Door County Sled Dogs - Education/Discovery Center

Door County Sled Dogs - Education/Discovery Center

Customer Service Associate

JOB DESCRIPTION

In a fun & exciting environment the Customer Service Associate provides high level customer service to families, school groups and the general public, to ensure a "pawsome" visitor experience at the Door County Sled Dogs’ Education/Discovery Center. Information is shared regarding the benefits of rescue of all breeds. Visitors receive concierge treatment to ensure a memorable & enjoyable experience that leads to excitement and repeat visits. Exceptional customer service skills along with a friendly, energetic and customer-oriented demeanor is required. Must enjoy building visitor itineraries, time management and providing unknown DCSD benefits to ensure a great Education Center visit. The ultimate visitor experience must have a Customer Service Associate that is knowledgeable of DCSD's exhibits and dogs, along with top notch selling, cash handling and computer ticketing skills. This limited-term opportunity will run during our 2017 Season from May through October.

RESPONSIBILITIES

Provides enthusiastic and exceptional customer service
Prepares each visitor for a positive experience by communicating safety concerns, program availability, directional information, time restrictions, and other pertinent information to their visit
Remains current on DCSD programs, prices, events, and policies
Performs data entry functions and processes payments accurately
Reconciles cash drawer and balances to computer generated report
Encourages add-on sales
Enters customer data in ticketing system or other database quickly, completely, and accurately

QUALIFICATIONS

High school diploma or GED required
Two years of demonstrated success in a customer service, sales, or call center environment
Data entry, database management, or related experience in a position that requires customer contact, accuracy, and efficiency
Dependable, organized, and able to adapt to changing demands and multiple work roles and demonstrate a high level of commitment to providing great customer service
Must be flexible and able to work days, evenings, weekends, and holidays
Must be available for training on Saturday May 20th and Sunday May 21st, 2017.

Application for Employment

Door County Sled Dogs – Education/Discovery Center

10355 Water Street, Ephraim, WI 54211

Iloverescues.org / 920-750-9597 /

PERSONAL INFORMATION:

Name(first, middle, last):______

Street Address:______

City:______State:_____ Zip:______

Home Phone: ( ) ____-______Cell Phone: ( ) ____-______

Work Phone: ( ) ____-______Email Address:______

Are you at least 18 years of age or older? Yes____No____

AVAILABILITY:

Position(s) Desired: ______

Wage/Salary Expected: $______

What days / hours can you work? ______

If asked, can you work overtime? ______

If no, please explain: ______

Date available to start: ______

Are you currently employed? Yes____No____

Current Employer: ______

Are you legally eligible to work in the United States? Yes____No____

Have you ever been employed by the Door County Sled Dogs? Yes____No____

EMPLOYMENT HISTORY (List employers starting with the most recent):

Company Name and Address: ______

Company Phone: ______

Employment Dates: ______Weekly Pay: ______

Job title and Description of Work:______

______

Reason for Leaving: ______

May we contact them? Yes____No____

Company Name and Address: ______

Company Phone: ______

Employment Dates: ______Weekly Pay: ______

Job title and Description of Work: ______

______

Reason for Leaving: ______

May we contact them? Yes____No____

Please list any special skills which would help us better understand your qualifications for the position you are applying for: ______

______

PROFESSIONAL REFERENCES:

Name ______Phone ( ) ____-______

Have you been convicted of a misdemeanor or felony in the last 7 years?

Yes____No____

If Yes, please explain: ______

______

Conviction may not necessarily disqualify you from working. We may conduct a background check, and if you do not provide complete and truthful information, you could be rejected or terminated.

EDUCATION:

Name of High School: ______

Address of High School: ______

City: ______State: _____ Zip: ______

Graduation Date: ______

Name of College, University or Trade School: ______

Address of College or Trade School: ______

City: ______State: _____ Zip: ______

Major: ______Degree: ______

Are you currently a student?Yes____No____

PERSONAL REFERENCES:

Name ______Phone ( ) ____-______

Do not sign until you have carefully and completely read and understood the statements below:

I hereby certify that the information provided in this job application is true, correct and complete.

Ifemployed, any misstatement or omission of fact on this application may result in my dismissal.

I understandthat acceptance of an offer does not create a contractual obligation upon the employer to continue toemploy me in the future.

I give permission for the Door County Sled Dogs to verify all information containedwithin this application.

I understand that if I am hired, the Door County Sled Dogs and I may terminate my employment at any time.

I understand that typing my full name and date below is a valid “signature” when submitting my application electronically.

Signature ______Date ______20____

Please save your completed application and return to Bonnie via email at k you!!