Trading Partner Profile
Purpose & Guidelines:
- The purpose of the Trading Partner Profile is to obtain contact and connectivity information required to do business with our trading partners. If you are doing business with RCLEC in more than one state, please complete one profile for each state in which you are doing business. The parties agree that information contained in the Trading Partner Profile is operational in nature and subject to change. Please make every effort to give 30 days’ notice of any changes to information.
- Please return this form to ;
- 1. General Trading Partner Information
Item / RCLEC / Trading Partner
Company Name / RCLEC
Wireless or Wireline / Wireline
ACNA/CCNA (3 Character Alpha Code / RLQ
OCN / See Section 3A
Service Provider ID (SPID) / 856G
LSR Version ID / LSOG v9
FOC Version ID / LSOG v9
Frequency of Change and method of notification / In line with LSOG changes and industry standards. Notification will be sent out 60 days prior to changes via e-mail.
WICIS Version ID / N/A
2. Contact Information
A. Carrier Invoice Contact Information
Billing Point of Contact / RCLEC / Trading PartnerPrimary Contact / Jeff Slater
Address / 1400 Fashion Island Blvd. Suite 700
City, State, Zip / San Mateo, CA 94404
Phone / 650-265-6908
FAX / NA
E-mail /
Secondary Contact / Ricky Kim
Address / 1400 Fashion Island Blvd. Suite 700
City, State, Zip / San Mateo, CA 94404
Phone / 650-784-0946
FAX / NA
E-mail /
B. Network Operations Center (NOC) Contacts
NOC Point of Contact / RCLEC / Trading PartnerLevel 1 / Repair Center
Contact / Kevin Camp
Phone / 650-265-6908
FAX
E-mail /
Level 2
Contact / Mike Cox
Phone / 650-276-0834
Mobile /
FAX
Level 3
Contact
Phone
Mobile
FAX
Level 4
Contact
Phone
Mobile
FAX
C. Port Resolution Center (LSR Port Status & Reject Resolution) Contacts
Item / RCLEC / Trading PartnerLevel 1
Phone
E-mail /
Hours of operation
Level 2
Phone / 84487RCLEC
Mobile
E-mail /
Level 3
Phone
Mobile
E-mail /
Level 4 / Troy Hess
Phone / 303-747-4677
Mobile
E-mail /
D. Industry Notifications
Item / RCLEC / Trading PartnerContact / Telco Ops & Troy Hess
Phone
E-Mail / ;
E. Account Manager Contact
Carrier point-of-contact for establishing a porting relationship should NOT be shared with your Port Resolution Center.
Item / RCLEC / Trading PartnerCarrier Point of Contact
Central e-mail address:
Contact / Support
Title
Address
City/ State/ZIP
Phone
Fax
E-mail /
Contact
Title / Service Delivery Manager
Address / 8005 S Chester St
City/ State/ZIP / Centenial CO 80112
Phone / 303-747-4677
Fax
E-mail /
Contact
Title
Address
City/ State/ZIP
Phone
Fax
Contact
Title
Address
City/ State/ZIP
Phone
Fax
3. Porting Information
A. SPIDs/OCN
RCLEC / Trading Partner /State / CCNA / OCN / SPID / State / CCNA / OCN / SPID /
CA / RLQ / 886G / 856G /
FL / RLQ / 859G / 856G /
NY / RLQ / 866G / 856G /
TX / RLQ / 880G / 856G /
IL / RLQ / 946G / 856G /
NV / RLQ / 237H / 856G /
NJ / RLQ / 171H / 856G /
MN / RLQ / 314H / 856G /
PA / RLQ / 348H / 856G /
MA / RLQ / 393H / 856G /
WI / RLQ / 394H / 856G /
WA / RLQ / 401H / 856G /
MI / RLQ / 405H / 856G /
DISTRICT OF COLUMBIA / RLQ / 408H / 856G /
OH / RLQ / 457H / 856G /
GA / RLQ / 469H / 856G /
IN / RLQ / 470H / 856G /
B. LSR Processing
LSR Acceptance Window / RCLEC / Trading PartnerLSR system acceptance window / RCLEC will accept & process port requests from carrier(s) during “normal business:”
Monday –Friday 8:00AM – 5:00PM local time
What is the minimum due date? / RCLEC supports 72 hour porting if the validations are met.
Do you support Saturday due dates? / NO
Holidays / NO
LSR Version ID / Initial submission of order should be version 0
Do you have a required LSR form? / Form available at RCLEC.com but other forms are also accepted.
Frequency of Change and method of notification / In line with LSOG changes industry standards. Notification will be sent out about 30 days prior to changes via e-mail (if contact e-mail is provided).
Primary Porting Method
(EDI, FAX, Email, OTHER) / email
To obtain access
(URL, email address, FAX, other) /
URL / RCLEC.com
If by email any special Subject line data elements? / Include Porting Telephone Number(s)
If by fax what is primary and secondary fax numbers? / NA
What is your e-mail response format? Can you provide a sample? / NA
Is your LSR processing centralized or regionalized? / Centralized
If regionalized, how is it split (State, SPID, etc.)? If multiple regions, complete for each region. / NA
Do you require a LOA for service bureaus? / No
Do you support Directory Listings? Req type JB / No
Standard Interval: Simple Port: LSR to FOC Response (FOC Accept or FOC Reject) / 48 hours to respond; cutoff 3 PM, PT
Standard Interval: Non-Simple Port:
LSR to FOC Response (FOC Accept or FOC Reject) / 48 hours to respond; 3 business days to FOC
Standard Interval: Non-Simple Port:
LSR to FOC Response (FOC Accept or FOC Reject) / 48 hours to respond; 3 business days to FOC
Non-Simple Standard Interval: LSR to Port / 3 business days
Non-Simple or Complex Validation fields / TN and Zip
What are the required address fields? / 1. SAPR (Street Address Number Prefix)
2. SANO (Service Address Number)
3. SASF (Service Address Number Suffix)
4. SASD (Service Address Street Directional Prefix)
5. SASN (Service Address Street Name)
6. SASS (Service Address Street Directional Suffix)
7. SATH (Service Address Street Directional Suffix)
8. CITY (Service Address City)
9. STATE (Service Address State)
10. ZIP (Service Address Zip)
Customer Name
Multiple Accounts Port / Will honor both numbers off a single LSR request.
Cancel (SUP 1) Interval / 48 hours notice via e-mail, we do not remove translations until number has been ported.
Reschedule (SUP 2 ) Interval / 48 hours notice via e-mail
Modify (SUP 3 ) Interval / 48 hours notice via e-mail
How do we escalate if response is not received according to FOC interval? /
Toll Free Number:
84487RCLEC
Do you reject if DDD on the request is less than the interval or you return FOC with first available DD? / RCLEC will return FOC with first available DD.
NPAC Concurrence: As the ONSP, do you send Concurrence to NPAC acknowledging the FOC DD? / Its upon the winning carrier to build subscription as soon as FOC is provided.
If TN is not activated on due day, do you cancel SV in NPAC? / No; FOC is valid for 5 days. Concurrence will be cancelled in NPAC after the 5th day.
If any of the canceled numbers need to be ported, a new LSR will be required by the NNSP to process the request.
Are snapbacks allowed? / Yes
Do you have specific Porting rules/requirements or a Porting Guide? If yes, please provide a link, or attach a copy of documentation. / No
Do you have a list of standard LSR Reject Responses? / No
Will you notify us if there are any systems or processing issues? / Yes
Max DD Accepted / RCLEC will not accept LSRs with a DDD (Desired Due Date) greater than 30 days in advance.
C. LNP Process – Simple Ports
Item / RCLEC / Trading PartnerValidation Fields (Simple Ports): what are the minimum fields required to submit a Simple Port? / TN, Zip, Name, and Address
If you require Account Number or Passcode, do you provide via CSR? / No
Do you require an Authorization Name? / Yes
If the order is not eligible for Simple Porting, will you supply a DD or ask to resubmit as a complex port? / Will Supply next available DD
Which of the four Simple Port validation fields do you require? / TN and Zip
D. Expedites
Item / RCLEC / Trading PartnerExpedited LSR:
Do you accept Expedited LSRs? / Yes
Where to send Expedited LSRs / Subject Line should Include Expedite and e-mailed to:
Criteria/Policy: / RCLEC does not accept Expedited port requests (advancing the standard DD interval); unless there is a service impacting situation or medical emergency.RCLEC will only consider support of an expedited port on an individual case basis with particular focus on preventing the customer from being out of service or for extreme medical reasons.
E. LNP Completion
Item / RCLEC / Trading PartnerWhen are translations completed (TN removed from the switch) as the ONSP? / 24-48 hrs after port.
F. Disconnect/Cancellation/Supplement Policy
If multiple regions, complete for each region / RCLEC / Trading PartnerHow many days will you keep a port request pending after a FOC date before it is cancelled in your system? / FOC is valid for 5 business days.
Do you allow Trading Partner to send Reschedule (SUP 2) on/after Due Date? / RCLEC will accept a supplement up to 3:00pm PT the day before the due date or FOC expiration date.
Do you allow Trading Partner to Modify (SUP 3) on/after Due Date? / RCLEC will accept a Modify up to 3:00pm PT the day before the due date or FOC expiration date.
Do you Cancel the PON if the PON is in rejected for a certain period of time with no supplement sent by Trading Partner? / RCLEC will accept a cancel up to 3:00pm PT the day before the due date or FOC expiration date.
As the ONSP, do you accept a Cancellation (SUP 1) on the due date? / No
Cancel FOC Policy / SUPP must be received within 5 days of the due date or LSR is cancelled automatically
If any of the canceled numbers need to be ported, a new LSR will be required by the NNSP to process the request.
Issue Date: 11/19/2014 RCLEC Trading Partner Profile V 2.0 Page 9