Job Description
Relationship Manager /
Team: / Development
Region: / Five roles available:
  • Herefordshire, Worcestershire & Gloucestershire
  • London & Surrey
  • Cheshire, Shropshire & Staffordshire
  • Warwickshire, Leicestershire & Northamptonshire
  • Cumbria, Lancashire & Greater Manchester (12 month maternity post)

Responsible to: / Senior Relationship Manager
Responsiblefor: / N/A
Officelocation: / Negotiable – post holder to be based within area covered
Salarygrade: / Grade4
Term: / Four permanent roles
One 12 month maternity post
Hours: / Full-time
Competencylevel: / 2
Job reference: / 239
Application deadline: / 5pm on Tuesday 25th April 2017
Interviews: / Wednesday 3rd and Thursday 4th May 2017 at theNational Badminton Centre, Bradwell Road, MiltonKeynes, MK8 9LA
Important notes for applicants: / To applyforthis vacancyplease:
complete our EqualityDiversityMonitoring on-line survey
obtain our Application Form and Guidance Notes. Please note that all candidates are required to complete an Application Form, CV’s maybe submitted in support of a completed Application Form but will not be accepted on their own
The on-line survey, Application Form and Guidance Notes are available to download from our website by following this link:

Completed Application Forms should be returned by the closing date to:
  • Sue Froud, HR Manager
  • Email: or
Post: Badminton England, The National Badminton Centre, Bradwell Road, Milton Keynes, Bucks MK8 9LA
Rolesummary: /
  • To lead the implementation of Discover Badminton within agreed area with a primary focus on revenue generation targets driven from maximising customer acquisition and retention
  • To identify partners that can support delivery of Discover Badminton and develop and manage an ongoing relationship with those partners that maximises delivery of strategic targets

Keyresponsibilities, maintasksand activities: /
  • Maximise revenue generation for Badminton England through effective customer acquisition and retention against targets
  • Identify and then build and maintain excellent relationships with key partners and stakeholders to deliver Discover Badminton strategic targets with a primary focus on revenue generation
  • Maintain an up to date understanding of customers and customer needs and embed customer insight in delivery across all partners
  • Match Badminton England products and services to customer need
  • Maximise data collection with partners and stakeholders through effective use of Badminton England platforms and CRM system
  • Identify, secure and deploy external funding to support local delivery
  • Act as first point of contact for Badminton England customers in a designated geographical area
  • Track progress against KPIs and allocate time/resources most effectively to maximise return
  • Enable workforce development and implementation of competition pathway
  • Contribute to the development of national policy by undertaking local projects determined by geographical need

General information: / Thepost-holder shareswithall colleaguestheresponsibilityto:
  • makesuggestionsto improve the working environment within their area ofworkand BADMINTONEngland asa whole;
  • cooperatewith measuresintroducedto ensurethere isequalityof opportunity in employmentandsportsequity;
  • comply with all aspects ofHealthand Safety Policyand arrangements
Thisjobdescriptionisnot toberegardedasexclusiveorexhaustive.It is intendedasanoutlineindicationoftheareasofactivityandwill be amendedinthe light ofthechangingneedsoftheorganisation.

Relationship Manager

Level 2 Competency Profile (Grade 3 & 4)

Our vision at BADMINTON England is to:

Consistently develop Olympic champions and get the nation playing badminton

This statement is a way of expressing our ambition and every member of staff, regardless of what job role, grade or location they are engaged at, has a valuable part to play in helping us work towards delivering our vision.

In order to guide staff in delivering our vision we have a set of values (F.A.C.T) which outlines the qualities and behaviours that we expect all staff to display and aspire to. Our values are:

Focus

Ambition

Courage

Teamwork

Our values should be present every day in our work with our customers, partners, members and each other to drive our performance and growth to enable us to achieve our vision.

The tables below clearly set out how we should behave in order to demonstrate how we live our values. The tables shaded in red set out the minimum standards that are applicable to All Staff to aspire regardless of job role, grade or location and underpin the required behaviours that unite BADMINTON England.

When completing your Supporting Statement (section 6 within the Application Form) please ensure

that you address all the criteria within this Competency Profile, providing an explanation of how

your skills, experience and knowledge meet the criteria.

FOCUS
We live FOCUS by pursuing our goals with clarity, drive and determination
All Staff
(All Grades) /
  • Ensures the company vision and company objectives are always at the heart of decision making
  • Prioritises time to concentrate on goals and plans work & resources accordingly
  • Always looks for ways to make our operation more efficient and effective
  • Always makes clear decisions and executes them with speed
  • Works effectively and efficiently without constant supervision

Level 2
(Grades 3 & 4) /
  • Track record of achievement in delivering strategic targets and maximising revenue generation
  • Ability to lead and influence partners and stakeholders to deliver strategic goals and agreed targets
  • Proven track record of utilising products and services to meet customer need
  • Managing multiple projects at a time while paying strict attention to detail
  • Regularly monitors and evaluates work to ensure that deadlines are met, proactively identifies issues which could affect progress
  • Ensures focus on the areas that will have the greatest impact for the sport locally
  • Tracks progress and is not afraid to change direction

AMBITION
We live AMBITION by striving to attain excellence with motivation and passion
All Staff
(All Grades) /
  • Aims high and never settles for less
  • Constructively challenges existing procedures and practices to achieve better results
  • Committed to going the extra mile to exceed expectations
  • Determined and proactive to achieve outstanding results

Level 2
(Grades 3 & 4) /
  • Ability to sell products and services, to acquire and retain customers and secure revenue for the organisation
  • Accepting responsibility and responding promptly to the need for effective decision making
  • Maximises opportunities to learn and develop new skills and proactively raises them with Line Manager
  • Takes responsibility for training and continuous self assessment against the requirements of the role
  • Challenges key strategic partners to drive development
  • Demonstrates an innovative approach to delivering organisational objectives

COURAGE
We live COURAGE by having the confidence to evolve by making the right decisions for the right reasons
All Staff
(All Grades) /
  • Has the confidence to constructively challenge and voice opinions in pursuit of the organisations success
  • Brings creativity and innovation to problem solving
  • Is bold enough to modernise and make change when needed in order to improve services
  • Looks ahead to see what could go wrong and takes preventative action

Level 2
(Grades 3 & 4) /
  • Ability to negotiate with partners and stakeholders to secure delivery of strategic targets and maximise revenue generation
  • Identify key partners with whom long lasting and productive relationships are built and maintained
  • Ability to adapt to changing circumstances in a fast moving environment and use initiative to seize opportunities
  • Identifies causes of problems and produces new and practical solutions
  • Accepts responsibility and responds promptly to a need for a decision
  • Sees obstacles as challenges and enjoys overcoming them
  • Builds relationships with key senior strategic partners
  • Negotiates with partners to achieve mutually beneficial outcomes
  • Demonstrates initiative to seize opportunities to deliver strategic objectives

TEAMWORK
We live TEAMWORK by understanding and respecting each others’ roles and being a supportive unified team
All Staff
(All Grades) /
  • Trusts in the knowledge and expertise of colleagues
  • Takes every opportunity to learn about each other’s roles; valuing their time and treating them with respect to maintain good working relationships
  • Ensures our team is inspired to be the very best they can be
  • Makes every effort to support someone when they seek assistance
  • Communicates regularly using the most effective methods
  • Speaks with one voice on all policies and decisions when communicating externally
  • Always acts with integrity

Level 2
(Grades 3 & 4) /
  • Strong customer service orientation to underpin customer acquisition and retention
  • Excellent interpersonal skills and the ability to develop positive internal and external relationships at all levels
  • Communicating, presenting and influencing credibly and effectively at all levels
  • Listens, checks for understanding and uses effective questioning techniques
  • Effectively shares ideas and information with colleagues to support their activities
  • Delegates and/or encourages staff to make decisions to use their judgment/initiative
  • Works effectively with other internal teams to achieve organisational objectives

KNOWLEDGE, SKILLS AND EXPERIENCE
Level 2
(Grades 3 & 4) /
  • Experience of developing and delivering through partnerships
  • Experience of selling organisational benefits to achieve mutually beneficial outcomes
  • Experience of managing relationships where the partner is expected to deliver against agreed targets
  • Excellent communication skills
  • Good working knowledge and understanding of sports development structures at a local level
  • Proven track record securing external funding/growing income of organisation
  • Financial management experience

PERSONAL
Level 2
(Grades 3 & 4) /
  • A desire to make a difference to community sport
  • Innovative, creative problem solver
  • Must be a team player, approachable and confident to lead professional and volunteer workforce
  • Must be willing to travel to meet with partners across the region
  • Able to work flexibly including evenings and weekends

BADMINTON England Job Description for Relationship Manager

As at April 2017

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