Ho-Chunk, Inc

Ho-Chunk, Inc.

Job Description

Job Title: Store Manager

Reports To: Director of Retail Operations

Location: Pony Express/Heritage Foods/Heritage Foodtown

Status: Exempt

EEOC:

WCC: 8006

SUMMARY

Responsible for overseeing the daily operation of the store and employees. Manages the store in daily paperwork and deposits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·  Manages retail store engaged in selling of gasoline, liquor, cigarettes and groceries.

·  Trains and supervises the training of all new employees (openers or closers), follows up retraining if necessary and all documentation.

·  Implements strategies to improve customer service, drives store sales and increase profitability.

·  Plans and prepares work schedules and assigns employees to specific duties.

·  Receives cash or check or completes credit card charge transactions per operating policy.

·  Formulates pricing policies on merchandise according to requirements for profitability of store operations.

·  Coordinates sales promotions activities and prepares, or directs workers preparing, merchandise displays.

·  Assures the daily bank deposits are deposited in the bank and keeps daily paperwork current.

·  Coaches and mentors under-performing staff to improve their skills.

·  Supervises employees engaged in sales work, taking inventory, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions.

·  Will perform duties of subordinates, as needed.

·  Orders merchandise or prepares requisition to replenish merchandise on hand.

·  Ensures compliance of employees with established security, sales, and record keeping procedures and practices.

·  Answer customer’s complaints or inquires and ensures excellent customer service.

·  May lock and secure store as needed.

·  Maintains a clean store and surrounding grounds.

·  Conducts interviews with applicants interested in open positions.

·  May be transferred one or more times to different store locations and you will be expected to adapt to these new environments quickly and easily.

·  Performs all other job related duties as assigned.

SKILLS AND QUALIFICATIONS

·  Professional attitude and leadership skills

·  Maintains a valid Driver’s License and be insurable under company insurance provider/program

·  Ability to stand for long periods of time, must be able to lift up to 50 pounds of force occasionally

·  Excellent organizational, interpersonal, and communications skills and ability to deal effectively with a variety of people and situations

·  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

·  Must be 18 years of age

EDUCATION AND EXPERIENCE

Bachelor’s degree (BA/BS) from a four-year college or university with a major in the Business Management field and two (2) years related experience; or eight (8) years of related experience and/or training; or equivalent combination of education and experience.

NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

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Employee Signature Date

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Supervisor Signature Date