VITA
REV Monday, March 31, 2003
C. Patrick Fleenor, Ph.D. Fulbright Senior Specialist,
Director, Institute for Global e-Commerce Council for International
& Innovation Exchange of Scholars
Director, International Business Programs
Albers School of Business and Economics
Seattle University
Seattle, WA USA 98122-4460
Telephone (direct) (206) 296-2549
Fax: (206) 296-2083
Internet:
http://fac-staff.seattleu.edu/fleenor/
Home Address: 8814 207th Pl. S.W.
Edmonds, WA 98026
USA
EDUCATION
Ph.D., University of Washington
MBA, University of Washington
BA, Boise State University
TEACHING AREAS
International Business Policy, International Management, Business Policy and Strategy, , primarily at the graduate level.
PUBLICATIONS - ARTICLES IN REFEREED JOURNALS
“Video Streaming in Southeast Asia: Blockbuster at the Edge,” with P.V. Raven and K. Kucur Asian Case Research Journal (in press).
“Feasibility of Global e-Business Projects,” with P.V. Raven. Internet Encyclopedia (John Wiley & Sons, Inc., 2003 refereed chapter – in press).
“Student Study Tours: Impact on Tourism,” with R.S. Toh and D. W. Arnesen, Tourism Analysis (Vol. 7, No. 4, 2002)
“Barriers to Effective e-Business in Developing Countries,” with P.V. Raven, International Business & Economics Research Journal (Vol. 1, No. 4, April 2002)
“Exploring the Extensiveness, Effects, Causes, and Remedies of Escalation in Chinese Business Enterprises,” with C. W. Chow and V.N. Awasthi, China Accounting and Finance Review (Spring, 2000).
“Name, Rank and Serial Number: The Dilemma of Reference Checks,” with D. A. Arnesen and M. Blizinsky, Business Horizons (July-August, 1998).
“The Ethical Dimensions of Airline Frequent-Flier Programs,” with R.S. Toh and D.A. Arnesen, Business Horizons (January-February 1997).
“Frequent-Flier Games: The Problem of Employee Abuse,” with R.S. Toh and D.A. Arnesen, Academy of Management Executive
“Computing Use in International Business Courses,” with D. Lockwood and V. Redman, The Journal of Computer Information Systems
“Marriage and the Chief Executive Officer: An Empirical Investigation,” with D. L. Kurtz and L.E. Boone, International Journal of Management
“CEOs: A Handwriting Analysis,” with D.L. Kurtz, L.E. Boone, and V.M. Rider, Business Horizons
“The Games CEOs Play,” with D.L. Kurtz and L.E. Boone, American Demographics
“CEOs: Early Signs of a Business Career,” with D.L. Kurtz and L.E. Boone, Business Horizons
“Where There’s Smoke, You May be Fired,” with D.L. Kurtz and L.E. Boone, Journal of Applied Business Research
“The Road to the Top,” with D.L. Kurtz and L.E. Boone, American Demographics
“Parental Influences and Family Size as Variables Shaping CEO Careers,” with D.L. Kurtz and L.E. Boone, Review of Business
“Assessment Center Selection of Sales Representatives,” Journal of Personal Selling and Sales Management
“Exploring the Dimensionality of Managers’ Performance Feedback to Subordinates,” with J.A. Larson, M.A. Glynn, and M.P. Scontrino, Human Relations (Volume 39 (12)). [1]
“The Changing Profile of Business Leadership,” with D.L. Kurtz and L.E. Boone, Business Horizons,
“The Compleat Manager’s Bookshelf,” with D.L. Kurtz and L.E. Boone, Business Horizons
“Performance Appraisal and Productivity: A Natural Link,” with M.P. Scontrino, Journal of Contemporary Business
“Do Health Care Administrators Care Less About Health?” with W.L. Weis, Medical Group Management
PUBLICATIONS - BOOKS
CEO: Who Gets to the Top in America, with D.L. Kurtz and L.E. Boone. (East Lansing, MI: Michigan State University Press, 1989).
Managing Human Relations: Concepts and Practices, with R.E. Callahan. (Columbus, OH: Charles E. Merrill Publishing Company, 1988).
Managing Human Relations: Student Resource Manual, with R.E. Callahan. (Columbus, OH: Charles E. Merrill Publishing Company, 1988).
Computers on the Job: Managing the Human Side, with R.E. Callahan. (New York: Random House, Inc., 1986).
Understanding Organizational Behavior: A Management Viewpoint, with R.E. Callahan and H.R. Knudson. (Columbus, OH: Charles E. Merrill Publishing Company, 1986).
Understanding Organizational Behavior: A Casebook, with R.E. Callahan and H.R. Knudson. (Columbus, OH: Charles E. Merrill Publishing Company, 1986).
Performance Appraisal: A Manager’s Guide, with M.P. Scontrino. (Dubuque, IA: Kendall/Hunt Publishing Company, 1982).
Organizational Behavior: A Management Approach, with H.R. Knudson. (Cambridge, MA: Winthrop Publishers, Inc., 1978).
PUBLICATIONS – REFEREED CONFERENCE PROCEEDINGS
“E-Commerce in Eastern Europe: Potential and Risk,” Second International Business and Economy Conference, January 2003
“Students as Customers or Products: Should Marketing Professors Walk the Talk? Perceptions and Preferences of Students and Faculty,” with C. Obermiller and P.V. Raven, Proceedings of Marketing Educators Association Conference, 2002.
“Barriers to Effective e-Business in Developing Countries,” with P.V. Raven, International Business & Economic Research Conference, October, 2001
“Escalation in Vietnamese Business Enterprises: Exploring the Phenomenon, Its Causes, and Remedies,” with V.N. Awasthi and Tran Thi Van Hoa, International Applied Business Research Conference, March, 2001.
“Development of a Globlized E-Commerce Program,” with G. Lasprogata and P. Raven. Western Marketing Educators’ Conference, April, 2000.
“The Extensiveness, Effects, Causes, and Remedies of Escalation in Chinese Business Enterprises: A Survey of Experienced Chinese Managers,” with V.N. Awasthi and C.W. Chow, Western Regional Meeting of the American Accounting Association, May, 2000.
“Exploring the Dimensionality of Managers’ Performance Feedback,” with J.A. Larson, M.A. Glynn, and M.P. Scontrino, Proceedings, Academy of Management National Meeting. (Best competitive paper, Organizational Communications Division).
“Case Analysis: Student and Faculty Perceptions,” Proceedings, Western Marketing Educators’ Association.
“Goal Setting and Managerial Feedback: A Productivity Model,” with M.P. Scontrino and J.A. Larson, Proceedings of the Western Institute for Decision Sciences.
“American Attitudes Towards Foreign Investment in the United States,” with G.M. Hampton, Proceedings, Academy of International Business.
PUBLICATIONS - NON REFEREED
“Individuell Resultat-Bedomning: ett Verktyg for Okad Produktivitet,” Individuell Resultat Bedomning: Ett Verktyg for Lonesattning och Personalutveckling (Stockholm: Svenska Arbestgivareforeningen
“Do You Know What Your Organization’s Culture Is?” with R.E. Callahan, The Northwest Employment Journal
“Computers in the Workplace: Are Computers Doing Your Job of Supervising?” with R.E. Callahan, Northwest Employment Journal
“Computers in the Workplace,” with R.E. Callahan, Northwest Employment Journal
“Companies Work to Polish Their Users’ Computer Etiquette,” with R.E. Callahan, PC Week
“Managing the Technology of Communication,” with R.E. Callahan, PC Week
“A Model for Relating Technology, Organization and Employment Level,” with J. Lowstedt and B. Stymne, New Technology, Work and Employment
“A Model for Relating Technology, Organization and Employment Level: A Study of the Impact of Computerization in the Swedish Insurance Industry,” with J. Lowstedt and B. Stymne, Organizational Sociology (Milan, Italy: Istituto Superiore di Sociologia
PUBLICATIONS - CASES, REVIEWS, PROCEEDINGS
“Lost Managers: Supervisors in Industry and Society,” Review in Administrative Science Quarterly .
Chapter on cross-cultural issues in managerial communication and negotiation in International Trade Financing, Robert Morris Associates
“The Production Department” (case), used in numerous textbooks.
“Sanmo Clinic” (case), used in numerous textbooks.
“Establishing Performance Criteria and Expectations,” with M.P. Scontrino, American Diatetic Association,
CURRENT RESEARCH
1. Infrastructure barriers to Internet penetration in developing countries.
2. Feasibility of Global e-Business Projects (for Internet Encyclopedia)
3. Management control systems - a comparative study of US, Chinese, Japanese, and Vietnamese managers.
PROFESSIONAL ORGANIZATION ACTIVITIES
Member, Academy of International Business
Reviewer, Academy of Management International Management Division, and Business Policy and Strategy Division
Board of Advisors, Global Technology Management Program, Seattle University
PROFESSIONAL PROGRAM ACTIVITIES
“Video Streaming in Southeast Asia: Blockbuster at the Edge,” (Case) with P.V. Raven and K. Kucur, Hawaii International Conference on Business, June 2002.
Session Chair, The 2001 International Business and Economics Research Conference, Reno Nevada.
“Performance Appraisal and Productivity: A Natural (but missing) Link,” with M.P. Scontrino. Decision Sciences Institute National Meeting, Washington DC.
Discussant, “Marketing Education and the New Europe,” Western Marketing Educators’ Conference, San Diego.
Discussant, “Opportunities and Challenges for the Marketing Department,” Western Marketing Educators’ Conference, Las Vegas.
Discussant, “New Directions in Marketing Education and Research,” Western Marketing Educators’ Conference, San Francisco.
Discussant, “Strategic Management,” Association of Human Resources Management and Organization, Long Beach, CA.
Session Chair, “Understanding Pacific Market Opportunities,” Western Marketing Educators’ Conference, Los Angeles.
Presentation on performance appraisal, First International Conference on Human Resource Management for the Architectural Engineering Industry, San Francisco.
Roundtable Discussion Chair, Western Marketing Educators’ Conference, Monterey, CA.
Session Chair, “Computers and Organizations: Effects and Prospects,” American Institute for Decision Sciences, Monterey, CA.
“Case Analysis: Student and Faculty Perceptions,” Western Marketing Educators’ Association, Palm Springs, CA.
Session Chair, “Decision Making in Japan and China: Implications for Organizational Effectiveness, Trade and Research,” American Institute for Decision Sciences, Honolulu.
Session Chair, “Productivity in Management,” American Institute for Decision Sciences, Reno, NV.
“Student Perceptions of the Case Approach,” Case Research Association, Dallas, TX.
“Marketing Education: A Means-End Reversal?”, Western Marketing Educators’ Conference, San Diego.
“Pedagogical Considerations in Management Training for Performance Appraisal,” with M.P. Scontrino, Western Psychological Association, Honolulu.
“Experience in Trade With the People’s Republic of China,” with G.M. Hampton, Academy of International Business, Honolulu.
“On-line or Batch? A Processing Application Model,” with J.P. Hulen, Institute for Management Sciences International Meeting, Honolulu.
Discussant, Academy of Marketing Science, Miami, FL.
“The Need for Values Based Marketing,” with G.M. Hampton, American Marketing Association, Phoenix, AZ.
Session Chair, “Curricular and Pedagogical Considerations in the Internationalization of the Business School Curricula,” Northwest Universities Business Administration Conference, Seattle, WA.
“The Need for Value Based Marketing: A Preliminary Discussion,” with G.M. Hampton, Western Marketing Educators’ Conference, Los Angeles.
“The Relationship of the Locus of Control Construct in an Industrial Environment on the Expectancy-Valence Model of Behavior,” with W.B. Gavin, Academy of Management Western Regional Meeting, Sun Valley, ID.
“The Production Department,” International Case Clearing House Workshop, Phoenix, AZ.
“The Prediction of Managerial Compensation Preference,” Academy of Management Western Regional Meeting, Santa Barbara, CA.
UNPUBLISHED WORKING PAPERS
“Perceptions of Negative Performance Feedback: A Cross-Cultural Assessment,” with A. Shah, K.A. Brown, J.R. Larson, and M.P. Scontrino, Working Paper 320.91, Albers School of Business and Economics.
“Manager-Subordinate Performance Communication: The US, Sweden, and Norway.”
“The Foreign Investment Image: Ingredients for a National Investment Policy?”, with G.M. Hampton.
“American Attitudes Toward Alien Investment in the United States: Some Policy Considerations,” with G.M. Hampton.
“Army Mid-Level Career Officers’ Leadership Styles: A Comparative Analysis of Measurement Instruments,” with J.S. Millet.
“The Client-Consultant Relationship: A Slightly Jaundiced View,” with R.E. Callahan.
CONSULTING CLIENTS
The Boeing Company Connelly Ski Corporation
Microsoft Corporation Seattle First National Bank
Merrill Lynch, Pierce, Fenner & Smith University of Washington
Weyerhaeuser, Inc. Clark County, Washington
US Office of Personnel Management Boise Cascade Corporation
City of Seattle Crippen, Ltd., Canada
Municipality of Anchorage, Alaska Cape Fox Corporation, Alaska
King County, Washington Compensation Programs, Inc.
L.M. Ericsson, AB Virginia Mason Medical Center
Columbia Aluminum Corporation N C Machinery Company
Columbia Pacific Aluminum Corporation John Fluke Manufacturing Company
US Coast Guard 17th District (Alaska) SRA Communications AB, Sweden
Simpson Timber Company Svensk Handelsbanken, Sweden
Fisher Broadcasting, Inc. Swedish Employer’s Confederation
Municipality of Metropolitan Seattle (METRO) John Simonds Associates
Pacific Northwest Export Assistance Center Radet For Foretagsledning och Arbetslivsfragor, Sweden
MANAGEMENT AND EXECUTIVE DEVELOPMENT PROGRAMS
US Office of Personnel Management
University of Washington Staff Training Office
University of Washington Graduate School of Business
Svenska Management Gruppen, AB, Sweden
Virginia Mason Medical Center
Institutet for Foretagsledning, Sweden
Association of Washington Cities and Counties
Municipality of Anchorage, Alaska
US Forest Service
Association of Patient Account Managers
Institute for Financial Education
College and University Personnel Managers Association
Washington State Criminal Justice Training Commission
Pacific Northwest Personnel Managers Association
Seattle University Department of Continuing Education
King County, Washington
Municipality of Metropolitan Seattle (METRO)
Washington Education Association
Western Washington University
Effectiveness Consultants, Sweden
AWARDS AND HONORS
Fulbright Senior Specialist Grant – U. of Economics, Prague. Czech Republic. 2002
Recipient of U.S. Department of Education grant for Business and International Education Program, 2000-2001
Visiting Professor, University of Metz, France, 2001 and 2002
Visiting Professor, University of Caen, France, 2000
Lecturer, Australian Business Travel Assocation (Sydney, Melbourne, Canberra, Brisbane), 1998
Commencement speaker for MBA graduation, National Economics University, Hanoi Vietnam, 1997
Visiting Lecturer, Hong Kong Polytechnic University, 1997
Visiting Professor, Henley Management College, England, 1996.
Summer Faculty Fellow, The Boeing Company Defense and Space Group, 1995.
Lecturer, P.T. Loka Datamas Indah (Jakarta) 1993, 1994, 1996.
Lecturer, Singapore Institute of Management
Lecturer for USIS, India (New Delhi, Musoorie, Bhubaneshwar, Madras
Lecturer, Hong Kong Management Association
Distinguished Alumnus, Boise State University
Robert D. O’Brien Professor of Business, Seattle University
Lecturer, China Productivity Center, R.O.C
Visiting Professor, Stockholm School of Economics
Seattle University Teaching Excellence Award
Three times recipient of Seattle University Summer Research Fellowship
Three times “Professor of the Year,” Seattle University MBA Association.
NDEA Fellow, University of Washington
1
[1] A version of this paper received the award as best competitive paper in the Organizational Communication Division, and appeared in Proceedings, Academy of Management National Meeting, San Diego, 1985.