John| |
[2016]
Full
TAA40104
Course Information
Entry Requirements
There are no mandated Entry Requirements but potential students must meet the State or Territory legislated requirements for the licence of the vehicle chosen in the Industry Unit. But full information is available for eligibility on the Department of Education Training Website at https://training.qld.gov.au/providers/funded/certificate3
Delivery Method
Delivery of this qualification will be through a mixture of face to face delivery as a mixture of classroom based theory components and practical on the job (or simulated environment), on road training and assessment in vehicle Suitable to the “Industry Unit” selected and on the job training and assessment with fully accredited and qualified current Driver Trainers.
Course Dates
Due to the nature of the clientele the course will be broken up into sections with time allocated for the clients to do some self-directed learning and also learning with a qualified trainer that can schedule times to meet the specific needs of the client and deliver the required practical component on a 1 on 1 basis.
There is a face to face classroom based delivery for Several days throughout the duration of the course, that will be mutually determined with the student. There will be a minimum of 15 hours of in Vehicle observation with a trainer delivering training to students, this is to be completed over a period up to three months. When you have completed the allocated time, you will have a further 5 days of practical on road training and assessment involving several observation checks by the Trainer related to many of the practical components of the course followed by up to three months to complete their assignments and projects. During this three-month period an allocation of 10 hours of one on one time is allocated for access to the trainer for assistance with any issues
Course Start Times
Starting times for courses are usually 9:00am and finishing time around 4:00pm. These times could vary slightly as depending on how many people are enrolled in the course and other factors involved in the delivery of a course such as Language and Literacy problems. Generally finishing times may vary depending on the day.
If you need to vary these times, then please see your trainer and every effort will be made to assist you. Time missed can be very difficult to make up though without joining the next course so if possible it would be important to try to make it to each day in this course.
Breaks and Meals
Regular breaks are taken throughout the day and a lunch break around 12:30 -1:00 will be taken.
Tea and coffee as well as morning tea are supplied and there are several shops close and handy if you wish to go out to purchase lunch. For those who wish to bring their lunch there is a fridge and microwave available for your use.
Training and Assessment Resources
All training and Assessment resources required to complete this qualification will be supplied by Aegis Training Services P/L and these will include but are not limited to:
Material supplied by Aegis training Services P/L
· Training Manuals
· Assessment workbooks
· Vehicles of the Class required
· Training Room
· Projector
· Laptop Computers (For use in the training room by Clients)
· Internet access
· Desks, Chairs and other general training room furniture
· Electronic copies of relevant legislation
· Crockery and cutlery
· Fridge
· Microwave
Material to be supplied by the student
· Pen and notepad
· Home computer for the self directed learning
· Home Internet Access for the self Directed learning
· Email address
During the course all resources and materials are supplied including note paper, pens, stationary etc. All material required to complete projects or learning options away from the course will be the responsibility of the student/client.
Assessment Methods
Assessment will be through a mixture of theory questions and assignments/projects that will be completed in the student’s own time over a total of six months as well as practical demonstrations of application of the road rules, safe driving attitudes and habits, as well as through role plays and case studies that will take place in the face to face training. The timing of the face to face component will be within the expected 6 months and is to be at a time suitable to both the student and Aegis Training Services but as the face to face section of the course is run every 2 weeks the student can select any week in the 6 months that best suits them.
As the qualification requires practical demonstration of a person’s driving and other exercises directly related to vehicles and loading and unloading, securing loads and so on, there is required to be the practical component of the course, therefore RPL of some elements of the qualification would not be possible for someone who was not a current Heavy Vehicle driver or was in the past.
Assistance will be given to those with learning difficulties through individual one on one times allocated for them.
Course duration and session breakdowns
The length of time devoted to delivery of the qualification will depend on:
§ Previous experience of participant group in training and assessment
§ Time available away from the workplace to undertake the course
§ Time commitment of learners to pursue their learning „away from the training room‟
Please keep in mind that you are undertaking a flexible training program, so the session details may change according to the requirements and interests of the group or individual. While it is important to appreciate the flexible nature of training, all competencies in the training program must be covered, so be aware that by the end of the training program, we will cover all training requirements.
Explanation of the “Summary Evidence Guide”
After receiving all the required material for assessment your assessor will then mark each item and if further action is required for competency your assessor will then contact you to arrange an interview with you to go through your material and identify any gaps in evidence and will work out a plan with you on what steps need to be taken to fill those gaps.
You can at any time either before submitting your evidence items or after seek clarification on any issue found in the exercises or activities with your assessor.
Many of the exercises and activities will require you to complete work away from the face to face training and considerable time should be allowed by you for this purpose, as some of the activities are involved and require an amount of research on your part. If you require any assistance, need clarification or have difficulty with any activity you are encouraged to discuss this with your trainer.
As well as that some of the course will be on a one-on-one basis with your trainer/assessor and other parts, mainly the theory sections, might be done with a group of people enrolled in the same qualification. You are encouraged to work with other people and discuss any of the questions to help you come to a conclusion.
If you wish to apply for RPL (Recognition of Prior Learning) for any unit within the competency standard then you will need a separate form (RPL GUIDE/ ASSESSMENT INSTRUMENT) which can be supplied upon request and must be returned at least two (2) weeks prior to the commencement of the course, to allow for checking of your material against the competency requirements.
Refund Policy
An initial non-refundable administration/materials fee of 25% will apply to all courses, payable 14 days prior to course commencement of the course.
If a refund is requested prior to commencement of the course, a full refund minus the initial non-refundable administration/materials fee will be given. Any request for a refund must be on the Refund form F007 available at the office and included in the student information package.
If a student/client wishes to change enrolment to another course delivered by Ægis Training Services Pty Ltd fees paid (minus the non-refundable portion) are transferable to the new course. A second administration/materials fee will be charged. If the student/client is transferring to a course of the same qualification/level the Administration/material fee will be 50% of the original administration/material fee.
Once training has commenced in the course/competency no refund is available who leave prior to finalising the course/competency unless the student/client can provide a medical certificate or show extreme personal hardship. In this case, fees may be refunded on a pro-rata basis, minus the administration/material fee. Refunds are at the discretion of the directors of Ægis Training Services Pty Ltd. However if a student wish to complete a course/competency in a future course, the remainder of the original fee can be creditedtowards that course, providing the course is within six(6) months of the original course. A student should request an “Application for refund form” from the office.
Should Ægis Training Services Pty Ltd cancel a course, students/clients are entitled to a full refund including administration/materials fee (or pro-rata adjusted refund) or a transfer of funds to another course, or remaining funds credited to another RTO for completion. In this event students/clients will be given their preferred option.
Procedure for Handling Complaints
On initial receipt of a verbal complaint the trainer will listen to the student/client and make a determination as to whether there is any validity to the complaint. This must be done in an open non-defensive and receptive manner. If possible the complaint is to be resolved at this stage, without compromise to the integrity of the competency standards or Ægis Training Services Pty Ltd. The trainer is then to fill in the appropriate form (complaint Form F005-1) to record the complaint, as well details of the result and any decisions made, and file this with the student records, another copy is to be given to a director of Ægis Training Services Pty Ltd and a third for the Assessors records.
If the complaint cannot be resolved at this time then a complaint form (Complaints Form F005) is to be filled in with full details of the complaint with any required attachments.
The complaint is then to be reviewed by a director of Ægis Training Services Pty Ltd and a determination made as to the validity of the complaint. This must be done as soon as possible but must be completed within 14 days of receipt of the complaint. The student/client must then be notified of the result of the review and a full explanation of the reasons for the decision. A copy of the results and any correspondence to the student/client is to be made and filed in the students file, with copies retained by the assessor. The assessor/director must include in the correspondence to the student/client information that if they are not satisfied with the result of the review a further request for review can be made to the director of Ægis Training Services Pty Ltd who will then forward the details of the complaint to an independent person (someone not involved in the process to this stage) who will check the validity of the reasons for the decision and reply within 14 days.
If the complaint is of a nature to preclude the assessor from making an objective decision eg: Conduct of the Assessor/staff, then the complaint is to be immediately directed to a director of Ægis Training Services Pty Ltd for action.
In the event that a Complaint or Grievance cannot be resolved internally, advice on who the student/client should contact to seek further assistance is to be given.
Procedure for Handling Appeals
On initial receipt of an appeal the trainer will arrange an interview with the student/client and clarify the details of the appeal. This must be done in an open non-defensive and receptive manner. If possible the appeal is to be resolved at this stage, giving full details of the reasons for the decision, without compromise to the integrity of the competency standard or Ægis Training Services Pty Ltd. The trainer is then to fill in the appropriate form (Appeal Form F006-1) to record the appeal, as well details of the result and any decisions made, and file this with the student records, another copy is to be given to a director of Ægis Training Services Pty Ltd and a third for the Assessors records.
If the appeal cannot be resolved at this time then an appeal form (Appeals Form F006) is to be filled in with full details of the appeal with any required attachments. All assessment material is to be attached to the appeal form and a copy given to the student/client for their records.
The appeal is then to be taken to a director of Ægis Training Services Pty Ltd who will arrange for an independent panel of not less the two qualified assessors to reassess all the relevant material and make a determination as to the whether the material meets the principles of assessment. Any assessor involved in the original assessment cannot be involved in this panel except to answer any queries the panel might have in regards to the original decision. This must be done as soon as possible but must be completed within 14 days of receipt of the complaint/appeal. The student/client must then be notified of the result of the appeal and a full explanation of the reasons for the decision is to be made. A copy of the results and any correspondence to the student/client is to be made and filed in the students file, with copies retained by the assessor.