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Title / Install and maintain basic telecommunications customer premises equipment
Level / 3 / Credits / 25
Purpose / This unit standard covers installation and maintenance of basic telecommunications plant and equipment in customers’ premises.
People credited with this unit standard are able to:
–prepare for installation of telecommunications customer premises equipment;
–install telecommunications customer premises equipment;
–test and fault-find telecommunications customer premises equipment; and
–handover telecommunications customer premises equipment to customer.
Classification / Telecommunications > Telecommunications - Service Delivery
Available grade / Achieved
Explanatory notes
1This unit standard has been designed for learning and assessment on-job.
2References
Health and Safety in Employment Act 1992, and associated regulations;
Local Body regulations;
any applicable company safety and health procedures;
and their subsequent amendments and replacements.
3Definitions
ATS – alarm telemetry systems.
Basic telecommunications customer premises equipment – the fundamental components which make up telecommunications systems at customer premises, and excludes the more complex equipment and complete or end to end systems.
Cable TV – systems capable of one or more of: voice, high speed data, TV channel(s), facsimile services.
Customers – they may be internal or external to the organisation and may include end customers and clients of the organisation.
EFTPOS – Electronic Funds Transfer Point of Sale terminals.
Industry practice – those practices, which competent practitioners within the industry recognise as current industry best practice.
Installation – it is assumed that the installer is supplied with design specifications and/or detailed instructions regarding the installation. Installation excludes system design or layout, contract negotiations, or commissioning and operational configuration adjustments required in complex network installations.
PABX – a private automatic branch exchange switch.
Specifications – any or all of: detailed job specifications, drawings, and instructions; manufacturers’ specifications and instructions; and industry codes of practice relating to the type of equipment being installed.
xDSL – to various (x) digital subscriber line systems.
4Range
Telecommunications customer premises equipment – telephone, facsimile, ATS, small PABX, xDSL, EFTPOS, Cable TV. Evidence of at least six different installations in one or more of the above categories is required.
5All work assessed against this unit standard must comply with the requirements of the Health and Safety in Employment Act 1992, relevant regulations, and applicable site and company occupational safety and health procedures.
6Underpinning knowledge for this unit standard is covered by Unit 17397, Demonstrate knowledge of basic concepts of telecommunications, and Unit 17493, Demonstrate basic knowledge of telecommunications switching and transmission.
Outcomes and evidence requirements
Outcome 1
Prepare for installation of telecommunications customer premises equipment.
Evidence requirements
1.1Consideration of job contract, job specification, time lines, and discussion with customer and/or supervisor establish the scope and timing of the installation work.
1.2Installation plan is developed in terms of available resources, required materials, timing, and site access, and details are agreed with customer and/or supervisor.
1.3Materials are purchased or drawn from stock, and delivered to site, in accordance with company practice.
Outcome 2
Install telecommunications customer premises equipment.
Evidence requirements
2.1The fitting, mounting, location, and positioning of hardware is in accordance with specifications and industry practice.
Rangehardware may include but is not limited to – cable trays, ducting, terminating blocks, cabinets, frames, connectors, catenary wiring.
2.2Cabling is installed in accordance with specifications and industry practice.
2.3Equipment is positioned, terminated and designated in accordance with specifications, industry practice, and customer requirements.
2.4Documentation of installation progress is maintained in accordance with company requirements.
2.5Drawings are marked up to reflect the as-built situation.
2.6Site is restored to customer expectations following completion of installation.
Outcome 3
Test and fault-find telecommunications customer premises equipment.
Rangetesting (other than acceptance testing) and fault-finding may be demonstrated during the installation process or subsequently on equipment in service.
Evidence requirements
3.1Visual inspection confirms that all specified items have been installed.
3.2Testing confirms that cabling interconnections are to the specified terminations.
3.3Basic acceptance tests for the equipment is completed in accordance with specification and industry practice.
3.4Faults are identified and located by logical interpretation of test results, and rectified in accordance with industry practice.
3.5Test results are completed in accordance with specification and customer and/or company requirements.
Outcome 4
Handover telecommunications customer premises equipment to customer.
Evidence requirements
4.1The equipment is made available to the customer by the agreed date, and, in cases where it impacts upon a network or larger system, plans for the commissioning are agreed with the customer.
4.2Customer is advised of demarcation points, and issues and options regarding ownership and maintenance of the equipment.
4.3Support materials are supplied to customers at handover in accordance with contract and company requirements.
Rangesupport materials may include but are not limited to – as-built drawings, performance certification, test results, maintenance materials, product leaflets and instructions, testing instructions, troubleshooting guides.
4.4Handover documentation is completed in the agreed format, in accordance with customer and company requirements.
This unit standard is expiring. Assessment against the standard must take place by the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process / Version / Date / Last Date for AssessmentRegistration / 1 / 30 May 2000 / 31 December 2016
Revision / 2 / 3 April 2001 / 31 December 2016
Rollover and Revision / 3 / 20 April 2006 / 31 December 2016
Review / 4 / 18 July 2013 / 31 December 2016
Rollover / 5 / 17 April 2014 / 31 December 2016
Rollover / 6 / 16 April 2015 / 31 December 2018
Consent and Moderation Requirements (CMR) reference / 0003
This CMR can be accessed at
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies to this standard are outlined in the Consent and Moderation Requirements (CMR). The CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
The Skills OrganisationSSB Code 100401 / New Zealand Qualifications Authority 2018 / / New Zealand Qualifications Aut