Jeffrey A. Cohen
2621 Brown Street 1st floor
Brooklyn, NY 11235
Home Phone: (718) 648-7821
Cell Phone: (917) 685-5250
Email:
September 25, 2002
Dear Human Resources Hiring Manager:
Please accept this letter in application for an open career opportunity, currently available within your organization that matches my skill sets and/or background.
As you can see from my enclosed resume, my B.B.A. degree in Computer Information Systems, as well as my diverse technical and troubleshooting skills, make me a strong candidate for a position with your company.
From July 2001 to July 2002, I worked on a 1-year assignment at PSE&G as a Level II Help Desk Analyst, and prior to that from 01/1997 to 09/1999 (2 1/2 years), I worked as a User Support Analyst (Systems Liaison) at Bear Stearns, Co, Inc.
I would appreciate the opportunity to discuss my credentials with you at a mutually convenient time. Thank you for your consideration.
Respectfully yours,
Jeffrey A. Cohen
Enclosure: Resume
JEFFREY A. COHEN
2621 Brown Street 1st Floor
Brooklyn, New York 11235
Home: (718) 648-7821
Cell: (917) 685-5250
Email:
OBJECTIVE:
To secure a career opportunity currently available within your organization that matches my skill sets and/or background,
and which allows me to draw on my numerous problems solving skills and a broad knowledge of specialized expertise.
SKILLS:
PC Software:Microsoft Office ‘95, ‘97, 2000 & XP (Excel, Access, Word, PowerPoint), VBA & Visual Basic 5.0 & 6.0, Lotus Notes, Microsoft SMS 2.0, Peregrine Systems Service Center, Power Builder 6.0, Sybase SQL Server, MS IIS, HTML, JavaScript, Sun JDK 1.1.6, Adobe PhotoShop 5.0, Borland Paradox 5.0, Borland C++ 5.0, WinJa Developer 2.1, Visio 5.0 Technical, Lotus Smart Suite, Visible Analyst Workbench 6.0, and SAS 6.04.
Mainframe:COBOL II, TSO/E, JCL, ISTPX, and DB2
O.S.:Windows NT 3.51, 4.0, ‘95, ‘98, 2000 & XP, MS DOS, CICS/MVS, DEC/VAX, and UNIX (Sun Solaris)
Networks: Fundamental knowledge of networking and telecommunications concepts including Windows NT server 4.0, Novell NetWare 4.x, TCP/IP, and Citrix Thin Client Terminal Server
EXPERIENCE:
PSE&G 07/01-07/02
Level II Help Desk Analyst - Microsoft Support Specialist Consultant
Handles technical problems escalated from the Level 1 Help Desk Analysts. This often involved remotely assisting the end user's desktop to perform troubleshooting techniques of advanced Microsoft Office related problems.
Responsibilities include:
Answer and record inbound calls that overflow from Level 1
Provide back up to the Level 1 Analysts and take ownership of problems escalated from Level 1
Utilized Peregrine Systems Service Center 2.0 as the Call Center tracking application to track all help desk calls
Handle special projects such as creating written documentation and procedures
Interface with other levels of support, such as, network administration and Enterprise IT services (SAP)
Assisted with the company-wide rollout of Windows 2000/XP to end-users, both remotely and directly
Supported end-users requiring access to internal systems using Citrix Thin Client Terminal Server connectivity.
Qualifications:
All qualifications of Level 1 Analyst
Proficient in all aspect of the network environment
Ability to prioritize work load
Advanced knowledge of local area networks and Enterprise-wide IT systems (SAP)
Strong leadership qualities and excellent technical skills
The City of New York’s Administration for Children’s Services (ACS) 02/01-06/01
Visual Basic Programmer/MS Access Database Developer Consultant
Provided PC software technical support and responsible for creating training-based programs for end-users in ACS’ Training Academy. Select accomplishments included:
Created from scratch an Excel/VBA based tool that provided Scheduling functionality for various directors within ACS, which provided full office automation code modules for user’s desktops.
Developed a complex Microsoft Access ’97 database system that tracked trainer / coordinator profile activity.
Jeffrey Cohen (Page 2)
Deutsche Bank, A.G. 08/00-01/01
Systems Analyst / Consultant
Responsible for consolidating project information and financial data from approximately seven Project Managers for senior management review. Converted an Excel/VBA based in-house budgeting file to a client/server distributed Lotus Notes application utilizing standard SDLC procedures.
Goldman Sachs & Co 05/00-07/00
Programmer/Analyst Consultant
Created an advanced data reconciliation macro using Excel 2000/VBA.
Designed, coded, & developed a Visual Basic 6.0 application that reconciled current and previous Microsoft Excel spreadsheet data based on user specifications and made system calls to the WIN32 API.
Assisted in web-based programming encompassing maintenance and enhancements of existing Perl/CGI scripts on SunOS Solaris 5.5.1 UNIX and access to data in Sybase 11 databases.
Bear, Stearns & Co. Inc. 01/97-04/00
Programmer/Analyst for Cage Programming, 10/99-04/00:
Designed & developed GUI panels for mainframe screens utilizing WinJa Developer 2.1, Active X, & Visual Basic 6.0
Responsible for entering and maintaining documentation on existing mainframe Cobol and Assembler Cage programs in DOCLIB and CHANGEMAN utilities.
Systems Support Liaison for Dividends Operations, 01/97-09/99:
Provided technical PC/LAN desktop support for approximately 100-150 end-users.
Instrumental in the rollout of the PC/Windows environment, replacing both IBM terminals & Novell NetWare servers
Designed, coded, and developed a client/server database/reporting system that tracks departmental claims, utilizing Excel 8.0, VBA and MS Access. Perform testing & implementation and write specifications.
Chase Manhattan Bank 04/85-11/96
Involved with all facets of global income operations, systems design, LAN Administration and support. Work with MS Excel 5.0 (including VB macros), Novell NetWare 3.1x, TCP/IP and Lotus Notes.
Created various scripts to download international securities, which called an Excel macro that formatted the securities and the Excel spreadsheet in a proper format.
Created scripts that downloaded incoming wire data into MS Word using Word macros.
Process deposit transactions (CDs, IRAs, Keoghs, and rollovers). Resolve inquiries & claims from branch officers
As senior/lead teller supervisor, within Regional Banking and U.S. Private Banking branches, trained & supervised branch tellers’ functional duties. Performed ATM proof, coin & currency vault responsibilities.
EDUCATION / TRAINING:
CUNY - Baruch College, N.Y., N.Y
B.B.A. in Computer Information Systems, June 2000, GPA: 3.6/4.0
Certified in Mastering Visual Basic 5.0 Fundamentals, December 1997
REFERENCES:
Richard ShortallDaniel Juffey
Bear Stearns Co., Inc.Chase Manhattan Bank, U.S. Private Banking Division
Associate DirectorManager, 2VP
Phone Number: (347) 643-2659Phone Number: (212) 745-1311
Email Address: mail Address:
Reference Type: ProfessionalReference Type: Professional