PUR1507/01
Pre-qualification Questionnaire (PQQ)
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Provision of a Network Monitoring & Maintenance Service
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- INTRODUTION
The European Bank for Reconstruction and Development (the “EBRD” or the "Bank") is an international financial institution. The EBRD has its headquarters at One Exchange Square, London, EC2A 2JN, the United Kingdom.
The EBRD was established by treaty in 1990 to foster the transition towards open market oriented economies and to promote private and entrepreneurial initiatives in Central and Eastern Europe, the Baltic States and the Commonwealth of Independent States that are committed to and applying the principles of multiparty democracy, pluralism and market economics. The EBRD has 63 members (61 countries, the European Community and the European Investment Bank). Further information about the EBRD's roles and activities can be found on the EBRD's website:
2.PURPOSE OF THIS PRE-QUALIFICATION QUESTIONNAIRE
The Bank is looking to engage a suitably qualified supplier to provide a network monitoring andmaintenance management service for its existing Cisco network infrastructure at its Headquarters and Resident Offices.
As a first step in the process, interested suppliers are hereby invited to submit a Pre-qualification Questionnaire (“PQQ”). Responses to the PQQ will be evaluated. Only suppliers who answer “yes” to all of the questions in the Minimum Requirements section A, will be deemed pre-qualified. Suppliers who are pre-qualified may be formally invited to submit detailed proposals against a Request for Proposal (“RFP”).
- EBRD CONTACT DETAILS
Your sole contact for the purposes of the PQQ is:
Darren Fox – Procurement Manager
Corporate Procurement Unit
EBRD
One Exchange Square
London
EC2A 2JN
Telephone: 020 7338 7283
Email:
- INDICATIVE PROJECT TIMETABLE
Task / Dates / Deadline
Publication of PQQ – EBRD web page / 22/07/15
Receipt of PQQ / 1pm on 05/08/15
PQQ Evaluation / By 12/08/15
Issue of RFP documentation to pre-qualified suppliers / 13/08/15
Submission of clarification questions from suppliers / 21/08/15
Issue response to supplier clarification questions / 28/08/15
Receipt of RFP submissions from suppliers / 1pm on 11/09/15
Internal approval / tender award / 16/10/15
Contract negotiations and contract signature / By 13/11/15
Service commencement / By 23/01/16
- CONFIDENTIALITY
No part of this PQQ shall be reproduced in whole or in part in any form without EBRD prior express written consent.
- EBRD LOGO PROTECTION
Please be advised that EBRD logo is a registered service mark and as such should not be reproduced without the express written permission of the European Bank for Reconstruction and Development.
Minimum Requirement Checklist
PUR1507/01 – Network & Monitoring Maintenance Service
- MINIMUM REQUIREMENTS
No. / General Requirements / Yes/No
The Supplier must be a Cisco Gold Partner. / Yes/No
The Supplier must be Cisco Shared Support Partner. / Yes/No
The Supplier must have 5 years or more experience in the Monitoring and Maintenance of Cisco Network Equipment. / Yes/No
The Suppliers solution must have the capability to maintain asset inventory. / Yes/No
The Supplier must have a Business Continuity (BCP/DR) facility, policy and regularly tested DR plan. / Yes/No
The Supplier will have accessto all relevant Software/IOS and any applicable Cisco intellectual property / Yes/No
The Supplier will have full access to the Service Access Management Tool (SAMT) and will allow EBRD to view all/any EBRD Contracts via the SAMT / Yes/No
The Supplier will have a 100% Attach Policy with Cisco, ensuring that Cisco are notified of all/any equipment being monitored and managed under the terms of an agreement / Yes/No
Technical Requirements
The Supplier will provide the Bank with the ability to download Cisco Inter-network Operating System (IOS) software. / Yes/No
The Supplier will provide a portal for access to its Monitoring and Management tool allowing Bank Users to access the portal remotely to review and monitor performance, manage service related incidents, monitor updates, releases and change requests. / Yes/No
The Bank requires this functionality to be available through both mobile device browser and/or mobile apps. / Yes/No
The Bank requires that the Monitoring and Management tool actively monitors active Network equipment and connectivity. / Yes/No
The Bank has a requirement to be able to clearly identify an incident, service request or problem record, the equipment impacted and the individual to whom an incident is assigned. / Yes/No
The Bank requires full technical support during UK office hours (08:00-18:00, Mon-Fri). / Yes/No
The Supplier will provide the Bank with a 4 hour Break/Fix hardware replacement service within the UK/London. / Yes/No
The Supplier will provide the Bank with out-of-core hours resources in association with a 4 hour Break/Fix hardware replacement service within the UK/London. (Core hours Mon-Fri 08:00-18:00) / Yes/No
The Supplier will provide an international Break/Fix hardware replacement service, including out-of-core hours resource.Please complete the spreadsheet attached in section C detailing international coverage information. / Yes/No
Service/Support Requirements
The Bank will require the Monitoring and Management tool to send notification emails/messages to resolver groups or individuals when an incident occurs. / Yes/No
The Bank requires the Monitoring and Management tool to capture and maintain a full audit history for all incident and change records. This audit trail must include information relating to activities performed by individuals as well as date and time. / Yes/No
The Bank requires that the Monitoring and Management tool allows for incidents to be linked to a configuration/connectivity change. / Yes/No
Asset & Configuration Management Requirements
The Bank requires the Monitoring and Management tool to have full asset management capability. / Yes/No
The Bank requires that the Monitoring and Management tool has the capability to import from and export to spreadsheets or other data formats. / Yes/No
The Bank requires the Monitoring and Management tool to facilitate an audit of assets and configuration items e.g. hardware and software on the Bank’s infrastructure. / Yes/No
The Bank requires the Monitoring and Management tool to support similar configuration items with different model numbers, OS version numbers, etc. / Yes/No
The Bank requires the Monitoring and Management tool to identify and display the relationships between managed items in a graphical format, allowing the relationships to be expanded and collapsed as required. The Tool must also have the ability to show the hierarchy and relationships of items being managed. / Yes/No
Reporting Requirements
The Bank requires the Monitoring and Management tool to have the ability to create ad hoc reports against Equipment availability, Connectivity, Equipment/Link Utilisation, etc. / Yes/No
The Bank requires the Monitoring and Management tool to have the ability to automate and schedule standard reports and/or dashboards, for distribution via email. / Yes/No
Contractual Requirements
The following contractual requirements relate to the Bank’s standard terms and conditions for the provision of services. A copy of these terms and conditions are attached below:
The Supplier confirms they accept the Bank’s standard terms & conditions for the provision of services, which will form the basis of the contract and that they will not request significant deviations. / Yes/No
The Supplier confirms that they accept the following mandatory clauses in the Bank’s standard terms & conditions for the provision of services.
- Section 14 : Prohibited Practices and Retaliation
- Section 33 : Governing Law and Dispute Resolution
- COMPANY INFORMATION
This section of the PQQ shall not be scored. Suppliers must ensure a full and complete response is provided, failure to provide a full and complete response may invalidate your proposal.
B1. ORGANISATION DETAILS:
B1.2 / Contact Name and Job Title on behalf of the Organisation (for all enquiries regarding this PQQ)
Name:
Job Title:
B1.3 / Main Address and Contact Details (please note this is the address to which all correspondence will be addressed)
Address:
Postcode:
Email:
Telephone Number:
B1.4 / Company Registration Number (under the Companies Act 1985 or (if applicable) the Industrial Provident Societies Act 1965 to 1978)
B1.6 / Date Of Registration
B1.7 / Registered Address (if different from that in B1.3)
B2.FINANCIAL INFORMATION:
B2.1 / Please complete the following table and provide supporting information (i.e. audited accounts)Financial Year / Turnover / Gross Profit / Net Profit
2012
2013
2014
- ADDITIONAL INFORMATION
Please complete the attached spreadsheet which is for information only and will not be evaluated.
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