QUEST ASSET MANAGEMENT, INC. – PERFORMANCE EVALUATION

Job Title - ASSISTANT PROPERTY MANAGER

Name: ______Property: ______

SS # ______Purpose of Review

Evaluation Period (fill in dates) Annual Transfer/Job Change

From: ____________ New Hire Disciplinary Action

To: ______Promotion Other______

Final approval by:

Signature: ______

Company Values

1______ / Represents Quest Asset Management, Inc. in a principled, ethical and honest manner. Inspires pride in the company.
2______ / Treats customer requirements as the top priority, not an “annoyance”. Demonstrates respect for all customers, both internal and external.
3______ / Takes pride in appearance and quality of the community.
4______ / Takes personal responsibility for protecting shareholder profitability. Avoids waste and abuse of company assets. Seeks ways to eliminate unnecessary expenditures.

Attitude/Approach to Work

5______ / Exhibits a positive, enthusiastic attitude. Enjoys the job.
6______ / Behaves professionally, appropriate for the workplace. Demonstrates good judgment.
7______ / Dependable. Good attendance. Punctual and timely.
8______ / Well-groomed and professional appearance.
9______ / Self motivated; takes initiative to effectively use spare time. Operates independently; follows through without unnecessary supervision.
10_____ / Works hard, strives to do her/his best. Desires to learn and improve.

Relationship Skills

11_____ / Maintains good relations with customers, co-workers, vendors and supervisors.
12_____ / Treats others as she/he would wish to be treated, with dignity and respect.
13_____ / Thinks of co-workers as teammates. Respects importance of people in other disciplines/departments. Values others opinions.

Manageability

14_____ / Team player; lends a hand to do whatever is needed. Flexibility; willing to adapt to change.
15_____ / Accepts responsibility and accountability for own actions. Accepts constructive criticism and direction.
16_____ / Versatility; ability to perform a variety of different roles, as needed.
17_____ / Complies with the spirit and letter of all policies and supervisor requests.

Intangible Traits

18_____ / Creative, imaginative, resourceful in problem solving. Learns quickly.
19_____ / Manages time well. Prioritizes and organizes effectively.
20_____ / Accurate. Attention to detail. Does it right the first time.
21_____ / Knows limits. Requests help when needed.
Job Specific Performance
22_____ / Maintains Rent Roll System; advances date properly without being reminded to do so; enters pending activity; move-ins, move-outs, renewals, traffic, NSF checks, notices to vacate timely and accurately.
23_____ / Maintains accurate resident account and escrow deposit ledgers.
24_____ / Maintains accurate property files and records.
25_____ / Posts rent, application fees, deposits and miscellaneous income accurately and on a daily basis.
26_____ / Consistently completes all LIHTC paperwork timely and accurately for renewals and reviews M/I files.
27_____ / Timely collects delinquent account balances and updates the status on delinquency report (2.5.2).
28 ____ / Posts 3 or 5 day notices, files evictions and follows bad debt collection procedures.
29_____ / Shows apartments to prospective residents and processes applications for residency; follows up with prospective residents timely.
30_____ / Prepares Autobill; Close Out; Monday Morning Report; and any other required reports during the week or month, timely and accurately.
31_____ / Promptly and politely responds to Resident inquiries, complaints, concerns and services. Timely updates resident complaint log and communicates problems to the Property Manager.
32_____ / Assists Property Manager in preparing variance reports, shows strong and accurate research and reporting abilities.
33_____ / Completes dispositions on a weekly basis.
34_____ / Pursues renewals per Company renewal policy.
35_____ / Completes pre-move out inspections and move-in walk throughs; follows policy and makes accurate notations as to status of apartment.
36_____ / Timely schedules maintenance work and contractors.
37_____ / Makes daily inspection of models, market ready units and tour routes; inspects buildings, grounds and amenities; makes report to Property Manager.
38_____ / Assists in the preparation of the budget; makes recommendations for market rent adjustments, physical repairs, replacements or property improvements to Property Manager.
39_____ / Displays willingness and motivation to continue education in field.
40_____ / Displays exceptional verbal and written communication skills.
41_____ / Displays a high degree of confidentiality when dealing with sensitive issues.
42_____ / Performs any other additional duties assigned by Supervisor or Regional Manager without complaint; follows instructions accurately and timely.
43_____
44_____
45_____
46_____

Goals

Progress in achieving goals set during last review. New Goals

Signatures

This review is based on my best judgment of this employee’s I have reviewed this evaluation.

job performance.

____________

Supervisor Signature Date Employee Signature Date