Role profile for volunteers

Site: / Pembridge Hospice
Placement: / Reception Volunteer
Report to: / Pembridge Admin/ Nurse Coordinator
Responsible to: / Volunteer Manager
Dress Code: / Smart (Bare below the elbow in clinical areas)
Hours / At least 3 hours a session.
(preferably evening and weekends)
Department Training Volunteer will receive: / Statutory and Mandatory Training provided by CLCH
Purpose/ Summary of Role: / To be the first port of call for all visitors, answer the door and phone, take messages and carry out basic administrative task.
General Tasks of Volunteer: / To work alongside members of the Inpatient staff to create a safe and welcoming environment.
Reception Service:
  • To provide an organised and friendly reception service to the inpatient unit
  • Welcome visitors and patientsas they come in the Inpatient unit
  • Ensure visitors are buzzed into the buildingand sign in.
Telephone Service:
  • To provide a professional telephone answering and message taking system and to ensure messages are taken to relevant staff in a timely manner
  • Phone calls for patient - ensure that nurse looking after the patient is informed of the call; patient has agreed to accept the call or take messages.
  • Phone calls for staff – ensure that the staff is aware of the call or take message if busy.
  • Calls from community patients – ensure that the nurse coordinator is informed immediately.
Admin Support:
  • Provide general administration support such as photocopying and filing,
General:
  • Maintain the highest standards of personal and professional integrity in line with The Trust’s code of conduct.
  • To practically implement Equal Opportunities in your daily work, ensuring that patients and their families’ diversity and cultural needs are respected, and discrimination or harassment is challenged.
  • To report any concerns or risks to the Ward Manager or the Volunteer Manager.
  • To follow all policies and procedures in relation to your role.
  • Carry out other duties as may be reasonably required from time to time.

Skills and Qualifications: /
  • To be friendly and approachable
  • To be organised and systematic
  • Ability to communicate clearly, both orally and in writing
  • To be able to work as part of a team
  • Able to recognise own limits and boundaries in the role
  • Ability to keep calm under pressure
  • Ability to work on own initiative and without close supervision
  • Understanding issue regarding confidentiality

Any additional training needed by volunteer: / Willingness to undertake training as reasonably requested
Signed by Placement Lead: