ST LEGER HOMES OF DONCASTER LTD
DIRECTORATE OF HOUSING SERVICES
JOB DESCRIPTION
JOB TITLE: Access to Homes Systems AdministratorGRADE: 4
DIRECTORATE: Housing Services
SERVICE AREA: Access to Homes
REPORTING TO:Senior Home Choice Support Manager
RESPONSIBLE FOR: This post has no direct reports
MAIN CONTACTS:Abritas, DMBC’s Accessible Housing Co-ordinator, Doncaster HomeChoice, Housing Options, Adult and Communities Social Care team, Children and Families team, Elected Members, Empty Property Team, Estate Management, Safeguarding and Partnership Manager, PCT, the Financial Inclusion Team
1.JOB PURPOSE
To work as part of a team to be responsible for the development of a Choice Based Letting (CBL) Scheme and the Access to Homes Team. The post holder will maintain and develop all aspects of the AbritasIT system and any other systems to meet the needs of the service.The Post holder will also offer support to the Access to Homes service.
2. KEY DUTIES AND RESPONSIBILITIES
2.1 Service Responsibilities
To be responsible for the maintenance of Abritas in all aspects of its functionality
To be responsible for the maintenance of all systems within the service.
To be responsible for upgrades to the systems including the development of the specification, costing and testing.
To maintain effective relationships with the Service Providers.
To be responsible for the maintenance of Doncaster HomeChoice website.
To assist the management team in the development of the service, including but not exhaustive to providing training to new staff and existing staff in all aspects of the service.
To provide reports as and when required to Senior Management Team, Performance Team, Partners and stakeholders.
To provide weekly/ monthly reports whichare used as aperformance management tool for the team, to review these regularly with the Senior Home Choice Support Manager to ensure they reports are relevant.
To assist in the development of partnership working with and provide advice to partners and stakeholders that leads to the improved, successful and effective letting of homes.
To work with Senior Home Choice Support Managerover the development, distribution and review of a comprehensive range of literature for customers, procedures and policies.
To assist in the collation of information for enquiries from elected members, and MP’s and appeals made by and on behalf of applicants.
To support Access to Homes management team where needed.
2.2 General
- To ensure that any sensitive personal data is stored, handled and destroyed securely and in accordance with the company’s Data Protection and Document Retention Policies and to follow best practice principles.
- To work in a safe manner taking account of own and other people’s health, safety and wellbeing and acting in accordance with the company’s health and safety policy and procedures. To undertake recommended health and safety training as required and to raise any safety concerns with the team leader.
- To work in a manner that reflects the company’s values Fairness, Excellence, Empowerment and Local. This includes:
-Taking account of the needs of colleagues and service users.
-Treating others with dignity and respect.
-Reflecting fairness and equality in all aspects of the role.
Excellence
-Providinghigh standards of customer care and quality.
-Suggesting efficiency savings and service improvements to the team leader.
-Promoting, building and maintaining effective working relationships with colleagues, partners and service users.
-Working flexibly to meet service needs.
Empowerment
-Taking part in the annual appraisal process, identifying training needs relevant to the job and participating in any training and development as required.
-Taking pride in own work and the work of the team.
-Maintaining high levels of personal motivation, attendance and conduct.
Local
-Adopting appropriate working practices in respect of supporting people, community safety and adult and children’s safeguarding. This includes reporting any concerns to a team leader.
-Acting as an ambassador for St Leger Homes and for Doncaster.
The post holder’s duties must be carried out in accordance with policies and procedures of
St. Leger Homes of Doncaster Ltd including, but not limited to the Employee Code of Conduct, Equality and Diversity Policy, Information Security Policies, Financial Regulations and Standing Orders and the Health and Safety at Work Act 1974 and other subsequent health and safety legislation. These duties should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities for the Company, commensurate with the grading of the post.
Person SpecificationPost Title / Systems Support Officer / Post No
Requirements / Essential / Assessment Method
(Specify Application, Interview, Presentation, Assessment Centre) / Desirable / Assessment Method
(Specify Application, Interview, Presentation, Assessment Centre)
Education and Qualifications / Application, Certificates / Application, Certificate
Knowledge / An understanding of the principles of a Choice Based Lettings service / Application and Interview / Knowledge of Abritas software as a solution for housing / Application and Interview
Knowledge of Equality and Diversity requirements in respect of customers / Application and Interview.
Knowledge of housing law, policies and practices / Application and Interview
Knowledge of homelessness legislation / Application and Interview
Ability to develop service to the customer through new initiatives / Interview
Knowledge of IT Software packages / Application and Interview
An understanding of what makes excellent customer care / Application and Interview
Relevant Experience
/ Experience of implementing and enhancement of IT systems / Application and Interview
Experience of managing websites / Application and/or Interview / Experience of project management / Application/Interview
Practical experience of using IT as an analytical and management tool / Application and/or Assessment / Experience of using Abritas software as a solution for housing / Application/Interview
Experience of handling confidential and sensitive information in line with the Data Protection Act / Application and Interview / Application/Interview
Experience of delivering to set targets and deadlines / Application and Interview / Application/Interview
Experience of providing excellent customer service / Interview. / Application/Interview
Ability to write letters / Application/Interview
Experience of working within an IT environment / Application/Interview
Skills and Competencies / Able to gather, collate and analyse statistical information and prepare and present reports / Application and/or Assessment / Application/Interview
Excellent keyboard skills and high attention to detail ensuring accurate documents are produced / Application and/or Assessment
Professional and confident with excellent interpersonal communication skills both face to face and over the telephone demonstrating high levels of customer care / Interview
Able to manage conflicting priorities effectively to ensure targets are delivered / Application and/or Assessment
Excellent IT skills and extensive experience of using word processing, spreadsheets, packages and bespoke IT systems / Application/Interview
Application/Interview
Application/interview
Application/Interview
Application/Interview
Application/Interview
Application/Interview
Application/Interview
Application/Interview
Application/Interview
Attitudes and Behaviours / Provides the highest standard of customer service / Interview
Values and respects all staff, customers and partners. / Interview
Delivers value for money through effective use of resources. / Interview
Takes ownership and responsibility for own work. / Interview
Willing to go the extra mile for our customers / Interview
Working Demands / This is mainly an office based role and will included extended periods of time sat at a computer / Application, Interview, Pre-employment medical questionnaire
Working Arrangements / There is a requirement for the post holder to: (delete any elements which are not applicable to the job)
- Regularly travel to other sites within the Borough to provide support or attend meetings.
Application, Interview
Must be willing and able to work flexibly in the interests of the service. / Application, Interview
All offers of employment are conditional upon the following pre-employment checks being satisfied. Pre-employment checks are carried out once a conditional offer of employment is made and do not form part of the selection process.
Pre-employment checks / Method of verification- Must be physically able to attend work regularly and carry out the duties of the job as set out in the job description including driving, travelling to various locations within the Borough, manual handling and work at height. For some post holders, working outside of normal hours may be a regular feature of the job. Reasonable adjustments will be made for disabled candidates.
- Must have the right to work in the UK.
- Safer-recruitment
Pre-employment document checks
References
Candidates must provide the information required to complete the pre-employment checks within a reasonable time. If the candidate does not do this or if the information provided is not satisfactory to St. Leger Homes of Doncaster Ltd the conditional offer of employment is withdrawn.
Specification completed by:
Designation:
Date: