HEIDI MARKOVITZ

3001 Veazey Terrace NW –

Washington, DC 20008(C) 305 803-8407

POSITIONS HELD:

2005 to Present

Federal Reserve Board of Governors (Washington, DC): Senior Research Systems Analyst

Elicit requirements to develop into specifications and ultimately computer systems for in-house clients who work with data reported to the agency.

Coach and advise staff on technical issues.

Present training talks on SAS subjects to users throughout the organization.

2006 to Present

FINRA: Financial Industry Regulatory Authority; Public Arbitrator

Decide cases brought by consumers against their brokers.

1978 to 2006

President, Simply Systems (Miami, FL): Owner and Chief Consultant.

Partial Client List

Autotrader.com (Atlanta, GA): Internet commerce facilitator.

Documented Web log processing system and recommended upgrades for better efficiency and reliability.

Prowerk Consulting LLC (Cape Coral, FL): Computer consulting group for HMO client.

Integrated data from new subsidiaries into a consolidated data base, after a corporate merger.

Rewards Network (Miami, FL): Travel rewards firm.

Worked with marketing group to build email marketing capabilities using in-house tools and outside vendors.

Built marketing campaigns using Affinium Campaign (Unica) software.

Maintained an Intranet-based reporting system and produced an array of ad hoc reports.

Biostat International, Inc (Tampa, FL): Clinical trials CRO.

Streamlined Data management systems to speed new studies.

Improved workflow, avoiding disruption to ongoing work with an incremental approach and minimal budget.

Wrote related SOP's (standard operating procedures) and validation documents.

Cordis, a Johnson & Johnson Company (Miami Lakes, FL): Medical device manufacturer.

Developed SPC (Statistical Process Control) data collection and reporting application to help manufacturing units track defects and reduce scrap.

Ivax Research, Inc. (Miami, FL): Pharmaceutical manufacturer.

Built (with Ivax staff) client-server application that automatically customized itself to perform data entry, validation, and reporting functions for new drug protocols (clinical trials).

Motorola Corporation (Boynton Beach, FL): Pager manufacturing and distribution division.

Built a client-server EIS (Executive Information System) for domestic and overseas marketing and manufacturing planning departments.

New Jersey Division of Medical Assistance (Trenton, NJ): State Medicaid department.

Implemented batch record-keeping system for the nation's first Medicaid HMO.

  • Processed individual claims to produce provider monthly statements.
  • Periodically analyzed historical claims data to evaluate the quality of care provided by the case managers and to develop new capitation rates.

Davlyn Industries, Inc. (Cranbury, NJ): Cosmetics manufacturer.

Originated inventory tracking system to fulfill FDA requirements and keep tabs on production costs.

  • Formulated functional design based on conversations with participants.
  • Selected hardware and software.
  • Wrote and tested programs, hiring additional programmers as necessary.
  • Trained users.

Uni-Coll Corporation (Philadelphia, PA): Computer time-sharing and consulting firm.

Designed bond subsystem for an investment accounting package used by three state pension funds and several major fund custodians.

School District of Palm Beach County, FL(West Palm Beach, FL)

Stearns Weaver Miller Weissler AlhadeffSitterson,PA. (Miami, FL): Regional law firm.

RAM Electronic Industries, Inc. (Pennsauken, NJ): Electronic component manufacturer

Hay-Huggins Data Services (Philadelphia, PA): Pension consultants.

1990 to 1992

Royal Caribbean Cruises Ltd. (Miami, FL): Senior Programmer Analyst.

Worked with American Airlines to develop RCCL's Yield Management system.

Served as firm's internal SAS consultant.

1981

TempleUniversity(Philadelphia, PA): Adjunct Instructor in Computer Science

1976-1978

Provident Mutual Life Insurance (Philadelphia, PA): Programmer Analyst.

OTHER PROFESSIONAL LEADERSHIP POSITIONS:

2001-2002

Southeast SAS Users Group (SESUG) 2002 Conference (Savannah, GA): Conference Chair.

Recruited and led team of 40 volunteers during planning year.

Selected site city and hotel.

Team activities included soliciting over 100 professional presentations, producing a Proceedings volume in print and on CD, and hosting several hundred attendees at the 2-day conference.

1997-2004

South Florida SAS Users Group (SOFLSUG): Chair.

Organized quarterly meetings.

  • Arrange locations.
  • Create programs.

Southeast SAS Users Group (SESUG): Member Executive Council, several years.

Section Chair 1999, 2000, 2001, 2003.

EDUCATION:

Master of Science in Engineering Management: GPA: 3.77

FloridaInternationalUniversity (Miami, FL), Spring 2004.

Bachelor of Science in Economics

WhartonSchool of the University of Pennsylvania (Philadelphia, PA), Summer, 1975: Concentration in Management of Operations and Information Systems.

Presentations and Publications

SAS Users Groups (SUGI, SESUG), 1994-2006

Presented and published several papers and posters on SAS topics.

Federal Reserve Board of Governors, 2006-present

Prepared and presented seminars on SAS programming techniques.

Other Training and Recent Activities

Attended FR2900 Training (2008) and Statistical Orientation Session (2006) at the Federal Reserve Board

Completed FRB Professional Development seminars.

Financial Industry Regulatory Authority (FINRA) Public Arbitrator

SAS Certified Professional, Versions 6 and 8; SAS regional and national conferences between 1993-2009.

Certificate of Data Processing (CDP)

Fellow of the Life Management Institute (FLMI)

Drexel University Conference Techniques course

Training seminars in software such as SAS products, MS Powerpoint, XML, Unica Affinium Campaign, MicroStrategy web tool, AS400 CL, Oracle, R, RPG, Adabas

FAA Private Pilot license; PADI Certified Open Water Diver

Member Hexagon Theatre light crew, 2007-09; Docent, National Museum of American History

Wharton and FIU alumni clubs