Job Description

Post title / Compliance Manager
Post number
Grade / Band 11

Overall Objectives of the Post:

  • To develop and implement the company’s strategic direction in relation to the provision of our corporate compliance function to ensure that the Company is compliant with legislation and best practice in relation to Asbestos, Electrical Safety, Fire Safety, Gas Safety, Environmental standards, Legionella and Lifts. Ensuring STH complies with all statutory regulations, Approved Codes of Practice (ACOP), official guidance standards and best practice.
  • The post holder will work with the relevant managers and all stakeholders to ensure that a robust performance management system is implemented to ensure effective compliance is achieved.
  • You will work to defined compliance frameworks. You will assist the business identify, assess and govern landlord compliance risk.
  • You will provide a Compliance function to provide assurance as to the implementation of policies and procedures
  • Ensure compliance with South Tyneside Home’s Health and Safety policies and procedures and all relevantcurrent legislation and regulations.
  • Lead in a positive, efficient and effective manner to team and service initiatives.

Principle Duties and Responsibilities

1.Developing, implementing and managing a Company-wide compliance framework ensuring it is in line with best practice, regulatory and legislative requirements.

2.Responsible for directing the Compliance Group and Compliance Surveyor to ensure that effective compliance is implemented across the Company, identifying any gaps and advising on group policies, strategies and procedures and implementing action plans to fill any gaps.

3.Ensuring that procedures and working practices are reviewed so that STH has a robust compliance framework that effectively manages risks associated with compliance.

4.Leading current trends in compliance best practice and legislation and providing necessary information and advice to staff, contractors and stakeholders on ensuring that compliance is effectively managed to current standards and taking action dependent on the nature of the failure to meet a specific standard.

5.Liaising with the Health and Safety Team and Compliance Group as appropriate to consult on the development of STH policies and to investigate any requests for information required from STH SMT.

6.Developing a programme of compliance audits, utilising both internal teams and external auditors and preparing complex reports to ensure all compliance performance targets are being met and recommending any actions required.

7.Managing the compliance related risks within the Company’s strategic risk register and also preparing and monitoring the compliance risk register

8.Liaising with Asset Management Team to ensure that compliance activities are appropriately prioritised and funded ensuring that value for money is achieved in all circumstances through the monitoring and control of expenditure and the early identification of any financial irregularity.

9.To keep up to date with policy and procedures, current legislation and technological advances and follow ISO procedures.

10.Effectively manage budgets and costs of all projects.

11.Participate in resident involvement meetings as required.

12.When required attend any incidents and deal with customers. Ensuring all incidents are recorded and a complete investigation is undertaken.

13.Ensure that South Tyneside Homes customer service standards are maintained and that all work carried is completed to a high standard.

14.Respond to complaints and enquiries from customers and members in accordance with the South Tyneside Homes complaints procedure.

15.To provide professional and technical advice where necessary, ensuring compliance with all legislation and in line with associated governing bodies.

16.To take individual responsibility for all Health and Safety requirements of operating the service and ensure Health and Safety regulations are fully complied with including CDM regulations on all projects and work streams.

Corporate

  • Provide motivational leadership and support to line managers and their teams, ensuring clarity of direction, effective communication and development of personal potential.
  • Ensure the effective management, recruitment, deployment, training and appraisals of all staff within the service.
  • Ensure a positive performance related culture within the teams delivering the highest standards of customer care, with priorities and targets understood by all staff.
  • Ensure that you and your team promote equality and value the diversity of colleagues, customers and partners, both in the delivery of services and in the workplace.
  • Be responsible for communicating with colleagues both within the directorate and the organisation to aid consistency and the sharing of good practice.
  • As a member of the Management Team participate and contribute to the delivery of all corporate and services objectives.
  • Manage the team to ensure compliance with all relevant legislation, guidance, policies and procedures.
  • Proactively support and work with other services within South Tyneside Homes and in partnership with other stakeholders, agencies, individuals and other groups to maximise income and achieve our financial inclusion objectives.
  • Ensure that all risk management and health and safety arrangements operate effectively across the company.
  • Assist with the development of new initiatives and services to ensure that future business opportunities are appropriately considered.
  • Manage the team’s budget, monitoring the expenditure and costs against delivered and realised benefits.
  • All employees have a responsibility to undertake training and development as required. They also have a responsibility to assist, where appropriate and necessary, with the training and development of fellow employees.
  • All employees have a responsibility of care for their own and others health and safety.
  • The above list is not exhaustive and other duties may be attached to the post from time to time. Variation may also occur to the duties and responsibilities without changing the general character of the post.
  • You are expected to have a flexible approach to your working hours which may include attending some out of hours meetings.

Ref:

Date: June 2017

PERSON SPECIFICATION

POST TITLE:ComplianceManager

POST NUMBER:

GRADE:Band 11

ESSENTIAL / DESIRABLE / METHOD OF ASSESSMENT
Educational Attainment /
  • Educated to Degree level or equivalent and
  • Professionally qualified in construction management or a related discipline
  • Ability to demonstrate relevant experience in an operational and/or strategic management role
  • Asbestos P405
  • NEBOSH
  • Legionella P901 or City and Guilds WH001 or WH004 Training
/
  • P406 or 407 Training or equivalent, UKATA Cat B working with asbestos qualification
  • CSCS skill card
/
  • Application Form

Work Experience /
  • Experience of working in a construction environment
  • Strategy & policy development
  • Experience of project management
  • Experience of financial management
  • Experience of performance managing sub-contractors
  • Knowledge of formal building contracts, Building Pathology and Housing
/
  • Application Form
  • Interview

Knowledge/
Skills/
Aptitudes /
  • Demonstrable knowledge and experience of gas safety and compliance works and experience in managing specialist works including Asbestos, Lift Maintenance and Fire, Water and Electrical Safety and accountability for the management of Health & Safety at a senior level
  • Excellent interpersonal skills.
  • Excellent communication skills, both verbal and written.
  • Ability to produce and manage Project Plans for schemes.
  • Ability to manage work projects.
  • Able to plan and meet deadlines
  • Able to use IT effectively
  • Ability to work on your own initiative, prioritise your workload, and meet deadlines
  • A skilled influencer and negotiator able to communicate effectively with external stakeholders, customers, staff and Directors to include report writing and presentations
/
  • Able to use in house systems (PIMMS, TASK, Open Housing and the likes)
/
  • Application Form
  • Interview

Disposition /
  • Self-reliant, well organised.
  • Proactive and innovative
  • Strong customer focus
  • Flexible approach to work
  • Demonstrate a desire to learn and succeed within a service environment
  • Possess good leadership skills.
  • Demonstrate an ability to develop and maintain positive and co-operative working relationships
  • Good understanding of value for money principles
  • Good relevant experience of leading a team with a holistic approach to service delivery; managing change and managing, coaching and developing people
/
  • Interview

Circumstances /
  • Full UK current driving licence
  • Willingness to work outside normal office hours.
/
  • Application
  • Interview

Reference:

Date:June 2017