KEVIN ANDERS, MBA, PMP, CSM

105 Oak StreetMidwest City, Oklahoma73110

405-737-1905 

Manager

Dynamic and accomplished senior leader with more than 20 years of combined experience impacting corporate performance through skillful development, enhancement, and management of operations, manufacturing, service, and technical environments. Seasoned professional; driving strategic thinking, as well as technology and business insight across multiple client centers of expertise in alignment with organizational philosophy and principles. Leader ofcross-functional teams to excellence in the definition, execution, and achievement of stated business goals,positive change agent for project initiatives in operational and technological effectiveness and efficiency, systems and processes as well as business development and integration. Experienced global manager sensitive to cultural and regional diversity in planning, execution and delivery to business requirements, Customer needs and SLAs.

Additional skills include:

Strategic Leadership  IT Leadership  Learning & Development  Operating Infrastructure  Strategic Analysis

Talent Management Program Management  Communication  Negotiations  Presentations Consultative Services  Cross-Functional Team Leadership  Project Management  Mentoring/Coaching

PROFESSIONAL EXPERIENCE

HEWLETT-PACKARD, Oklahoma City, Oklahoma 1996-Present

The largest technology company in the world, specializing in developing and manufacturing computing, storage, and networking hardware, software and services.

Program Manager –L&D (2007-Present)

Drive the development and delivery of a network responsible for the preparedness, scheduling, and management of a comprehensive curriculum of sales and sales management skills for >20K professionals. Oversee the activities of 6 global delivery managers located in Denver, Colorado, Mexico City, Mexico, France, India, Beijing, China, and Taiwan. Govern the negotiations, administration, contractual relationships, and business processes of >80 global vendor organizations that develop and deliver training and support. Manage a >$60M consumption budget, including numerous transitional relationships with a >$30M spend budget and a $12M department operational budget. Support a staff of 91 associates charged with the internal training of the sales community, maintaining and upgrading skills in support of the sales business units’ goals and objectives. Provide program management oversight of technologies and processes for assimilation in training content and knowledge sharing for the HP Global learning community

Major Achievements

  • Led negotiations that consolidated a supplier contract portfolio from 187 vendors to 45 that committed to beneficial 3-year terms and fixed pricing, slashing costs $2.4M each year.
  • Implemented a virtual delivery training model for core competencies adopted as standard for technical and professional knowledge transfer.
  • Launched a web portal with content, sharing centralizing vendor contracts and statements of work that deployed a clear and concise communication process between business stakeholders and support readiness managers. Empowered improved budget planning and on time forecasting, giving rise to clear scheduling of internal and external instructor lead training with visibility to costs.
  • Program manager for integration of Electronic Data Systems Corporation (EDS) and Hewlett Packard Sales training curriculum into HPs SABA Learning Management System.
  • Board Member – technology review and integration – oversight of incorporation of new and emerging technologies in knowledge transfer and talent management.

Program Manager – Americas Warranty PMO (2005-2007)

Global responsibility for leadership in services on storage solution portfolio;managed service requirements for product developmentlife cycle, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral · Led business analysis, identifying root cause for failure, and drove solutions fortechnical and business improvements· Successfully bridgedregions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associatedprocesses to meet emerging customer/market needs and fuel 8% year over year profitable growth · Accountable for revenue and margin contribution for storage product solutions and services · Provided leadership in the development, and execution of the HP Services Vision –empowering customers to transform their business and derive measurable business value from their IT investment · Demonstrated technical and business skill mastery to leading complex cross functional activities delivering high impact on the services business revenue bottom line · Providedtalent coaching, mentoring and guidance to peers and direct reports.

Major Achievements

  • Board Member of HP Special Initiatives – Association for Enterprise Opportunity, performing an annual review for >$20M in grant awards to non-profit organizations that provide leadership in business development and education.
  • Recognized for significant contributions to the Global Business Unit’s operational performance improvement in FY2007 with 8% year over year improvement.
  • Managed implementation of new Global Call Center processes, enabling Customer Self Repair program to exceed goals, and improved execution metrics from less than 30% togreater than 95% compliance levels.
  • Spearheaded storage product warranty ASPIRE planning and performance delivery, augmenting operational performance from 65% to 98%, eclipsing targets by 8%.

Program Manager – Americas Service Delivery (2000-2005)

Recognizedauthority internally andexternally on leading-edgetechnologies, theories, ortechniques in IT service delivery and support.Providedinnovative solutions tocomplex and criticallysensitive customer satisfaction issues affectingmultiple disciplines andwork groups. Determinedand pursued courses ofaction essential inaccomplishingcustomer objectives integratingadvanced technologyin the IT environments with significantpositive impact acrossdisciplines and businessunits in the customer operational environments. Served asorganization spokespersonon specialized projects orprograms.Directed teams of managers and technicians in the delivery of services to HP clients. Providedtalent coaching, mentoring and guidance to peers and direct reports.

Major Achievements

  • North America escalation manager for customer service delivery in remedial, predictive and project related services to HPs Enterprise Level customers.
  • Subject Matter Expert to cross-functional Logistics and Engineering team on Service Delivery “No Fault Found” program, reducing US part rates from >55% testing without fault to a 38% average.
  • Tactical member for service delivery content and process for Americas Readiness process and program office following 9/11, successfully deploying unique service delivery and call managementsystems for global use.
  • Managedclient service delivery special instructions (SDSI), facilitating the transition of legacy content instructions in CHAMP of 300+ “hi touch” customer accounts into a standard format, and a definitive review, submission, and maintenance process to enhance SLA capability and improvement.
  • Authored and implemented service delivery process and policy for Recover-All service program for disaster and business continuity support for data center and business technology.
  • Authored and implemented service delivery process and policy for in-home and in-hotel mobile/desktop computer equipment.

Service Delivery Operations Manager – Americas MDS Region (1997-2000)

North America manager for all special move, addition, and change projects that demanded multi-state execution. Managed 45 field managers, 30 Resource Coordinators, and 850 field engineers for on-site desktop support and service delivery.

Major Achievements

  • Led large account integration programs, including Amerada Hess, Solomon-Smith-Barney, CITGO, URS, EDS, ELI, Lily, SBC, Wal-Mart, and Whirlpool.
  • Leveraged a cross-functional team in the development of a special projects office, standardizing and implementing efficient and quality service for installation, upgrades and short-term projects.

Service Delivery Manager – Dell Corporate Account – Americas Region (1996-1997)

Commanded an elite Systems Engineer and Field Manager support team of 900 plus for Dell Computer Corporation product lines and services. Delivered to all remedial product and warranty support service needs to include installations and upgrades.

Major Achievements

  • Generated >$15M in Dell service revenues in 1996.
  • Discharged >200 seamless service deliveries daily.
  • Enhanced single visit resolution rate from 76% to 93% in <120 days, sustaining a 90% fiscal performance rate.

ADDITIONAL POSITIONS

BELL ATLANTIC SERVICES, Austin, Texas

Senior Account Executive

Accountable for consultative sales and marketing of computer services for Oklahoma and Texas. Developed and deployed annual marketing strategies, as well as planning, client targeting, solicitation, qualification, proposal development, presentations, and contracting for state and commercial markets. Exceeded quota attainment of $12 Million annually for 3 years in this position.

Technical Service Coordinator

Oversaw 3rd party computer service for 3 major territories. Managed support services of IT data center projects. Responsibility for the management and quality of >250 customer accounts for computing service delivery, 18 direct reports - generating gross revenues of >$25M.

Senior Field Engineer

Served as National Support Engineer for IBM Systems 23, 34, 36 and 4300 series. Performed diagnostic and problem resolution in connectivity and performance, including TCP/IP, 3270 protocols, and systems utilizing MVS, DOS, and UNIX. Remedial services for accounts such as American Airlines, Hillcrest Hospital, Tulsa and Oklahoma City Public Schools, CITGO, SUNOCO and Phillips

EDUCATION

Master of Business Administration

Southern NazareneUniversity, Bethany, Oklahoma

Bachelor of Arts in Human Resources

Southern NazareneUniversity, Bethany, Oklahoma

ADDITIONAL TRAINING

Certificate in Project Management – Oklahoma City University

Certificate in Mediation Civil/Commercial – Oklahoma Bar

PROFESSIONAL MEMBERSHIPS

Project Management Institute (PMI) – Oklahoma City Chapter

President - Mid America Kiwanis

Board Member - Oklahoma Master Conservancy District

COMPUTER COMPETENCIES

MS Professional – Engineering level command of technology and systems from IBM data center models to distributive and virtual processing

MILITARY SERVICE

United States Air Force

AWARDS

Who’s Who in Leadership (2010) Outstanding Contributor Award (2007) Hall of Fame Award (2005)

Good Conduct Medal Outstanding Unit Citation  Longevity Service Award Training Ribbon

Air MedalCombat Readiness Medal

KEVIN ANDERS, MBA, PMP, CSM

105 Oak StreetMidwest City, Oklahoma73110

405-737-1905 Kevin.Anders@sbcglobal,.net

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