I. Quantitative Indicators

Table 1 – Demand, Efficiency, Effectiveness Data

Demand Indicators / AY 09-10 / AY 10-11 / AY 11-12 / AY 12-13
Unduplicated Student Enrollment
Fall
Spring / 18
17 / 38
33 / 38
28 / 30
12
Full-time equivalent (FTE) Enrollment
Fall
Spring / 8.4
7 / 15.25
14.25 / 13.5
7.5 / 10.5
3.75
Student Semester Hours (SSH)
Fall
Spring / 117
84 / 183
228 / 162
90 / 126
45
Total Number of Classes Taught – Live
Fall
Spring / 1
1 / 2
3 / 1
1 / 1
0
Total Number of HITS Classes attended
Fall
Spring / 12
11 / 14
12 / 14
11 / 11
7
Total number of computer lab usages
Fall
Spring / 144
118 / 281
410 / 465
528 / 659
415
Total number of Compass Placement Tests
Fall
Spring / 22
25 / 17
51 / 12
7 / 13
19
Total number of students who hadreceived Academic Counseling
Fall
Spring / 29
28 / 7
16 / 14
3 / 31
5
Total number of FAFSA assistance
Fall
Spring / 32
33 / 6
15 / 14
16 / 31
21
Total number of Registration assistance
Fall
Spring / 24
35 / 40
25 / 20
24 / 59
12
Total number of Tutor assistance
Fall
Spring / 13
9 / 16
17 / 3
2 / n/a
n/a
Total number of Network/community Outreach
Fall
Spring / 16
136 / 262
281 / 11
14 / 21
18
Percent Native Hawaiian Students
Fall
Spring / 83%
82% / 87%
93% / 87%
75% / 47%
58%
Efficiency Indicators / AY 09-10 / AY 10-11 / AY 11-12 / AY 12-13
Average Class Size – Distance classes
Fall
Spring / 1.5
1.5 / 2.7
2.7 / 2.7
2.5 / 3.5
2.8
Fill Rate- LIVE classes
Fall
Spring / 90%
83% / 86%
89% / 85%
87% / 120%
0%
Faculty Student Ratio
Fall
Spring / 1:10
1:6 / 2:12
3:19 / 1:19
1:16 / 1:12
0:0
Effectiveness Indicators / AY 09-10 / AY 10-11 / AY 11-12 / AY 12-13
Successful Completion (C or Higher)
Fall
Spring / 15
14 / 25
24 / 34
16 / 22
7
Persistence (Fall to Spring) / 15 / 15 / 24 / 16 *
Unduplicated Associated Degrees Awarded / 2 / 1 / 2 / 3
Unduplicated Certificates Awarded / 1 / 1 / 2 / 1
Unduplicated Master Degree / na / na / na / 1

*included in this total is the number of students who transferred to UHWO, UHM and UHH

The UHMC Hana Ed Center is a satellite campus of University of Hawaii Maui College (UHMC) and offers distance Ed Classes for the rural students of East Maui, population approximately 1,235 residents (2010 census). Since the UHMC Hana Ed Center functions as a freestanding campus regarding the student experience, the Hana Advisory Committee has chosen to adopt many goals and objectives, verbatim, from the Kahului campus. The purpose is to insure that the UHMC Hana Outreach students receive the same quality of higher education as he/she would at any other University of Hawaii Maui College campus.

Mission and Vision of the Program – Hana Education Center

Mission

The UHMC Hana Education Center (HEC) is an integral part of UH Maui College (UHMC), that provide affordable, high quality credit and non-credit educational opportunities to a diverse community of lifelong learners.

Vision

UHMC Hana Education Center to be a world-class college that meets current and emerging Maui County education and training needs through innovative, high quality programs offered in stimulating learning environments for the residents of East Maui.

UHMC Hana Education Center’s mission, goals and actions will be guided by the Native Hawaiian reverence for the ahupua’a, a practice of sustaining and sharing diverse but finite resources for the benefit of all.

II. Outcome and Goal Achievement

The four Outreach Centers agreed in 2011, to a cohesive Program Learning Outcome to show the connection between outreach and the main campus, which reads:

Outreach Centers will strive to duplicate the quality educational experience provided at the main UH Maui College campus so the students in our communities will receive the instruction and support they need to be successful in college and beyond.

The Hana Education Center has approached this PLO by addressing 7 areas:

1. Student learning and success

2. To increase the number of certificates and degrees

3. To provide testing and proctoring Services

4. Build partnerships and support County and State economy

5. To be actively involved with UHMC and UH system

6. To increase the number of High School graduates applying to UHMC

7. Maintain upper division classes

In reviewing Table 1- Quantitative Data, Hana Ed Center has assessed the 2012-2013 Academic Year as follows:

Demand:

  • Spring 2012 to Fall 2012, our Demand indicators (listed in Table I) reflect an increase in enrollment of 7%, Full time equivalent by 29%, Semester Hours by 29%, no change in LIVE classes offered, Classes taught via Distance by 32%, computer lab usage by 20%, and Retention by 27%
  • AY 2012-2013, enrollment declined due to the new policy enacted by the High School Administration which impacted the Running Start registration. Also, our LIVE Hawaiian language/Hawaiian Studies classes were not offered in Spring 2013. No instructor available. Both RS Program and LIVE classes had a major impact on our enrollment.
  • There was an increase in Academic Advising, 31 students in the Fall and 5 students in the Spring were able to meet with an advisor.
  • Staff offeredassistance with FAFSA, Registration, Compass placement tests and proctored tests for UH Maui College students and also for classes from other universities.
  • The computer lab served over 1,000 students and community members.
  • AY 2012-2013, Fall semester Retention 73% and Spring semester Retention 58%, this will be further addressed under Analysis.
  • Decline in Hawaiian student enrollment, major contributors are the Running Start Program and the LIVE HWST classes.

Efficiency:

  • Increase in the average class size – Distance classes by 23%.
  • The Fill-rate – LIVE classes – exceeded 100%. LIVE classes are most favorable, especially in HWST.

Effectiveness:

  • Although, Persistence from Fall to Spring declined, the number of transfers to other UH campuses has increased.
  • Retention declined from Fall 2012 to Spring 2013, due to students’ personal conflicts and decisions. We are brainstorming this area and will address it in the next Program Review

2011-2012 Goals and Outcome

Goal / Outcome
Achieve a shared institutional culture that makes students learning and success the responsibility of all. /
  • HEC continued to offer personalized services
  • HEC offered assistance from the “get-go,” from the application process up to and through the first day of class
  • HEC offered assurance of smooth transition between high school and college, work and college, community member and college
  • HEC offered a positive learning experience
  • HEC increased the awareness of UHMC student services to Hana Ed students, they became more confident and comfortable to seek assistance from admissions, registration up to attending classes

Continue partnership with Hana High School and businesses to increase awareness of program options /
  • HEC continue to encourage High School seniors and juniors to enroll in college through the RS program and after HS graduation
  • Increase in Compass placement tests
  • HEC offered orientation of our Ed Center
  • HEC met with businesses discussed college classes to enhance staff positions and is still ongoing

Work with UHMC main campus, other UH campuses and the UH Center to introduce programs that are available /
  • HEC graduated its first MSW student via the UH Center in the Spring 2013
  • HEC second MSW will graduate in the Spring 2014.
  • 12 students transferred to other UH campuses into a BA program,

Assure media equipment and computers are updated and ready for use each semester /
  • UHMC media and UH Manoa were able to upgrade the HITS system with high quality monitors and sound system. And install a projector and screen
  • UHMC computing updated software. The staff has always been so accommodating to our needs

Analysis

The majority of UHMC HEC students are adult learners, who are long-time residents. There has been a decline in Hawaiian students attending UHMC HEC. There is a steady increase of interest in the Hawaiian Studies Program, especially now with the Associate Degree.

Retention and Persistence declined due to employment issue, 8 students had conflict with their work schedules and 3 students received Financial Aid and did not complete their classes.

The computer lab has been an asset to both UHMC HEC students and community at large for job inquiries, resumes and just learning “hands-on” to use a computer.

HEC have noticed that when a student fully understand the operations of UHMC student services, they are more likely to succeed with confidence and ask for assistance from HEC staff, on the admission and registration process. They are also more likely to participate and foster dialogue in both the LIVE and HITS classes.

The number of degrees/certificates awarded increased from 2 to 4. HEC students transferred to UHWO (2) and UH Hilo (2). HEC had its first student in MSW program graduate inSpring 2013 via UH Center in Kahului.

Class fill rates has increased, which illustrates the efficiency of meeting our students’ interests and demands for specific courses

HEC working relationship with the UHMC campus and other UH campuses are major strengths. Representatives from Academic Advising, Financial Aid, OEM, Computing Services and Media Center technicians make regular visits to HEC to assist in any way necessary for the benefit of our HEC students.

Outreach services provided in AY 2012-2013:

  • Offered use of computer lab to Fall 2012: 659 students/residents and Spring 2013: 415 students/residents
  • Administered placement tests: Fall 2012: 13, Spring 2013: 19
  • Performed test proctoring: Fall 2012: 17, Spring 2013: 16
  • Scholarship AHA – 60 participants
  • Provided Academic Advising in Hana – Fall 2012: 31, Spring 2013: 5
  • Registration: Fall 2012: 59 (duplicated) Spring 2013: 12
  • FAFSA assistance: Fall 2012: 31 Spring 2013: 21

Weaknesses:

  • Our LIVE HWN and HWST classes have been very popular over the years. The fact that we did not have an instructor available to teach a LIVE HWST class and the High School Policy that affected the RS program both had a great effect on our Spring 2013 enrollment.
  • HEC has attempted to offer remedial Math 18/82 classes twice, but, did not meet the minimum enrollment requirement of 10 students. There were several High School students who placed in remedial math, but because of finances, (the Running Start program does not pay for remedial classes) were unable to enroll in the class.
  • Although, HEC has been very successful in graduating a number of students over the past 4 years, we are however, seeing a slow replacement rate of incoming new program seekers
  • HEC have lecturers to teach LIVE math, economics and sociology classes in Hana, however, finding a minimum of 10 people from a pool of less than 1,500 residents is an ongoing challenge
  • Limited staffing for community outreach – since March 2008 the HEC staffing consisted of 1FT APT and a student employee through the Federal Work Study Program through Financial Aid. Therefore the APT is unable to devote sufficient time to community outreach and further program development.
  • There is a need to expand onsite academic advising. An excellent main campus academic advisor tries to visit the HEC at least once a year and is highly rated by students. There is a need for a more regular academic advising presence.
  • HEC is unable to offer LIVE HWN and HWST classes which has been very popular, we continue to look for a lecturer.
  • HEC students in the Liberal Arts program must take a science class with lab to complete their degree. HEC continue to seek an instructor to teach the lab section only in Hana.

Hana Education Center Goals for AY 2013-2014

1. Insure that the educational experience for the Hana student, though different in delivery and texture, is equal to the educational experience of all UHMC students.

a. To be actively involved in UHMC Kahului and UH system

b. Insure that HEC is aware of current vision, trends and programs of UH Maui College

C. Insure that HEC is connected with UH system in appropriate ways

2. Continue to focus on student learning and success

a. Serve as liaison between students and student services departments, i.e. FA, EOC, Academic Advising, offer interim advising.

b. Provide testing and proctoring services

3. To increase the number of certificates and degrees each semester

a. Advocate for classes that provide short term certificate opportunities and that build towards a degree.

4. To increase the number of High School graduates applying for UHMC

a. Continue to work with High School counselor, parents and teachers

5. Continue the process of providing Upper Level degree programs through UH HITS activity

a. Coordinate academic advising for UHMC students with respective institutions

b. Provide information on program options, transfer opportunities and requirements

III.Budgetary Consideration and Impact

The Hana Education Center has requested the following positions in past PR, and continues to ask for the following:

Institutionalized Distance Education Support, (l.0 APT) approx. $34,282:

HEC currently has 1.0 FTE who is responsible for providing on-site student support for all DE classes via HITS and Internet. This staff position also serves as liaison to the computing center, media center, academic advising, instructor and student, financial aid and provide administration and processing of placement tests, proctor quizzes and exams as scheduled by instructor, maintain and upkeep materials and equipment. Participate in UHMC meetings as scheduled. It is evident that due to the increased student demands during the 14- hour operational day, a single employee trying to cover all academic support duties is not sufficient. This situation is a priority and critically urgent for the program and staff wee-being. We currently have a student assistant too, who is only available during the semester at 20 hours per week. There are no overlap hours due to the need to cover our evening classes. The student assistant’s 20 hours are consumed by providing coverage on Monday through Thursday.

To remedy the situation we propose an added 1/0 APT academic support position especially designed with late afternoon and evening hours. The new requested APT position would be assigned clerical/media/computer functions. This position will assist students, staff and faculty at the HEC. Assist the HEC (APT) Coordinator. Assist students with computer software, e-mail and Internet. Provide clerical support. In addition, the presence of an APT position at night could provide a safer environment for students and lecturers due to a buddy system when locking up in the absence of security personnel.

Institutionalized Distance Education Support (1.0 Academic Counseling Support) approx. $55,344:

There is a need for expanded onsite academic advising. This position will provide a range of counseling services including academic advising, college transfer support, career counseling, and referrals to much needed campus and community resources. An excellent main campus academic advisor is diligent in making certain she visit the Hana Ed Center a minimum of once a year these visits are highly rated by students. Nevertheless, there is a need for a more regular academic advising presence. In the current semester (Fall 2012), UH Maui college, Hana received approximately 10 hours of face-to-face academic counseling sessions onsite with UHMC Hana students. Intermittent advising support is done via telephone and email contacts.

This position will develop the needed presence of Student Affairs support services at the Hana Education Center.

HEC supply budget has remained at $800/AY, HEC request an additional $200/AY; the cost of toner cartridge replacement for our printers has consumed 50% of our budget/AY. The cleaning supplies are approximately $150-$200/AY. Our office supplies per AY are approximately $400/AY.

HEC air conditioner units (2), approximately $500 each require replacement every 3 years due to rust and corrosion buildup.

Resource Implications

HEC’s relationship with the main campus and the UH system is important for the educational and financial support to our students. The community businesses and Hana High School is another major resource for the success of the program.

There is a need for maintenance/custodial services in the classrooms. There is no staff to do the daily/weekly maintenance, especially when it comes to cleaning the air conditioner filters, climbing up a ladder and moving heavy items. This is an important issue to be addressed.

HEC has a full time APT staff and a part time student helper through Financial Aid and the Federal Work Study Program. When one is on vacation or ill, that leaves the other staff member to work 12 and 13 hour shifts 9a-9p, 3 days/week and 9a-10p one day/week during class sessions.

IV. Engaged Community

HEC has participated in numerous community events to provide information about our Ed Center and to distribute a schedule of classes offered via the Hana Ed Center, each semester.

HEC has used the community bulletin boards to post any announcements. We have assessed that the bulletin boards are the best route to get the information out to the community.

1