MAPS Work Plan

Working Draft 4.19.2018

GOAL:
Patients, Residents and families understand and are equipped to collaboratively help improve systems in ways that advance safety
OBJECTIVES / ACTIVITIES/ STRATEGIES / RESOURCES / TIMELINE / NOTES / UPDATES
requested input
Increase awareness around the importance of engaged patients/
residents/ families for safe care /
  1. Community gatherings –
1 hour networking & 1 hour presentation / a)Recruit new consumer organizations & invite to a luncheon in June to learn about MAPS/awareness campaign
(30-40 hrs)
b)Develop content for gatherings
(16 hrs)
  • Research safety & PFE
  • Patient story
  • Vision of partnership
  • Call to action – planning opportunities
  • “What If?” video
  • Content for Networking hour
c)Invite/facilitate a MAPS Board member to present at each gathering (4 hrs)
d)Secure venue, arrange F&B (4 hrs)
e)Communications (12 hrs)
f)Event day logistics x 4 (32 hrs) / PreWork – April-August, 2018
recruitment of new consumer groups, June luncheon, identify/reserve venues, content development, marketing/ communications
Activity: August, September, November, December 2018
1 gathering each month /
  • To inspire interest and action and invitation to participate in trainings, spreading awareness, webinars, etc.
  • Use Dementia Friends as model. Alternate evenings /lunches in 4 different Twin Cities locations.
  • Invite MAPS members to invite people. Invite new groups – Cancer Society, AARP, etc.
  • Explain why safety is important as a consumer. End with a call to action.
/
  • Look for Outlook invitations for community gatherings by June
  • Open to suggestions for consumer focused groups that could be invited to participate

  1. Expand social media presence
/ a)Hire social media consultant to make a strategy plan (~$2,000-5,000)
b)Boost Facebook posts ($200?)
Staff time – 1hr/week April-Dec (36hrs) / Begin executing on plan by May 1, 2018
/
  • Increase presence on Facebook & Twitter to meet consumers on these platforms
  • Will help MAPS promote community gatherings and other opportunities for consumers
/
  • Staff posting regularly
  • Consultant from The Marketing Troupe will begin work 5/1/18
  • Please follow Include Always on FB and Twitter
  • Instagram coming

OBJECTIVES / ACTIVITIES/ STRATEGIES / RESOURCES / TIMELINE / NOTES / UPDATES
  1. Further develop Include Always website
/ AWS Media website update plan (from 12/2016) ($3,000)
Staff time – to work with AWS – 8 hrs total before August. / Ideally by August 2018 gathering /
  • Add video capability for patient stories on website.
  • Other updates as indicated in plan.
/ Delaying this work until 2019
  1. MAPS Patient Engagement Committee
/ Pre-work/prep for initial meeting May & June (staff time 1hr/week= 8 hrs.)
Meeting content planning June/July (staff time 1 hr/week=8 hrs)
Continue every other month meetings (=16 hrs ) / Pre-work May & June
First meeting in July
Continue meetings every other month (September & November) / Comprised of PFE leaders and patient partners. Start with MAPS PFE Cmte roster from 2016.
Potentially be the guide/ advisory group on all topics.
Bring patient voice to specific safety topics (OpenNotes, Diagnostic Error, informed consent, shared decision making) /
  1. Informed Consent
/ Staff time – 2 hours per week / April 13 meeting with Stratis Health, MN Health Literacy Partnership & HCMC to follow up on March 16 webinar and determine next steps. / Anticipate using the above Patient Engagement Committee to help guide this work to update informed consent resources in MN /
  • Very successful
  • 120 registered
  • 85 engaged on-line
  • 33 people interested in further work
  • Next steps meeting w/interested people in May

  1. Webinar Series – patient safety, PFE
/ Speaker recruitment/topic & content refinement/introductions/follow up x 4 (=40 hrs)
Webinar support from Stratis Health
Speakers & honoraria? / First webinar March 2018 (Informed Consent.) Continue with one every other month. / Open Notes, Shared Decision Making / Delaying this work
  1. Gather Patient Stories
/ Develop a process for obtaining, coaching and using patient stories, including creating a database of stories as a community resource
Staff time – 1 hour/week / On going / Eventually create a page on Include Always website listing all of the patient stories and contact information /
  • Always looking for patient stories

GOAL:
Plan and execute MAPS Conference, October 2018
OBJECTIVES / ACTIVITIES/ STRATEGIES / RESOURCES / TIMELINE / NOTES / UPDATES
Plan and hold a successful conference /
  1. Engage 4 plenary speakers
  2. Identify a patient story/panel
  3. Plan breakout sessions, identify moderators/ coordinators for each session
  4. Obtain sponsorships
  5. Committee support
  6. Create patient scholarships for attendance
  7. Other
/ Peggy Westby/MHA contracted to provide conference planning and registration services
(Staff time 6hrs/wk) / Monthly meetings, coordinating work, follow up Jan-Nov.2018 / Estimated staff hours based on actuals from Jan/Feb 2018 and limited tracked hours from 2016 cycle
Safety breakout session could be safety 101 to kickoff more official training in 2019. Invite participants from community gatherings. /
  • Looking for patient story suggestions
  • $31,000 in sponsorships secured – request Board outreach to additional key sponsor possibilities: Allina, HealthPartners, UCare, Essentia, MOLN, other?

GOAL:
Conduct MAPS Operations
OBJECTIVES / ACTIVITIES/ STRATEGIES / RESOURCES / TIMELINE / NOTES / UPDATES
Maintain successful daily operations /
  1. Orientation/transitioning with new Interim Exec Director
  2. Membership management, communications, annual invoicing
  3. Board of Directors & Governance Committee support
  4. Websites & social media maintenance
  5. Constant Contact maintenance/updates
  6. Budget & 990
  7. Other
/ Staff time – 5hrs/week / Ongoing / Estimated staff hours based on actuals from Jan/Feb 2018 / 73 members renewed with $178,500 in contributions collected
FUTURE WORK (2019-2020)
GOAL:
Patients, Residents and families understand and are equipped to collaboratively help improve systems in ways that advance safety
OBJECTIVES / ACTIVITIES/STRATEGIES / RESOURCES / TIMELINE / NOTES
Increase ability and capacity for patients/ residents/family members to partner with healthcare organizations /
  • Develop curricula and any needed tools
  • Explore “Patient Friends” program
  • Explore Patient Partner Improvement Corps
/ 2019-2020 / Patient Engagement Pilot:(Otto Bremer Grant): Work within a community to train systems and consumers ways to partner for safe care.
GOAL:
Increased number of patient and family partners in health systems
OBJECTIVES / ACTIVITIES/STRATEGIES / RESOURCES / TIMELINE / NOTES
Increase awareness of the safety outcomes associated with greater patient engagement /
  • Bring patient voice to specific safety topics (OpenNotes, Diagnostic Error, informed consent, shared decision making)
  • Raise awareness of the need for patient engagement

Increase the capacity for organizations to better engage with patients/ residents/ families /
  • Recruit partner organizations and provide them support
  • Provide support to provider organizations to facilitate more effective utilization of patient partners
/ Develop patient partner QI consultation services program
Increase the number of patients on safety and quality committees /
  • Develop measurement and/or “scoring” system to encourage greater participation