Contract GS-10F-0166R

General Services Administration

Federal Acquisition Service

Authorized Federal Supply Schedule Price List

Professional Services Schedule (PSS)

Industrial Group: 00CORP

Contract Number: GS-10F-0166R

Contract Period: January 14, 2015 – January 13, 2020

Health Services Advisory Group, Inc.
3133 East Camelback Road, Suite 100

Phoenix, AZ 85016-4545

Phone: 602-264-6382

Fax: 602-241-0757

Business Size: Other than Small

General Contract Information

1. Table of Awarded Special Item Numbers (SIN):

SIN 874-1 Integrated Consulting Services

SIN 874-7 Integrated Business Program Support Services

2. Maximum Order: $1,000,000.00

3. Minimum Order: $100.00

4. Geographic Coverage: Domestic only

5. Point (s) of Production: Same as company address

6. Discount from List Price: Government net prices (discounts already deducted)

7. Quantity Discounts: None offered

8. Prompt Payment Terms: Net 30 days

9. Time of Delivery: From date of award to date of completion

10. Primary Contact: Joellen Tenison

11. Email:

12. Telephone: 602-264-6382

13. Fax: 602-241-0757

14. Address:

Health Services Advisory Group, Inc.

3133 East Camelback Road, Suite 100

Phoenix, AZ 85016-4545

15. Warranty: Contractor’s standard commercial warranty

16. DUNS: 114443260

17. Contract: GS-10F-0166R

18. Contract Period: January 14, 2015 – January 13, 2020

SIN 874-1 Integrated Consulting Services

HSAG possesses consulting expertise in the following areas:

  • Medicare and Medicaid
  • Medicine, nursing, and related medical/clinical disciplines including expertise in nursing home, home health, hospital, and physician practice settings, and managed care, pharmacy, and prescription drug plans
  • Assisting health care providers in: (1) measuring and reporting quality; (2) producing and using electronic clinical information; (3) redesigning care processes; (4) transforming organizational culture
  • Promotion, adoption and analysis of health information technology (HIT): electronic health records (EHR), computerized physician order entry (CPOE), bar coding, telehealth
  • Health care issues related to rural and underserved populations
  • Developing and implementing management systems to produce and maintain quality measures across all settings
  • Identifying and studying high-performing providers
  • Analysis of best-practice interventions used by external change agents to influence health care providers
  • Health education, health promotion, social marketing and formative research, public relations, market research, media, Web design, and related communications disciplines
  • Diagnostic coding/medical coding assessment and review
  • Quality and safety of care and performance improvement disciplines
  • Epidemiology, statistics, survey research, data analysis, information systems, computer science, and related empirical and analytic disciplines
  • Social and behavioral sciences including human factors disciplines
  • Administrative and clinical aspects of case review, including case management and the use of mediation to resolve complaints
  • Data management and security
  • NCQA HEDISCompliance Audits
  • Validation of Performance Measures
  • Validation of Performance Improvement Projects (PIPs)
  • Monitoring/Evaluating Managed Care Organizations/Pre-paid Inpatient Health Plans (MCOs/PIHPs) Compliance with State and Federal Medicaid Standards, including developing and monitoring Plans of Correction
  • Encounter Data Validation/Omission Studies
  • Focused Clinical Quality of Care Studies
  • Credentialing and Recredentialing of Providers
  • Medical chart review
  • Operational Readiness Reviews
  • Technical Assistance

HSAG offers facilitation and meeting expertise in the following areas:

  • Event planning and coordination related to educational health care conferences and seminars;
  • Organization of community, state and national level partnerships;
  • Online marketing and communications support for events (i.e. Web promotion, opt-in html e-mail messaging, and online registration); and
  • Coordination of national experts as conference speakers and/or panel discussion participants.

HSAG is a nationally recognized leader in health care survey development, research, and analysis. HSAG has extensive experience in the following areas:

  • Selection of appropriate research design
  • Administration of surveys to beneficiaries, patients, and providers
  • Data collection and management
  • Management of survey vendors
  • Selection of appropriate statistical models and their application to data analysis
  • Design of user-friendly reports and automated report generation
  • Presentation of research results to a wide variety of audiences
  • Translating research results into practical quality improvement initiatives
  • CAHPS® Survey Development and Administration

SIN 874-7 Integrated BusinessProgram Support Services

With over 25 years of experience in health care quality improvement activities for state and federal agencies, HSAG is highly skilled in large-scale program and project management.

SCA MATRIX
SCA Eligible Labor Category / SCA Equivalent Code - Title / WD No.
Administrative Assistant / 01312 - Secretary II / 2005-2023-20
Review Coordinator Abstractor LPN / 12072 - Licensed Practical Nurse II / 2005-2023-20
Review Coordinator Abstractor RN / 12311 - Registered Nurse I / 2005-2023-20
RN Team (Project) Leader / 12312 - Registered Nurse II / 2005-2023-20
Senior Administrative Assistant / 01313 - Secretary III / 2005-2023-20
Support Staff / 01112 - General Clerk / 2005-2023-20

The SCA is applicable to this contract and it includes SCA applicable labor categories. The prices for the indicated SCA labor categories are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCA matrix. The prices offered are based on the preponderance of where work is performed and should the Contractor perform in an area with lower SCA rates, resulting in lower wages being paid, the task order prices will be discounted accordingly.

Administrative Assistant

Minimum/General Experience: Three years secretarial experience, preferably supporting senior management staff, with demonstrated ability to handle multiple priorities/tasks, with excellent organizational and communication skills. Requires competence in all phases of administrative support.

Functional Responsibility: Provides administrative support to the Clinician and the Project Director. Performs a variety of complex responsible secretarial and administrative duties requiring a thorough knowledge and understanding of company policies, procedures and precedents.

Minimum Education: High school diploma, post high school secretarial or business program preferred.

Analyst

Minimum/General Experience: Three years experience with SAS, SPSS/SPSSX, and Excel, with health data manipulation/analysis and development/interpretation of data analyses experience.

Functional Responsibility: Conducts accurate and verified descriptive and statistical analysis of patterns of care and outcomes, and prepares reports for dissemination and presentations. Conducts literature searches/reviews, assists in designing statistical analysis plans, and defining case selection criteria and variable parameters.

Minimum Education: Bachelor’s degree in statistics, mathematics, epidemiology, or other related business field.

Associate Health Outcomes Researcher

Minimum/General Experience: At a minimum, two years experience in producing scientific papers, reports, presentation materials, and manuscripts; designing analytical plans; analyzing data sets and reporting results. Knowledge of statistics, database management and computer programming (i.e. SAS). Excellent verbal/written communication skills.

Functional Responsibility: Conducts literature searches/reviews, and accurate and verified statistical analysis of data. Assists in the preparation of research reports, conference presentations, and scientific manuscripts for dissemination and publication. Assists in the design of study protocols and statistical analysis plans, and the development of research hypotheses. Provides support for the Health Outcomes Researcher.

Minimum Education: MS or MA in public health or a related social science with strong emphasis on research.

Clinical Quality Specialist

Minimum/General Experience: Three years health care and quality management experience in ambulatory, acute care, home health and/or skilled nursing facility settings. Must possess a general understanding of the changing health care market place. Ability to explain the fundamentals of the Continuous Quality Improvement (CQI) process and assist collaborators to implement CQI in their workplaces. Ability to facilitate collaborative relationships through non-verbal as well as verbal communication skills. Must have the ability to identify root causes of problems and formulate alternative approaches to solving specific problems.

Functional Responsibility: Serves as a member of the Project Team responsible for coordinating and implementing quality improvement (QI) activities with collaborators for specified projects involving quality improvement, special studies program integrity, and mandatory services. Responsible for maintaining currency of databases related to assigned projects. Responsible for evaluating efficiency and effectiveness, and recommending improvements for all work activities, which fall within the team responsibilities. Interacts with the project specific QIOSC when necessary. Serves as a member of Core Teams.

Minimum Education: RN, with Arizona license, or HealthCare Professional with a Bachelor's degree in appropriate science or related discipline, CPHQ or equivalent combination of education and experience preferred.

CLINICAL Researcher

Minimum/General Experience: Five years experience in a clinical setting, board certified/eligible in allopathic or osteopathic specialty, with three years quality improvement and health services research experience. Knowledge of statistical, analytical and epidemiological methodologies as well as quality improvement and health services research principles. Extensive public speaking experience required.

Functional Responsibility: Provides medical, epidemiological and statistical expertise to the development and conduct of the organization’s projects and studies. Works collaboratively with the program staff in developing evidence-based, data driven approaches to projects and other related activities. Assists in the development of coalitions/collaboratives to promote improvement in health care quality.

Minimum Education: MD with Master’s degree in Public Health (MPH), Public Administration (MPA), statistics, or Doctor of Osteopathy (OD).

Clinician

Minimum/General Experience: Ten years experience in a clinical setting, including three years senior management experience, i.e., at Medical Director level, and three years utilization review and/or quality improvement experience. Extensive public speaking experience required. Knowledge of healthcare leadership systems also required.

Functional Responsibility: Oversees activities of all HSAG healthcare program physician advisors to ensure high performance work, including recruiting, training, supervising, and monitoring the work performed by the physician reviewers. Provides guidance to staff on performance measure criteria interpretation and/or other professional and medical issues. Represents HSAG at seminars, professional meetings, and healthcare program meetings.

Minimum Education: Licensed, board certified MD or OD, in appropriate specialty.

contract liaison

Minimum/General Experience: Five years experience in business and health care field, with three years of QIO, EQRO or senior management experience in administration including contract management/oversight. Requires extensive knowledge of quality assurance (QA) and quality improvement (QI), project accounting, contract management, project planning/management, budgeting/financial management, communications, public relations, and health care industry trends and operations.

Functional Responsibility: Directs all contract activities so that all contract deliverables and tasks are carried out accurately, successfully and timely, and within budget. Acts as liaison and primary contact between agency staff and project staff. Provides oversight to project managers and staff. Assists senior management with strategic, business and action planning for current operations and future business endeavors.

Minimum Education: Master’s degree in Health Administration, Business Administration, Health Education, Public Administration or adult education, along with nursing or allied health credentials.

Health Outcomes Researcher

Minimum/General Experience: Three years experience in producing scientific papers, reports, and manuscripts. Three years experience in designing analytical plans, analyzing complex data sets and reporting results, statistics, database management and computer programming (i.e. SAS). Experience in delivering presentations at scientific conferences. Outstanding verbal/written communication skills.

Functional Responsibility: Conducts literature searches/reviews, and accurate and verified statistical analysis of data. Prepares research reports, conference presentations, and scientific manuscripts for dissemination and publication. Designs study protocols and statistical analysis plans, and develops research hypotheses. Modifies and interprets primary analyses when necessary. Develops and conducts exploratory analyses.

Minimum Education: Master’s degree in public health, research, social science, or other related field, with strong emphasis on research (PhD preferred).

Healthcare Analyst I

Minimum/General Experience: One to three years experience with statistical software, with health outcomes data manipulation/analysis and development/interpretation of data analyses experience.

Functional Responsibility: Conducts accurate and verified descriptive and statistical analysis of patterns of care and outcomes, and prepares reports for dissemination and presentations. Conducts literature searches/reviews, assists in designing statistical analysis plans, and defining case selection criteria and variable parameters.

Minimum Education: Bachelor’s degree in statistics, mathematics, epidemiology, or other related field.

Healthcare Analyst II

Minimum/General Experience: Three to five years experience specific to healthcare research, analysis, interpretation, and reporting of health outcomes and healthcare quality improvement data. Ability to communicate complex data-related issues into easily understood terms.

Functional Responsibility: Responsible for supporting the technical assistance hotline and ad hoc requests, in addition to the coordination of data deliverables. Conducts accurate and verified descriptive and statistical analysis of patterns of care and outcomes, and prepares reports for dissemination and presentations.

Minimum Education: Bachelor’s degree in health economics, epidemiology, public health, statistics, related social science, or other related discipline.

HEALTHCARE ANALYST III

Minimum/General Experience:Five to seven years experience specific to healthcare research, and utilization of databases, analytic knowledge, basic statistics and technical writing skills. Ability to communicate data related issues into easily understood terms. High skill set of a programming language (i.e. SAS).

Functional Responsibility: Contributes to the interpretation, and reporting of health outcomes and healthcare quality improvement data Conducts analysis, database management, and develops and designs reports and demonstrates a high level of report writing skills. Assists in the coordination of data deliverables. As needed, support the technical assistance hotline, and ad hoc requests. May provide mentoring to analysts.

Minimum Education: Bachelor’s degree in health economics, epidemiology, public health, statistics, related social science, or other related discipline.

Medical Director

Minimum/General Experience: Minimum of five years supervisory and managerial experience. Professional administrative and fiscal management experience. Utilization and quality assurance activities experience preferred, and be oriented to the principles and procedures of utilization review, URAC standards, and peer review. Working knowledge of federal, state, and private health related activities. Excellent written and oral communication and interpersonal skills. Ability to effectively interact with all professional parties with whom the employee comes in contact. Ability to work and communicate via telecommuting/virtual office concept, which position may necessitate. Ability to read handwritten medical records and review sheets. Ability to make oral presentations to groups of health care professionals.

Functional Responsibility: Provides the principal leadership to the organization on all medical aspects relating to the peer review process, utilization review activities and other company activities requiring clinical leadership and consultation.

Minimum Education: Physician who has a current, non-restricted license to practice medicine by the Board of Medical Examiners of the State of Arizona.

Physician

Minimum/General Experience: Five years experience in a clinical setting, board certified/eligible in allopathic or osteopathic specialty, with three years quality improvement and health services research experience. Knowledge of public and private health care financing mechanisms and delivery systems, healthcare leadership systems and organizational assessments also required. Extensive public speaking experience required.

Functional Responsibility: Provides clinical oversight of all HSAG cooperative/continuous improvement and business process improvement projects conducted under large-scale healthcare contracts. Maintains ongoing contact with physician opinion leaders at institutions to follow the progress of improvement efforts. Assists in the development of coalitions/collaboratives to promote improvement in health care quality.

Minimum Education: MD with Master’s degree in Public Health (MPH), Public Administration (MPA), or Doctor of Osteopathy (OD).

Production Staff

Minimum/General Experience: Three years of related experience working as a technical writer to produce and edit reports, or other documents related to the medical field. Must be able to present reports in a strong, clear and positive manner, with good command of the English language, and knowledge of computer graphics, desktop publishing, and document production techniques.

Functional Responsibility: Prepares narrative of business process improvement/cooperative project documents, final reports of projects, and articles about improvement projects. Develop, write and edit materials for reports, briefs, proposals, instruction books, and related technical and administrative publications concerned with work methods and procedures.

Minimum Education: Bachelor’s degree in English, journalism, technical writing or a health related field.

proGRAM Director

Minimum/General Experience: Ten years experience in business and health care field, with eight years of QIO or EQRO experience or senior management experience in health care administration, including management of a $1 million + budget. Requires extensive knowledge of utilization review, quality assurance (QA) and quality improvement (QI), public relations, project planning/management, budgeting/financial management, project accounting, contract management, communications, and adult education.

Functional Responsibility: Oversees the strategic planning, design, implementation and execution of a program that includes several projects. Provides guidance and assistance to project managers and staff on projects. Provides oversight and administrative liaison to all departments and programs. Develops and maintains administrative and regulatory compliance systems and optimal resource allocation criteria. Develops, monitors and manages approximately a $1 to $3 million annual budget. Assists senior management with strategic, business/financial and action planning for current operations and future business endeavors.

Minimum Education: Master’s degree in Health Administration, Business Administration, Health Education, or Public Administration.

ProJect Director