Role: Scheme Manager
Location of EmploymentHoly Cross Gardens Rock Road, Killarney, Co. Kerry.
(Post holder will be required to cover other schemes within the South West Region)
Reporting toOlder Person Housing Manager
Salary€24,195 - €32,512per annum pro rata
(Please note maximum point for recruitment is€28,732) pro rata
Pro rata salary equates to:€14,517 – €19,507 (Please note maximum point
for recruitment is €17,239)
ContractPermanent
Probation6 months
Hours28Hours per week (Monday to Friday)
Leave22 days (+ 3 discretionary days at Christmas
Period) pro rata
Clúid Housing (Clúid) is a not-for-profit organisation with a vision of a society where everyone has a great place to live. Clúid achieves this through its mission of providing quality housing and services which enable residents to create homes and thriving communities. Clúid has 125 staff to ensure that it has the capacity to meet this mission. To date Clúid has provided 5,131 properties to low income families and single people in housing need all over Ireland.
Based in our Sheltered Housing scheme for older people in Holy Cross Gardens and Oakwood you will ensure the smooth running of the office and scheme. Your responsibilities will include administrative tasks, dealing with residents’ enquiries, dealing with emergencies, supporting resident involvement and monitoring of repairs and contractors. You will have regular daily contact with our sheltered housing residents ensuring their needs are met and providing them with a safe well maintained environment.
The successful candidate will possess excellent inter-personal, communication, organisational, and problem solving skills and a working knowledge of the social welfare system. Previous experience of working with older people and knowledge of social housing is an advantage
Role: Scheme ManagerRole Overview: To provide and lead a consistent, through sheltered housing service to the current residents. To improve and develop the current services, provide a more face to face supportive role to customers.
To measure, review and meet the on-going, possibly changing needs and demands of the customers in Holy Cross Gardens and Oakwood.
Reporting to: Older Person Housing Manager
Key responsibilities
Providing a well-managed scheme and service
To deliver housing related support in accordance with Cluid’s Sheltered Housing Manual and other related policies
To measure, review and meet the on-going, possibly changing needs and demands of the customers in the scheme and contribute and implement change as it occurs
Understand the use of site systems and equipment, carry out appropriate checks and tests and monitor the activities of maintenance contractors
Maintain Health and Safety requirements in accordance with Health & Safety policies and the site specific risk assessment. Carry out fire alarm, emergency lighting, alarm system checks and other checks / drills to the required timescales
To work with the Housing Officer to manage the schemes effectively and supervise the activities of ancillary staff / placements or external contractors operating on the estate
To maintain accurate and up to date files on tenants and all aspects of the housing management service including logbook of incident/issues within a scheme
To ensure that communal repairs are carried out quickly and effectively
Ensure that all new residents are welcome and understand how all the services operate
To ensure the obligations of the Association and the residents as detailed in the Tenancy Agreement are adhered to and to take appropriate action where necessary
To provide access for outside service organisations that contribute to the health and well-being of residents on the scheme
Ensure that the Gardaí are aware of any criminal activity as soon as practicable and to maintain close contact with the local community Garda, the health authority et cetera
Providing support
To maintain regular face-to-face contact with tenants, identify individual needs and be aware of changes in their circumstances including medical, social or financial
To ensure elderly or vulnerable residents are maintaining their dwellings and to ensure close contact with immediate relatives.
Complete, monitor and update residents and service user Support Plans
Provide residents and service users with practical support to ensure they are maximising all welfare entitlements and services
To operate medical alarm system and liaise with monitoring company as necessary and ensure that all residents are familiar with the use of medical alarm system and door entry systems
To deal with emergencies and obtain appropriate assistance immediately where required
Provide advice on benefits, equipment and budgeting, advocacy and liaison to all residents, to include liaison with relatives
Work with external agencies and other bodies to ensure that residents and service users receive the care and support services and advice they require
To advise on Aids and Adaptations and the availability of Disable Persons Grant/Local Authority funding
To work in partnership with external care and support providers and establish sound working relationships to facilitate the wellbeing of residents and service users
To provide support to residents in handling repairs / technical problems
Ensure that a high quality service is provide at all times
Help with correspondence, including rent assessments, etc.
To ensure residents have access to information and to advice-giving agencies
Providing Leisure and Social Activities
To support, encourage and assist residents in maintaining independence
Work with residents to provide regular and varied social activities on the scheme and ensure that all are enabled to take part
To use residents skills for the benefit of the entire community
Encourage integration of residents, the scheme and its facilities in the wider community
Manage meeting places such as lounge or other facility
The organise and facilitate residents committee / consultation
General
To maintain confidentiality at all times
Participate and attend regular line management supervision, internal and external meetings and training as required
Any other duties which are commensurate with your role
Key competencies required in the role
Commitment
Customer Care
Communicating and Influencing
Flexible and Effective
Innovation & Change
Leadership
Team Work
Person Specification
Key Skills / Essential / DesirableCandidates will be shortlisted on the basis of illustrating in their application that they fulfil the following criteria. Examples that demonstrate the ability to fulfil the criteria should be included as well as the above competencies.
Education/ Qualifications: / Essential / Desirable
- Educated to Junior Cert (or relevant Social Care Qualification)
- Driving licence and use of car
- Willingness to undertake training
Knowledge/skills:
- Inter-personal skills
- Good communication skills
- Basic IT skills
- Organisation and work planning skills
- Knowledge of welfare benefits
Experience:
- 2 years’ experience of working in a customer focussed environment
- Understanding of the needs of older people
- Experience of working with a wide range of people who are: vulnerable, homeless, elderly, low income households
- Financial appreciation and budget management skills
- Previous experience of a similar role
- Proven examples of resolving difficult situations
Other Requirements
- Satisfactory Gardaí vetting clearance
Clúid’s Values are:
Professionalism:Clúid drives up standards through a commitment to high-quality services, continuous improvement and investment in its people.Innovation: Clúid works at the forefront of the sector, focusing on solutions and innovating in a constantly changing Ireland.
Respect: Clúid’s work is underpinned by a mutual respect and trust between customers, staff and managers. Clúid listens to and learns from its customers and staff and recognises those staff who go the extra mile.
Collaboration: Clúid values partnerships in achieving the best outcomes. Clúid is open, co-operative and easy to do business with.
Sustainability: Clúid ensures that all its activity is socially, financially and environmentally sustainable.
Our vision for service delivery at Clúid is that residents are able to say:
That I have a comfortable home and Clúid help me if I have a problemI am treated fairly & equitably
I have choice
I am dealt with quickly & correctly