Luana Magalhaes
12216 Colony Avenue, Palm Beach Gardens, FL 33410 § 561-932-6474 (C) §
Profile
High energy, dedicated, hard working Customer Service / Sales Professional with more than 5 years of varied experience in hotels, a restaurant, a law office, and a retail store. Highly reliable self-starter; can be counted on to provide the best and most cordial customer service and sales assistance. Work well in busy office environments handling a wide variety of tasks. Excellent people and phone skills. Tri-lingual: English, Spanish, Portuguese. AA in Business.
Computer Skills: MS Word, Excel, PowerPoint as well as Quickbooks and 20/20. Type (average 60 wpm.)
Professional Experience
Best Servicers of America, West Palm Beach, FL 1/2013 – Present
Customer Service Operator
Took calls from appliance users, identified problems, scheduled technicians to go out and service/repair items. Would also verify warranty information and get work approval from LG, Best Buy, or other appliance companies.
Zoagram Law Office, Stuart, FL 4/2011 – 12/2012
Receptionist / Secretary
Performed a full range of office management work including greeting guests and clients, typing correspondence, answering phones, maintaining calendars, translating, and other duties as required.
Homewoods Suites, Jupiter, FL 10/2010 - 4/2012
Front Desk Agent
Welcomed guests and checked them in and out. Made reservations and directed in house and outside calls. Processed credit card payments. Resolved customer concerns. Acted as Shift Leader when working 3-11 pm shifts after departure of management. Trained new Front Desk Agents. Also translated for Portuguese and Spanish guests when required, including making reservations for guests from Latin America or Portugal.
§ Consistently received excellent evaluations for performance.
§ Won Best in Customer Service/Front Desk Award (a Marriott vacation).
Boynton Beach Marble & Granite Inc,, Boynton Beach, FL 9/2009 - 4/2010
Receptionist/Sales
Welcomed customers and advised them on selecting and installing countertops and tile. Acquired measurements, wrote quotes, closed sales, scheduled and coordinated fabrication and installation, and processed payment.
Earlier:
Hostess, Long Horn Steakhouse, West Palm Beach, FL 9/2008 - 7/2009
Front Desk Agent, Springhill Suites, Orlando, FL 1/2008 - 7/2008
Front Desk Agent, Fairfield Inn by Marriott, Orlando, FL 1/2007 - 1/2008
Education
AA degree in Business, Palm Beach State College, Palm Beach Gardens, FL, 2011
Certificates in Music Production / Sound Engineering, Studio 202 Recording School, West Palm Beach, FL, 2012
Graduate, William R. Boone High School, Orlando, FL, 2005