COM 120, Test 2

Chapter 4: Perception and Interpersonal Communication

1.  The stages of perception are:

  1. Sense, organize, interpret-evaluate, store in memory, retrieve
  2. Retrieve, interpret-evaluate, sense, organize, store in memory
  3. Organize, store in memory, sense, interpret-evaluate, retrieve
  4. Retrieve, store in memory, proximity similarity, interpretation.

2.  Our senses are bombarded with stimuli. Consequently, we

  1. Look for similarities
  2. Select and attend to those which meet our immediate needs
  3. Systematically process all of it
  4. Organize it just like everyone else does

3.  We make judgements about others on the basis of all the following EXCEPT:

  1. Comparison
  2. Proximity
  3. Similarity
  4. Contrast

4.  Relying on early information for a general idea of what a person is to like is also called:

  1. Stereotypes
  2. Our first impressions
  3. Prophecies we make
  4. Implicit theories

5.  Giving subtle cues or hints about how we expect the other person to act is also called:

  1. Stereotypes
  2. Implicit theories
  3. Self-fulfilling prophecies
  4. Our first impressions

6.  First impressions are all of the following EXCEPT:

  1. Unjust
  2. Inevitable
  3. Highly accurate
  4. A filter

7.  You can increase your accuracy in interpersonal perception by

  1. Applying implicit theories
  2. Relying on first impressions
  3. Observing and interacting with people
  4. Attributing behaviors of others to obvious events in their lives

8.  The tendency to maintain balance among perceptions or attitudes is called

  1. Attribution
  2. Consistency
  3. The halo effect
  4. A self-serving bias

9.  When a variety of cues about a person all point in the same direction,

  1. You can feel comfortable about “mindreading.”
  2. You can be sure you are not biased.
  3. You can form positive conclusions
  4. You stand a better chance of making accurate judgments.

10.  Perhaps the most important rule to follow to increase your accuracy in people perception is:

  1. Check your perceptions
  2. Act on your assumptions
  3. Rely on implicit personality theory
  4. Be aware of primacy-recency effects.

Chapter 5, Listening and Interpersonal Messages

11.  Listening can be defined as:

  1. The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.
  2. An active process of receiving, shaping, remembering, evaluating, and responding to aural stimuli
  3. An automatic response within earshot of auditory stimuli
  4. A passive reception of auditory stimuli.

12.  Which of the following is NOT a technique of active listening?

  1. Ask relevant questions.
  2. Assimilate
  3. Paraphrase
  4. Express understanding of emotions.

13.  Which one of the following is NOT one of the five stages of listening?

  1. Receiving
  2. Evaluating
  3. Repeating
  4. Responding

14.  To receive messages more effectively, you should

  1. Ask questions to clarify or to get details or examples if needed
  2. Interrupt as soon as something is unclear
  3. Listen for facts and dismiss opinions
  4. Resist assuming that the speaker is a person of goodwill

15.  a particularly empathic response is

  1. ‘Don’t feel so bad.”
  2. “In time you’ll forget all about this.”
  3. “Cheer up.”
  4. “You must feel really hurt.”

16.  Active listening techniques are:

  1. Natural and easy to learn
  2. Showing you are listening, checking how accurately you have understood, expressing acceptance of feelings
  3. Paraphrasing meaning, expressing understanding of feelings, asking questions
  4. Empathic, non-judgmental and deep

17.  Which of the following is NOT a function of active listening?

  1. Allows the listener to be sure he/she understands what the speaker meant
  2. Stimulates speaker to explore feelings and thoughts
  3. Allows the listener to control the conversation
  4. Accepts the speaker’s feelings

18.  Critical listening is:

  1. Biased
  2. Analyzing and evaluating messages
  3. Judging the other speaker
  4. Negative

19.  Which sentence below is an acceptable paraphrase of the statement, “I failed the test. I might as well drop out of school.”

  1. Don’t feel so bad; you’ll do better next time.
  2. If you had studied instead of going out the night before, you’d have done OK.
  3. I’ve failed tests, too. I know how bad it feels.
  4. Because you failed the test, you feel like a failure in college.

20.  Communicating empathically means

  1. Supporting your own ideas.
  2. Understanding what a person means and feels.
  3. Agreeing with whatever the speaker says.
  4. Providing needed materials and resources.

Chapter 5: Listening and Interpersonal Communication

PLEASE FLIP OVER TO THE NEXT PAGE

MATCHING

Write the letter in the blank that corresponds to the correct definition in the second column.

21.  sharpening _____

22.  empathy _____

23.  active listening _____

24.  evaluating _____

25.  critical listening _____