Rachel Kim

Apartment3, 2 Nuneham Avenue, Manchester

M20 4PZ

Cell: 07472476423

I’m a highly motivated fast learner who has a good attention to detail. Recently I worked at an airline company. At that company I had never used the operating system before but I was able to become proficient at it, in less than 2 months. I like learning new things and enjoy interesting challenges. I majored in Statistics at University, the reason I choose stats as a major was because I find mathematical challenges enjoyable. Recently I have become passionate about customer service roles and believe that having a different background to most is a huge advantage as I can see solutions others can’t. In my spare time I enjoy travelling and have visited over 40 countries in 3 different continents. I believe this has given me a great insight into people from all over the world and is invaluable when dealing with customers from different parts of the world..

EXPERIENCE

Nov.2014- June.2015 ETIHAD AIRWAYS Manchester, England

Contact Center Agent

·  Making reservations and ticketing for English speakers and Korean customers on the phone.

·  Dealing with unsatisfied customers and solving their problems.

·  Working with people based all around the globe.

May.2012- May. 2014 AVALON EDUCATION Seongnam, Korea

English Teacher

·  Main educator within a classroom of up to 14 elementary school students

·  Interacted with parents on a day to day basis discussing progress and how to make the child’s experience and their parents experience more enjoyable

Sep – Dec. 2009 BIG TREE EDUCATION Shanghai, China administrator

·  Managed approximately fifty Korean interns regarding their job experience and accommodation issues

·  Worked closely with managers to discuss project progress

EDUCATION

Mar.2011- Aug.2011 KING STREET COLLEGE London, England

·  Studied IELTS and Cambridge CAE courses with native speakers in a classroom environment including discussions

Mar. 2006 – Feb. 2012 Hallym University Chunchoen, Korea

Bachelor of Science in Statistics

Honors Scholarship: Fall 2006, Spring 2007, Fall 2007, Spring 2008

Mar. - Dec. 2008 Kaplan ESL Boston and San Francisco, USA

·  Improved English listening and speaking skills by communicating with language exchange partners and helping elderly people at Boston University Library

OTHER SKILLS

computer Proficient in Microsoft Office

languages Fluent in Korean, Advanced in English