Summary: Scarce skills list and its priority 2012/13 update
Scarce Skills Occupation / OFO codes / PriorityRetail Manager / 142103 / 1
Retail supervisor / 522201 / 2
Program and Project Administrators /General Admin and Finance / 441903 / 3
Bakers / 6812 / 4
Supply and distribution manager / 1324 / 5
Sales and marketing manager / 1221 / 6
Butchers / 6811 / 7
Accountants / Financial Managers / 2411 / 8
Chefs / 3434 / 9
Industrial designer / 216302 / 10
Retail Buyer / 332301 / 11
Merchandise Planner / 332301 / 12
Credit Clerk /Debt Clerk / 331201 / 13
Education and training reviewer (moderator) / 235102 / 14
Training and development professional / 242401 / 15
Summary of the critical skills the top 15 critical skills are summarised in the table below:
Summary: Critical skills list and its priority 2012/13 update
Key critical skills / Generic critical skillsCustomer service skills / Key critical skills versus
generic critical skills / Customer service skills
Negotiation skills / Negotiation skills
Communication skills / Communication skills
ICT basic skills / ICT basic skills
Morals/ethics skills / Health (i.e. Personal hygiene, food safety, first aid, care of HIV/AIDS patients, & care of disability)
Financial skills / Interpersonal relations skills
Telephone etiquette / Life skills (i.e. Personal finances, budgeting, employee rights & Banking system)
HIV Awareness / Anger management skills
How to use social networking information
Time management skills / Listening Skills
Report-writing skills
Analytical skills
Project management skills
Conflict resolution skills
Business and general skills training for Shop stewards
Selling skills
Scenario planning skills
Mentoring and coaching skills for Managers and Supervisors
Skills to address the Green Economy Agenda
Problem solving and decision-making skills
Literacy
Numeracy skills
Conflict resolution skills
PROVINCIAL BREAKDOWN
Provincial Breakdown of Scarce & Critical Skills
Eastern Cape – top 10 scarce skills list
Occupation / OFO Code / NQF Level / Required/Magnitude- Retail Managers
- Retail Supervisors
- Bakers
- Blockmen and Butchers
- Code 14 Drivers
- Buyers
- Shop fitters
- Graphic designers
- Forklift
- SCM, Logistics & Procurement
Free State – top 10 scarce skills list
Occupation / OFO Code / NQF Level / Required/Magnitude- Merchandise planners – buyers
- Merchandisers
- Delivery drivers
- Blockmen (butchers)
- Checkout operator
- Telephone operators
- Supervisors
- Technical in clothing – technicians
- Machinists
- Chef
Gauteng – top 10 scarce skills list
Occupation / OFO Code / NQF Level / Required/Magnitude- Middle management
- Maintenance staff
- Artisan level
- Bakery staff
- Field marketers
- Buyers
- Sales demonstrators
- Planners
- Technical Driver
- Assessment Practitioner
KZN – top 10 scarce skills list
Occupation / OFO Code / NQF Level / Required/Magnitude- Professional Drivers (Code 14 in the market, but focus on good drivers)
All food retailers
- Butchery Managers and supporting specialised staff
- Buyers of specialised merchandise
- Stock controllers
- Specialised artisan for example buyer
- IT Programmer
- Sales & Marketing Manager
- Account Clerk
- Industrial Developer
- Technical Driver
Mpumalanga – top 10 scarce skills list
Occupation / OFO Code / NQF Level / Required/Magnitude- Bakers
- Butchers
- Chef
- Retail manager
- Buyers
- Supervisors
- Refrigerator technicians
- Logistics supervisors and managers
- Risk management
- Food safety
Western Cape – top 10 scarce skills list
Occupation / OFO Code / NQF Level / Required/Magnitude- Planners
- Business & System analysts
- Food Technologists
- Garment technologists
- Supply chain managers
- Warehouse Supervisors
- Visual merchandisers
- IT systems / SAP programmers
- Retail managers
- Bakers
Limpopo – top 10 scarce skills list
Occupation / OFO Code / NQF Level / Required/Magnitude- Retail Manager
- Sales & Marketing Manager
- Credit Control Clerk
- Financial Manager
- Training & Development Manager
- Supply & Distribution Manager
- IT Manager/Specialist
- Human Resource Manager/Specialist
- Industrial Relation Officer
- Food Technologist
North West – top 10 scarce skills list
Occupation / OFO Code / NQF Level / Required/Magnitude- Petrol Attendant
- Sales Representative/Person
- Cashier
- Confectionary Maker
- Retail buyer
- Retail Manager
- Book keeper
- Financial Manager
- Credit Control Manager
- Technical Driver
Northern Cape – top 10 scarce skills list
Occupation / OFO Code / NQF Level / Required/Magnitude- Retail Managers
- Salespersons and assistants, representatives
- Retail Buyers
- General administrators and finance
- Sales and marketing manager
- Deli supervisor
- Bakers
- Debt clerk/ collector(debtors clerk)
- Technical Driver
- Merchandiser
The top 10 critical skills per province can be summarised as follows:
Eastern Cape – top 10 critical skills list
Critical skill- First Aid Skills
- Customer Service Skills
- Occupational Health & Safety Skills
- Computer Skills
- Basic Accounting Skills
- Selling/Marketing Skills
- Financial Management Skills
- Fire Fighters Skills
- Planning & Project Management Skills
- Product Knowledge Skills
Free State – top 10 critical skills list
Critical skill- Health & Safety Skills
- Product Knowledge Skills
- Numeracy & Literacy Skills
- Business & Management Skills
- Book Keeping Skills
- First Aid Skills
- Selling/Marketing Skills
- IT basic Skills
- Communication Skills
- Basic Accounting Skills
Gauteng – top 10 critical skills list
Critical skill- Customer Service Skills
- Communication Skills
- Industrial Safety Skills
- Reading drawings & Assembling Unit Skills
- Selling/Marketing Skills
- Personal Hygiene & Food Hygiene Skills
- Business & Financial Administration Skills
- Understanding Foreign Exchange Skills
- Numeracy & Literacy Skills
- Fire Fighters Skills
KZN – top 10 critical skills list
Critical skill- Computer Skills
- Selling/Marketing Skills
- Communication Skills
- HIV/AIDS Skills
- First Aid Skills
- Customer Service Skills
- Numeracy & Literacy Skills
- Environmental Policy Skills
- Basic Business Management Skills
- Time Management Skills
Limpopo – top 10 critical skills list
Critical skill- Customer Service Skills
- Computer Skills
- Time Management Skills
- Ethics
- Communication Skills
- ICT Skills
- Health & Safety Skills
- Numeracy & Literacy Skills
- Selling/Marketing Skills
- First Aid Skills
Mpumalanga – top 10 critical skills list
Critical skill- Customer Service Skills
- First Aid Skills
- Health & Safety Skills
- Book Keeper
- Time Management Skills
- Computer Skills
- Numeracy & Literacy Skills
- Stock Control Skills
- Selling/Marketing Skills
- Labour Relation Skills
North West – top 10 critical skills list
Critical skill- Health & Safety Skills
- Time Management Skills
- Book Keeper Skills
- Customer Service Skills
- Numeracy & Literacy Skills
- Reading, Operating Digital Scale Skills
- Selling/Marketing Skills
- Computer Skills
- Leadership & management Skills
- Planning Skills
Northern Cape – top 10 critical skills list
Critical skill- Customer service skills
- Basic Computer Skills
- Information Technology
- Financial & numeracy skills
- Planning & Analytical Skills
- Problem solving and decision-making skills
- Time management skills
- Telephone etiquette
- Communication skills
- Selling skills
Western Cape – top 10 critical skills list
Critical skill- Time Management Skills
- IT Skills
- Stock Control Skills
- Customer Service Skills
- Labour Relation Skills
- Health & Safety Skills
- Analytical Skills
- Management Skills
- Fire Fighters Skills
- Communication Skills