Report for National Statistics to 30 June 2015
Contact Melanie Shaw Clinical Specialist email:
Note: Year dates are calendar year unless otherwise stated.
Gambling Helpline Services
The Gambling Helpline provides the following services:-
Services
For gamblers and significant others:
Gambling problem brief and ongoing motivational support
Gambling problem crisis intervention
Gambling debt programmes
Referrals to face-to-face counselling agencies
Regular callbacks for ongoing support
An integrated care programme
For gamblers, significant others and general public interest:
General gambling problem information including self-help tools
Statistical analysis of clients profiles and demographics
Helplines
The motivational support, referral and information services are provided through:
A Gambling Helpline 0800 654 655 operating 7 days a week (and email); and the following specialist services: Maori Gambling Helpline 0800 654 656 (three days a week) Nga Ringa Ringa Tumanako
Pasifika Gambling Helpline 0800 654 657 (three days a week) Vai Lelei Youth Gambling Helpline 0800 654 659 (one day a week) In ya face Gambling Debt Helpline 0800 654 658 (two days a week)
Websites and other Resources
The Gambling Helpline also provide:
Two websites with information and self-assessment guides: gamblinghelpline.co.nz and inyaface.co.nz (youth) A talking point forum for self help and peer motivation (can be found at the main website)
A number of self-help resources aimed at people with gambling problems and also at their family/whanau (significant others) Access through a text number 8006
Report
This report represents a numerical analysis of Gambling Helpline clients where an update has been made to the Gambling Helpline database (Includes the main helpline and specialist services, phone and email. Text contacts are excluded from this report unless a client has provided their address for an information pack or the client has subsequently phoned the helpline)
Website visits analysis is based on the results reported in automated tracking software
Explanation notes relating to the figures are included after each table where relevant and at the end of the report
June 2015 Page 2 Source: Gambling Helpline New Zealand Database
Gambling Helpline Clients Summary
Year / New Clients / % Change / Repeat Clients / % Change1999 / 3,375 / 1,013
2000 / 3,574 / 5.9% / 1,666 / 64.5%
2001 / 3,708 / 3.7% / 1,925 / 15.5%
2002 / 4,567 / 23.2% / 2,904 / 50.9%
2003 / 4,506 / -1.3% / 3,824 / 31.7%
2004 / 4,266 / -5.3% / 4,258 / 11.3%
2005 / 2,859 / -33.0% / 3,672 / -13.8%
2006 / 2,639 / -7.7% / 2,972 / -19.1%
2007 / 2,874 / 8.9% / 2,870 / -3.4%
2008 / 2,266 / -21.2% / 2,384 / -16.9%
2009 / 2,129 / -6.0% / 1,983 / -16.8%
2010 / 2,443 / 14.7% / 1,615 / -18.6%
2011 / 2,119 / -13.3% / 1,476 / -8.6%
2012 / 1,871 / -11.7% / 1,360 / -7.9%
2013 / 1,615 / -13.7% / 1,040 / -23.5%
2014 / 1,680 / 4.0% / 1,033 / -0.7%
2015 / 836 / -50.2% / 503 / -51.3%
NOTE 1: Clients represent phone or email contacts that result in an update to the GH Database i.i. these exclude wrong numbers, no answer etc.
NOTE 2: Client figures represent incoming calls/emails and outgoing calls/emails (the later includes responding to phone messages, arranged call backs and integrated care calls).
NOTE 3: % Change represents the percentage change between the current years and last years values.
June 2015 3 Source: Gambling Helpline New Zealand Database
First Time Clients
Jan / Feb / Mar / Apr / May / June / July / Aug / Sep / Oct / Nov / Dec / Total / Avg1998 / 214 / 238 / 452 / 226
1999 / 214 / 263 / 276 / 272 / 262 / 260 / 366 / 278 / 335 / 277 / 356 / 216 / 3,375 / 281
2000 / 241 / 270 / 294 / 254 / 319 / 283 / 289 / 384 / 332 / 394 / 311 / 203 / 3,574 / 298
2001 / 253 / 296 / 343 / 266 / 373 / 281 / 316 / 385 / 276 / 360 / 317 / 242 / 3,708 / 309
2002 / 355 / 379 / 359 / 365 / 401 / 346 / 398 / 435 / 433 / 412 / 398 / 286 / 4,567 / 381
2003 / 391 / 374 / 396 / 349 / 388 / 419 / 392 / 407 / 397 / 359 / 344 / 290 / 4,506 / 376
2004 / 287 / 335 / 376 / 350 / 381 / 389 / 354 / 428 / 405 / 368 / 324 / 269 / 4,266 / 356
2005 / 226 / 235 / 281 / 253 / 270 / 238 / 230 / 243 / 231 / 212 / 237 / 203 / 2,859 / 238
2006 / 161 / 217 / 247 / 171 / 221 / 241 / 233 / 253 / 211 / 251 / 266 / 167 / 2,639 / 220
2007 / 170 / 176 / 271 / 253 / 300 / 249 / 254 / 266 / 278 / 207 / 229 / 221 / 2,874 / 240
2008 / 156 / 191 / 178 / 196 / 216 / 189 / 197 / 210 / 172 / 179 / 160 / 222 / 2,266 / 189
2009 / 158 / 132 / 172 / 148 / 201 / 204 / 182 / 209 / 224 / 192 / 154 / 153 / 2,129 / 177
2010 / 187 / 155 / 198 / 172 / 179 / 282 / 245 / 269 / 220 / 208 / 170 / 158 / 2,443 / 204
2011 / 214 / 156 / 184 / 153 / 169 / 199 / 190 / 218 / 185 / 164 / 152 / 135 / 2,119 / 177
2012 / 179 / 175 / 149 / 127 / 165 / 138 / 152 / 182 / 206 / 127 / 156 / 115 / 1,871 / 156
2013 / 129 / 124 / 126 / 130 / 172 / 162 / 146 / 140 / 162 / 130 / 107 / 87 / 1,615 / 135
2014 / 91 / 103 / 93 / 91 / 115 / 223 / 171 / 157 / 207 / 135 / 148 / 146 / 1,680 / 140
2015 / 163 / 109 / 150 / 130 / 140 / 144 / 7 / 843 / 120
Represents one contact per new client during the month. Does not include any additional contacts from the client i.e. represents client not contact numbers.
June 2015 Page 4 Source: Gambling Helpline New Zealand Database
New Clients Since 2004
(Smoke free legislation introduced December 2004)
NOTE: Trendline represented by black line.
June 2015 Page 5 Source: Gambling Helpline New Zealand Database
Repeat Clients
Jan / Feb / Mar / Apr / May / June / July / Aug / Sep / Oct / Nov / Dec / Total / Avg1999 / 88 / 120 / 129 / 121 / 122 / 139 / 178 / 166 / 185 / 216 / 179 / 164 / 1,807 / 151
2000 / 252 / 209 / 219 / 204 / 281 / 244 / 221 / 287 / 220 / 222 / 236 / 183 / 2,778 / 232
2001 / 194 / 232 / 256 / 262 / 274 / 292 / 250 / 250 / 228 / 249 / 279 / 271 / 3,037 / 253
2002 / 335 / 354 / 403 / 369 / 413 / 413 / 457 / 557 / 492 / 568 / 545 / 521 / 5,427 / 452
2003 / 566 / 568 / 617 / 594 / 662 / 665 / 727 / 677 / 743 / 733 / 696 / 713 / 7,961 / 663
2004 / 722 / 637 / 748 / 659 / 747 / 829 / 786 / 797 / 818 / 807 / 776 / 866 / 9,192 / 766
2005 / 700 / 672 / 834 / 607 / 637 / 625 / 530 / 599 / 640 / 650 / 597 / 586 / 7,677 / 640
2006 / 486 / 483 / 593 / 488 / 552 / 509 / 395 / 420 / 395 / 421 / 452 / 411 / 5,605 / 467
2007 / 439 / 374 / 458 / 447 / 474 / 458 / 449 / 455 / 473 / 478 / 441 / 482 / 5,428 / 452
2008 / 417 / 365 / 400 / 367 / 363 / 381 / 334 / 315 / 332 / 300 / 301 / 361 / 4,236 / 353
2009 / 284 / 273 / 308 / 240 / 283 / 263 / 263 / 240 / 290 / 250 / 228 / 221 / 3,143 / 262
2010 / 243 / 190 / 220 / 193 / 190 / 243 / 278 / 282 / 256 / 196 / 236 / 187 / 2,714 / 226
2011 / 212 / 201 / 210 / 163 / 167 / 238 / 251 / 220 / 224 / 194 / 199 / 166 / 2,445 / 204
2012 / 195 / 205 / 193 / 185 / 197 / 203 / 200 / 191 / 221 / 176 / 175 / 143 / 2,284 / 190
2013 / 144 / 145 / 134 / 122 / 173 / 146 / 135 / 145 / 154 / 111 / 120 / 107 / 1,636 / 136
2014 / 111 / 95 / 96 / 107 / 124 / 155 / 176 / 148 / 151 / 118 / 114 / 129 / 1,524 / 127
2015 / 109 / 109 / 92 / 112 / 121 / 111 / 654 / 109
Represents one contact per repeat during the month. Does not include any additional contacts from the client i.e. represents client not contact numbers.
June 2015 Page 6 Source: Gambling Helpline New Zealand Database
New Callers by Type
Year / All Types / Gambler / Significant Other / Interested Other1999 / 3375 / 2062 / 1057 / 256
2000 / 3574 / 2177 / 1163 / 234
2001 / 3708 / 2289 / 1088 / 331
2002 / 4567 / 2885 / 1223 / 459
2003 / 4506 / 2904 / 1254 / 348
2004 / 4266 / 2744 / 1156 / 366
2005 / 2859 / 1736 / 812 / 311
2006 / 2639 / 1623 / 795 / 221
2007 / 2874 / 1786 / 815 / 273
2008 / 2266 / 1379 / 675 / 212
2009 / 2129 / 1245 / 638 / 246
2010 / 2443 / 1288 / 661 / 494
2011 / 2119 / 1240 / 591 / 288
2012 / 1871 / 1110 / 515 / 246
2013 / 1615 / 1018 / 442 / 155
2014 / 1680 / 1060 / 473 / 147
2015 / 843 / 536 / 234 / 73
1999 was the first full year of data recorded in an electronic database
June 2015 Page 7 Source: Gambling Helpline New Zealand Database
Caller Frequency July 14 - June 15 Inclusive
Gambler Type / 1 Contact / 2-4 Contacts / 5-9 Contacts / 10+ ContactsGambler / 1116 / 319 / 62 / 36
Interested Other / 179 / 8 / 0 / 0
Significant Other / 514 / 34 / 6 / 0
These figures represent first time callers plus callers already in the GH database who called in the reported period.
June 2015 Page 8 Source: Gambling Helpline New Zealand Database
Gender - Percentage of Clients by Type
Gambler / Significant OtherFemale / Male / Female / Male
1999 / 43.0% / 57.0% / 78.4% / 21.6%
2000 / 48.0% / 52.0% / 76.3% / 23.7%
2001 / 49.5% / 50.5% / 72.2% / 27.8%
2002 / 50.9% / 49.1% / 74.1% / 25.9%
2003 / 51.0% / 49.0% / 75.3% / 24.7%
2004 / 49.2% / 50.8% / 73.5% / 26.5%
2005 / 48.4% / 51.6% / 76.3% / 23.7%
2006 / 46.8% / 53.2% / 76.0% / 24.0%
2007 / 48.8% / 51.2% / 71.1% / 28.9%
2008 / 47.6% / 52.4% / 75.3% / 24.7%
2009 / 48.2% / 51.8% / 77.1% / 22.9%
2010 / 48.5% / 51.5% / 75.1% / 24.9%
2011 / 47.1% / 52.9% / 77.8% / 22.2%
2012 / 44.6% / 55.4% / 70.9% / 29.1%
2013 / 41.9% / 58.1% / 75.6% / 24.4%
2014 / 39.4% / 60.6% / 74.0% / 26.0%
2015 / 38.6% / 61.8% / 72.9% / 28.0%
All gender analysis includes only those where gender is known.
June 2015 Page 9 Source: Gambling Helpline New Zealand Database
Overall Ethnicity - Gamblers and Significant Others
European/Pakeha / Maori / Pacific Islands / Asian / Other/Multi1999 / 61.9% / 16.9% / 3.4% / 1.3% / 8.6%
2000 / 59.8% / 20.1% / 4.7% / 2.1% / 7.8%
2001 / 55.1% / 19.7% / 5.2% / 2.4% / 8.9%
2002 / 51.9% / 19.0% / 5.6% / 3.0% / 15.0%
2003 / 43.6% / 17.6% / 5.5% / 2.8% / 23.8%
2004 / 37.1% / 15.9% / 4.9% / 3.5% / 32.7%
2005 / 40.5% / 17.0% / 5.4% / 4.9% / 29.4%
2006 / 39.0% / 16.7% / 5.8% / 4.8% / 31.7%
2007 / 38.9% / 17.0% / 7.0% / 4.4% / 30.4%
2008 / 41.1% / 18.7% / 6.2% / 6.3% / 24.0%
2009 / 41.2% / 18.7% / 6.8% / 5.7% / 25.2%
2010 / 37.1% / 15.6% / 7.1% / 7.7% / 24.0%
2011 / 31.6% / 18.0% / 6.3% / 7.6% / 27.9%
2012 / 31.4% / 16.1% / 5.7% / 9.0% / 29.9%
2013 / 35.1% / 15.7% / 5.7% / 12.0% / 22.7%
2014 / 39.0% / 17.6% / 5.3% / 10.6% / 19.2%
2015 / 35.3% / 13.9% / 5.1% / 8.6% / 20.5%
All ethnicity analysis includes only those where ethnicity is known.
June 2015 Page 10 Source: Gambling Helpline New Zealand Database
Ethnicity - New Gambler Clients by Type
European/Pakeha / Maori / Pacific Islands / Asian / Other/Multi1999 / 57.3% / 20.3% / 4.2% / 1.4% / 9.1%
2000 / 53.4% / 25.1% / 5.6% / 1.9% / 8.2%
2001 / 50.6% / 23.8% / 5.7% / 2.1% / 9.5%
2002 / 46.2% / 22.3% / 6.1% / 2.8% / 16.5%
2003 / 38.3% / 20.6% / 6.7% / 3.1% / 24.4%
2004 / 32.4% / 18.8% / 5.9% / 3.6% / 33.6%
2005 / 34.0% / 20.7% / 6.4% / 5.4% / 30.8%
2006 / 32.1% / 20.4% / 7.1% / 5.0% / 33.3%
2007 / 30.7% / 19.7% / 9.1% / 4.5% / 33.7%
2008 / 35.2% / 23.1% / 7.2% / 5.9% / 24.8%
2009 / 34.5% / 22.7% / 7.9% / 6.3% / 25.8%
2010 / 30.7% / 18.2% / 8.8% / 8.5% / 24.5%
2011 / 28.1% / 21.1% / 6.9% / 8.4% / 26.4%
2012 / 25.5% / 19.1% / 6.8% / 9.5% / 30.4%
2013 / 30.2% / 18.1% / 6.7% / 13.7% / 21.9%
2014 / 31.4% / 20.7% / 6.3% / 12.3% / 20.4%
2015 / 28.5% / 17.1% / 6.6% / 9.6% / 21.8%
All ethnicity analysis includes only those where ethnicity is known.
June 2015 Page 11 Source: Gambling Helpline New Zealand Database
Ethnicity - New Significant Other Clients by Type
European/Pakeha / Maori / Pacific Islands / Asian / Other/Multi1999 / 70.9% / 10.3% / 1.7% / 1.3% / 7.5%
2000 / 71.7% / 10.7% / 3.2% / 2.4% / 7.1%
2001 / 64.6% / 10.9% / 4.2% / 2.8% / 7.6%
2002 / 65.3% / 11.1% / 4.2% / 3.6% / 11.5%
2003 / 55.9% / 10.4% / 2.8% / 2.2% / 22.2%
2004 / 48.4% / 9.0% / 2.7% / 3.0% / 30.6%
2005 / 54.4% / 9.0% / 3.2% / 3.8% / 26.5%
2006 / 53.2% / 9.3% / 3.1% / 4.5% / 28.4%
2007 / 56.7% / 11.2% / 2.6% / 4.2% / 23.4%
2008 / 53.0% / 9.9% / 4.3% / 7.1% / 22.2%
2009 / 54.2% / 11.1% / 4.7% / 4.7% / 24.0%
2010 / 49.8% / 10.6% / 3.8% / 6.2% / 22.8%
2011 / 38.9% / 11.5% / 5.1% / 5.9% / 31.0%
2012 / 44.3% / 9.7% / 3.5% / 7.8% / 28.9%
2013 / 46.4% / 10.2% / 3.4% / 8.1% / 24.4%
2014 / 56.0% / 10.8% / 3.2% / 6.8% / 16.5%
2015 / 50.9% / 6.5% / 2.2% / 6.9% / 18.1%
All ethnicity analysis includes only those where ethnicity is known.