Salt Lake City, Utah 84104

Bryce M. Foulon

1244 West 800 South

Salt Lake City, Utah 84104

(801) 380-7001

Accomplishments

·  In less than 1 year I was able to operate several bindery and finishing machines and oversee a crew as large as a dozen people, thus cutting back the need for another employee saving the company approximately $20,000 a year. As such I became a valuable team player surpassing employees who had been there 13 years or more.

·  Classified first ever one-hundred percent test result for customer satisfaction from outsourcing client including accuracy, quickness, and demonstration of knowledge of products.

·  Awarded excellence in customer service for attention to detail, strong interpersonal skills, and accurate, timely exceeding customers expectations

·  Consistent top one third and top ten percent of sales over several years

·  Met one-hundred percent budget sales with no cancellations for highly ranked bank

·  Commendation three separate occasions for one of top ten out of approximately 300 employees for revenue sales in global hospitality company

·  Willing to learn; Drove myself to top one third sales of elite department only a few months after training

·  Revamped twenty-eight unit apartment complex by cutting non-compliant tenants and leasing to more committed paying clients saving the company $495.00 per apartment on average a month.

Experience

1)  Printing

i)  Folder Operator Apprentice, Hudson Printing, Salt Lake City, UT. Gave subordinates basic instructions involving the processing of various jobs. Set up and ran folder and other machines in the binding and finishing process as needed according to customer specifications for each job. Assured customer goals and objectives were consistently met or exceeded by checking product regularly. Performed routine maintenance on folding and other machines. Acted as back-op operator for cutter operator when needed. Prepared shipping tags for proper product identification.

ii)  Bindery Crew Member, Hudson Printing, Salt Lake City, UT. Assists operator of whatever machine assigned by taking the product from the machine and either stacking, boxing, shrink wrapping, rubber banding. Cleans equipment.

iii)  Mailing Department, Hudson Printing, Salt Lake City, UT. Process products from bindery for labeling and delivery to United States Postal Service.

Relevant Qualifications:

Customer Service and Sales

b)  Bilingual Order Entry, Communications and Commerce, Salt Lake City, UT. Ordered supplies and products for major health product company (Shaklee) and gave general assistance to customers.

c)  Upscale Reservation Sales Agent/Guest Relations, Intercontinental Hotels Group, Salt Lake City, Utah. Bilingual incoming calls to reserve high profile clientele their hotel rooms and answer inquires; transferring, conferencing, and call forwarding as needed. Provide better revenue for company and optimal opportunities for customers through superb accommodations and promotional packages. Met customers’ challenges with accurate solutions and submitted via email. Called when needed to mediate between hotel management and customer to come up with a satisfactory solution for all.

d)  Apartment Manager (Bilingual), Century International Corporation, Salt Lake City, Utah. Collect and deposit all monies for twenty-eight units, rent out apartments and complete leases with tenants, responsible for inside and outside cleanliness and maintenance of 4 story building, answer inquiries and serve as liaison between tenant and owner, serve non compliant notices to tenants for nonpayment or breaking the lease for any reason. Obtained fax machine to facilitate a faster communication course with the office. Created on fax template for work orders to be faxed over 24/7 instead of calling them in. Production and accuracy was increased by 12% through the effective written communication of the faxes. I also had proof of work orders sent and what. Clients were attented to 30% faster without multiple relays of communication between me and the office. Saving the office and my time on my phone calls and allowing me more time to take care of other managerial duties.

e)  Telemarketing/Quality Assurance, Dial America Marketing, Inc, Salt Lake City, Utah. Contact potential customers for credit applications. Conversed with current customers to offer promotions and other products to increase sales. Review sales calls for accuracy and legal adherence. Superstar representative meeting 100% budget sales, balance transfers, and applications with no cancellations.

f)  Telemarketing/Quality Assurance, Clean Air Enterprises, Salt Lake City, Utah. Outbound calls to clients to set-up appointments for sales opportunities. Retention of current clients who purchased products.

Customer Service Representative, Smith’s, Tooele, Utah. Open and close till on shift, service customers with video rentals, Western Unions, money orders, answering phones; transferring, call forwarding, multitasked service booth and video for national grocery chain,

g) 

h)  District Supervisor (Spanish), San Juan, Puerto Rico. Oversaw volunteers for one year to ensure their work was satisfactory and progressing. Reported to my supervisor of their progress.

i)  Bilingual Spanish order entry ,Communications and Commerce, West Valley City, UT

j)  Customer Service Ambassador, Providian Financial, Salt Lake City, UT

k)  McDonalds, Tooele, UT

l)  Paper Carrier, Tooele, UT. Delivered paper twice weekly. Collected subscription money once a month.

Assistant Maintenance/Janitor, Joseph Smith Memorial Building, Salt Lake City, UT

2)  Replaced lights in 11 story building

3)  Janitorial duties

CAREER SUMMARY

More than six years experience of excellence in the field of customer relations and sales. Expertise in courteous telephone etiquette and oral communication. Advanced skills in call center environments with Spanish bilingual usage.

Call Center

Reservations agent in major hotel brands, customer service and quality assurance for highly ranked banks, and beauty/nutritional order entry with respected widespread company.

Expanded positions

Strategic Staffing, Salt Lake City, UT. File clerk and data entry for Fortune 500 company, customer survey for State Government, Foreign volunteer teacher abroad.

·  Money handling, money orders, western union requests, and opening/closing till.

·  Supervised four people twice as District Leader in expanded teaching area.

Management

Expand apartment-managing experience by keeping good tenants and full occupancy

RELATED EXPERIENCE

Apartment Manager

  Opening manager for remodeled four-plex in Tooele, UT

o  Collected monthly rent, filled out leases, rented out apartments

·  Manager of 28 units, North Park Apartments, Salt Lake City, UT

o  Cleared out any noncompliant tenants

o  Collect and deposit rent, sign leases, rent out apartments

Responsible for keeping inside and outside building clean, lawn maintenance (vacuum hallways and clean laundry room weekly. Because of value of my skills I was allowed to stay on as the sole manager who was single even though it was outside their criteria of married and 0-1 children.

Equipment Operated

i)  Printing

·  Stahl and Heidelberg Folders

·  Polar Cutters with Joggers and Stackers

·  Shrink-Wrappers

·  Drills

·  Kolbus Tipping Machine with Fugitive Glue

·  Rollem TR Scoring Machine

·  Remoistenable Glue Applicator (Orderlopes)

Machine Experience

·  Offline Cheshire Labeling

·  Muller Martini 335 Saddlebinder

·  Muller Martini 390 Saddlebinder

·  Harris 750 Saddlebinder

·  Muller Martini NB2 Perfect Binder

·  Offline Inkjet

·  Offline Inkjet with Tabbing

Skills

·  I work best when given the freedom to accomplish what is asked of me. I am also a quick learner.

·  Courteous telephone etiquette, excellent communication and customer relation skills.

·  Type 60 WPM.

·  Proficient in nutritional/beauty order entry.

·  Handling incoming reservations, making changes, enrollments.

·  Computer versed in windows and Microsoft.

·  Accommodating guest check-ins and reservations.

·  Assisting and responding to customer inquiries by phone and in-person.

·  Data entry and filing.

·  Promoting products through up sells.

·  Twenty months volunteer teaching and service in Puerto Rico.

·  Execute reading, writing, and speaking fluently Spanish

·  Peacemaker

Detail oriented

Energetic

Intelligent

Computer Literate

Typist

Dishes

Bussing Tables

Janitorial

Receptionist

People Person

Sensitive

Willing to learn

Initiative

Self-motivated

Innovative

Organized

Get along well with others

Team Player

Good listener

Communicator

Persistent

Determined

Management

Leadership

Ability to manage time

Set and meet goals

Relate or connect to people

Special Projects

Soldered for the first time, a baby gym toy the other day.

Made shelves for the babies room.

Put in a sink for father-in-laws birthday while they are away on a trip.

Installed toilet paper roller.

Installed blinds

Fixed our kitchen table, my great grandma’s antique that has been broken forever.

Hobbies and Interests, Activities I enjoy

Music, Cleaning, Singing, Playing the Piano, going out to the movies, or a restaurant with my wife, going to Church or the temple, playing with my daughter,

Psychology (figuring people out), Cooking

Non-interests

Smoking, Disorganization,

Extra Curricular Activities

Apartment Manager

Education

Associates of Science Degree (General Studies) Salt Lake Community College, Salt Lake City, Utah

Languages

Spanish: Understand, Speak, Read, Write