Peninsula HealthCONFIDENTIAL- 1 -

PENINSULA HEALTH
Disability Community Advisory Group (CAG)
MINUTES
Tuesday 28th June 2011
3.00pm– 4.30pm
Mt Eliza Centre –Boardroom
Jodie Jones (Executive Sponsor) A/Chair / A / Noni Bourke (PH staff member)
Convenor / P / Maree Grover (community member) / P / Carol Johnsen (community member) / P / Greg Axtens (community member) / A
Darren Roberts (community member) / A / Sarah Confoy (community member) / A / Glen Turner (community member) / A / Zita Canning (PH staff member) / A / Bernadette Adams (service provider member) / P
Vicki de Silva (community member) / A / Elaine Hillis (Minutes only) / Michelle Daniel (Minutes only)
AGENDA # / TOPIC / Decision / information / POINTS OF DISCUSSION / ACTION REQUIRED /
PERSON RESPONSIBLE / TIME FRAME
Conflict of interest
Agenda Acceptance
Previous Minutes
Welcome / D / Minutes 22nd March 2011:Approved
No minutes 24th May 2011 as meeting unable to proceed
Welcome to Zita Canning – new PH staff rep – Zita unable to attend meeting but welcomed in her absence
Business Arising / I / 2.1 DAP Update
  • DAP disseminated to all CAG members.
  • Advised of location on intranet and PH website.
  • CAG to continue to monitor actions / outcomes
2.2 Ballarat Health Service Consumer Participation Service review
  • To ask Elaine to attend a mtg to discuss coordinated approach to projects relating to this tool
2.3 Executive conversations update – Consumer consultant presentation to CAG
  • Advised Consumer Consultant presenting at the upcoming Consumer reforming Health Conference
  • Suggested good to invite Consumer Consultant to August meeting to present to CAG
2.4 Diversity training provided to ED volunteers including under previous ACE structure
  • Feedback provided re trg which included information nights in relation to Alzheimer’s Disease, dementia and how to protect yourself in a violent confrontation. Other knowledge gained more from life experience and experience gained on the job.
  • Discussed PH Diversity trg progress – working party established to look at broad Diversity Training including Disability awareness, Cultural & Linguistic Diversity, ATSI, gender sensitivity.
  • Working Party aware Disability CAG remains very interested in being involved in development (and where appropriate) delivery of training
2.5 Community Scooter training / MPS forum feedback
  • Report received from members of Westernport CAG who attended the Mornington Peninsula Shire Scoter Forum
  • Action plan developed at the forum including:
A formal partnership agreement with Council and retailers where they make a commitment to provide one to one training to all new scooter purchasers. The Economic Development Manager and the Director of Sustainable Communities, with the guidance of MetroAccess would invite local scooter retailers to the table for a series of meetings where they would reach a consensus on the requirement of mandatory scooter safety training for all new users.
As part of the Partnership agreement with retailers – we will consider the feasibility of a pilot for a ‘scooter safety’ certificate (an informal drivers licence) in partnership with local allied health services and key scooter retailers. The opportunity exists for the results of this pilot to create a standardised industry requirement and potential certification requirement
Facilitating ‘scooter safety workshops’ on a regular basis. The workshops would cover issues with ageing, the road rules and other impacts on driver safety.
  • Discussion re continue to liaise with Westernport CAG re outcomes from the Shire and future role for Disability CAG
  • Carol advised she is happy to be involved as needed in future
/ Invite Elaine to July meeting – Noni
Liaise with Elaine re inviting Consumer Consultant to present to Aug Dis CAG meeting – Noni
Liaise with Leanne Bruce from Westernport CAG - Noni / Immediate
Immediate
Ongoing
Community Feedback / 3.1 Feedback re Medicentre location & accessibility issues
Ongoing liaison by Jodie with Executive and Operational Directors at FH re solutions to waiting area accessibility issues and patients all sitting in narrow corridor area – thought to be due to concerns they would miss their turn as staff do not come out into the main waiting area to call for patients
Suggestion made that staff should walk out to the waiting area and loudly and clearly announce the patient name – concerns raised at FH re privacy issues relating to this
Disability CAG members could not see any issues with this process
3.2 Feedback re signage walk around at FH
Level 2 (new Surgery area) signage has been put up and feedback is being sought
No further update re reconvening of original group which completed the site walk around
Carol reported on a Mental Health wayfinding exercise conducted looking at finding the MH area from the FH reception – a number of issues identified which are being written up for reporting
3.3 Additional community feedback
Focus are looking to recruit “Independent Persons” who are appointed through the Office of the Senior Practitioner to act as independent reviewers of Behaviour Support Plans (information flyer to follow) / Continue to liaise with relevant staff – Jodie
Liaise with Elaine who was involved in original walk around re future plans - Noni / Immediate
Immediate
Community Advisory Committee Report / March 2011 CAC Meeting report
Following an EOI process CAC member Dereen Wallace appointed to the position of CAC chairperson fixed term for one year
Three resignations have been received from CAC members for varying reasons,to take up employment/ university studies and family commitments.The positions will be recruited to after the Equip survey
Simon Brewin presented on car parking and the submission for a multi storey car park where the heli pad is currently situated. The multi story car park would have a new heli pad on top. Alsore an increase in parking fees to bring in to line with other hospitals and CPi increase.
Jan Child highlighted that the surveyors would be interested in the CAC/CAG work and talking to people involved. Everyone is reminded to wear PH ID badge at all times on site and to be aware of emergency procedures such asfire, bomb threat
In response to aCAC member query amapping exercise has commenced at Frankston hospital re baby feeding and baby changing facilities
The CAC watched the PH consumer experience DVD. This is available to CAG's also should you wish to show in one of your meetings. the DVD generated a lengthy discussion about staff attitudes and what causes staff to loose compassion along the way.The challenges for PH in relation toimproving the consumer experience were considered.
Correspondence /
  • ACHS / accreditation survey volunteer information
  • Information re Human Resources survey re staff recognition
  • Invitation – Tell Someone Launch
  • Information re Visual & Vibrating Smoke Alarm subsidies
  • Survey re Pharmaceutical Benefits Scheme
  • EQuIP information sessions
  • Disability Services Commissioner newsletter
  • Mornington Peninsula Shire Scooter Policy forum
  • Frankston City Council grants information
  • Ministers Volunteer Award for Gus de Groot
  • Volunteer Appreciation Lunch reminder
  • Flu vaccination timetable
  • From CEO – Positive Survey Report
  • From CEO – More beds for Mornington Centre
  • Expression of interest re assisting Community Participation team with increasing staff awareness of consumer engagement
  • Flu vaccine program
  • From CEO - Approval for multilevel car park at FH
  • CAC/CAG Community Member forum report
  • Revised responsibilities for PH Executive
  • Session information – Positive ageing
  • Expressions of interest to attend Consumer Reforming Health Conference in July
  • Expressions of interest to be involved in a Patient Safety audit
  • Expressions of interest to be involved with Community Participation Newsletter
  • Information re education sessions for Video Relay Interpreter Service at Frankston Community Health

New Business / D / 6.1 Patient Experience DVD
Presented to CAG and discussed including ways in which it is used across PH
6.2 Resignation of Abbie Kelly from Disability CAG
Resignation accepted with regret and Abbie thanked for her contribution to the CAG
6.3 Volunteer Appreciation Lunch
Enjoyable lunch – Greg attended
6.4 Accreditation survey feedback
Maree discussed her involvement in the group that met with the surveyors for the criteria based around Diversity – surveyor feedback was positive
Overall surveyor feedback from organisation wide survey very positive especially with regard to Community Participation – final report due in the next few weeks
6.5 Victorian Electoral Commissions draft Disability Action Plan
Tabled and discussed
6.6 Easy English version of Victorian Charter
Tabled and discussed
Members requested an electronic copy of the Charter so they could raise awareness of it through their networks
6.7 Consumers Reforming Health 18th – 20th July 2011
PH submitted a number of abstracts which have been accepted
Abstract accepted for oral presentation regarding the development of the Disability Action Plan (abstract attached)
Disability CAG members unable to attend conference or assist with presentation – Noni to present at conference / Distribute electronic copy with minutes – Noni
Distribute presentation following conference - Noni / Immediate
21/07/11
Next Meeting / I / Next Meeting: Tuesday 26th July 2011 MEC Boardroom