June 2016
Dear Applicant,
Fundraising Assistant (Individual Giving)
Thank you very much for your enquiry about the above post.
Please find attached a recruitment pack. The application form and recruitment analysis form are available at http://www.stonewall.org.uk/about-us/join-our-team where you can also find the closing date and intended interview date.
Please email your application to Alternatively you can post it to Recruitment, Stonewall, 13th floor, Tower Building, York Road, London SE1 7NX. Please mark it ‘Strictly Private’.
Thank you for your interest in Stonewall. We look forward to receiving your completed application.
Yours sincerely,
Cathryn Wright
Managing Director
Stonewall Background Information
Stonewall was founded in 1989 by people whose aim was to create a highly professional lobbying organisation to put the case for equality on the mainstream political agenda. The organisation has become widely recognised for its work in transforming the legislative landscape for Britain’s 3.7m lesbian, gay and bisexual people including securing equal marriage in 2013. Our strategy is now to work to ensure equality in every part of the lived experience of LGBT people at home, at school and at work.
We work with a comprehensive range of stakeholders and are one of the most effective campaigning charities in Great Britain. Stonewall is at a crucial stage. The challenges that we face are complex as we attempt to ensure that every single lesbian, gay, bisexual and trans person achieves full equality. We have an ambition to reach further into our communities, sharing our knowledge, interventions and campaigns with the widest possible audience. We no longer have to just convince politicians; we have to convince the owner of the small business, the dad who doesn’t want a gay son, the priest who doesn’t know he has lesbian parishioners.
The Fundraising team
Stonewall relies on voluntary income – donations from individuals and organisations. We only receive a limited amount of specific funding from the government to support, for example, our work in schools.
Our fundraising income has more than doubled over the last five years and continues to grow year on year. Individual Giving oversees:
· the recruitment and stewardship of our one-off and regular donors;
· producing and selling Stonewall merchandise;
· managing legacy and In Memory income;
· promoting Payroll Giving;
· and publishing Friends magazine twice a year.
Stonewall staff
At Stonewall we believe our people to be our most precious resource. We aim to recruit the very best staff – with a mix of private, public and third sector backgrounds – and have an ambition to make Stonewall an ‘employer of choice’. We’ve reviewed our benefits package in recent years to reflect this. In our most recent (April 2015) staff survey:
· 92% of staff said they were proud to work for Stonewall
· 79% of staff said that working for Stonewall is fun
· 90% of staff said that they enjoy the work they do
In line with best practice we annually review our diversity statistics and take action to address any underrepresentation. At May 2015:
· 57% of our staff were female
· 10% of our staff were from black and minority ethnic communities
· 10% of our staff considered themselves to be disabled
· 33% of our staff were heterosexual
· 16% of our staff were bisexual
Fundraising Assistant (Individual Giving) Role Description
The Fundraising Assistant provides administrative support across the Fundraising team, with a particular focus on Individual Giving. The post-holder will support this busy and exciting team to achieve its targets. Each aspect of the team’s work provides different and interesting challenges.
Individual Giving has a clear strategy to increase Stonewall’s income across all income streams it’s responsible for. There are opportunities to gain experience and build your skills across direct marketing and appeals, email fundraising, creative development of merchandising and appeals, sourcing and writing motivating "stories", working with external parties and working across Stonewall’s teams.
This role is a real chance for the post-holder to learn IG fundraising skills in a successful and growing charity.
Key responsibilities and duties
Supporters / Individual Giving
· Process and acknowledge all supporter donations - both online and offline. This includes regular donations (Direct Debits, standing orders and payroll giving), one-off donations (appeal income) and other channels
· Send out welcome packs and other letters and emails to our donors and supporters
· Respond to supporter queries via letter, phone and email
Database
· Maintain accurate and up to date supporter records on the Stonewall database (thankQ)
· Act as SuperUser for the Fundraising team, helping other team members with data entry, mailings, invoicing, etc.
· Assist the team with data cleansing where appropriate
· Import data from our online shop platform (Shopify) to our database
Merchandise
· Process and dispatch merchandise orders on a daily basis, overseeing volunteer support when available
· Manage stock levels and storage
· Liaising with merchandise suppliers and placing orders
· Organise merchandise going to and from events
· Lifting and moving large boxes of merchandise (reasonable adjustments can be made to facilitate this)
Administration
· Keeping Gift Aid records up to date and supporting the Finance Officer in administering Gift Aid claims
· Support the Fundraising team with writing content for the web, and making updates to the website
· Filing hard copy supporter communications
General responsibilities and duties
· Work closely with all Stonewall administrators to ensure standardisation of processes and cross-departmental co-ordination
· Support and supervise volunteers as required, including closely working with the Fundraising Admin Volunteer
· Provide support for Stonewall's Information Service. Training will be provided
· Attend Stonewall events – sometimes outside of work hours – and support the team with all tasks required
· Represent Individual Giving in working groups on various projects across the organisation
· Conduct the duties of the job description in accordance with the operational policies of Stonewall, including but not limited to the diversity policy and code of conduct
· Maintain good working relations with Trustees, staff, volunteers and other stakeholders
· Contribute to the general administration and delivery of all Stonewall’s programmes, events and overall objectives
· Undertake any other reasonable duties as may be required
This is an outline role description and may be subject to change in consultation with the post holder. All people working for Stonewall are expected to commit to the aims and objectives of Stonewall and have an interest in Stonewall’s activities.
Fundraising Assistant (Individual Giving) Person Specification
· Excellent written and oral communication skills, including telephone skills
· IT literate including Microsoft office suite and experience of using databases
· Experience of working in an office environment and operating effectively as a part of a team
· Experience of drafting copy for a public audience, particularly for web and social media
· Strong interpersonal skills, able to relate effectively and appropriately to a wide range of people
· Excellent organisational skills and strong attention to detail
· Ability to work under pressure to deadlines, prioritising workloads and multitasking
· Committed to the aims and objectives of Stonewall
· Keen interest in and, ideally, some experience of fundraising
Fundraising Assistant (Individual Giving) Key Terms and Conditions
Place of Work eg 13th Floor, Tower Building, York Road, Waterloo, London, SE1 7NX
Working Week This is a full-time permanent position, comprising a total working week of 35 hours. Stonewall’s normal office hours are Monday to Friday from 9.30am to 5.30pm, however the demands of this post require a flexible approach to both timing and duration of the working day.
Salary Scale The salary will be £20,000, rising to £20,700 after a year, and is paid retrospectively on the 24th day of each month. This is a Stonewall salary band 7 position.
Annual Leave 25 days annual leave (rising to 27 after three years service), three additional ‘Stonewall Days’ over Christmas and eight statutory holidays.
Pension Stonewall will contribute up to 9% of salary to the Stonewall Friends Life pension scheme.
Other benefits After successful completion of the probationary period you will qualify for: free health insurance, death in service benefit of two times your salary, interest free loan on travelcard, tax-free cycle scheme, childcare vouchers, enhanced family policies and 24 hour employee support line.
Sick Pay Prior to completion of the probationary period sick pay is at the Chief Executive’s discretion. Thereafter an employee who is absent from work due to sickness will be paid up to four weeks at full pay and four weeks at half pay in any 12 month period. After two years continuous service an employee absent from work due to sickness will be paid up to 12 weeks full pay and 12 weeks half pay in any 12 month period.
Probation & notice The post is subject to a six month probationary period. During this period you will be entitled to receive, and are required to give, at least two weeks notice of termination, which must be in writing. After successful completion of your probationary period you are entitled to receive, and are required to give, at least one months notice of termination, which must be in writing.
Fundraising Assistant (Individual Giving) Application Guidance Notes
Please contact for any questions or clarification on the information here.
We shortlist applicants for interview by matching the details given on the completed application form against both the role description and the person specification. We’ll be looking for clear evidence to show that your experience, skills and knowledge match those set out in the person specification and role description. We’re interested in all relevant experience, wherever you have gained it, as well as beyond paid employment, that may contribute to your ability to meet the requirements of the job. All parts of the role description and person specification should be addressed, as information not given or not made explicit on the application form cannot be taken into account in the shortlisting process. Please note that CVs are not accepted and any information given on a CV will not be considered.
Due to the high quality and number of applications we receive, we only contact shortlisted candidates. If you would like confirmation that you have not been successful please contact us.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend interview please contact Our offices are accessible.
Please ensure your application reaches us by the closing date stated on our website.
www.stonewall.org.uk