WEEK 6 EVALUATION
MIT: / ______/ Date: / ______TGM: / ______/ RTM: / ______
The purpose of this evaluation is to provide the MIT with honest, specific feedback on their performance. The MIT can use the feedback to help continue their skill development. The TGM/RTM will complete this evaluation. The MIT should complete one as well, as a self-assessment of their performance.
Please evaluate the MIT on the following skills/attributes using the Performance Ratings listed above. Circle the number that most accurately represents their performance and provide written comments that are specific and behavior based to support your ratings. (Give specific examples)
CUSTOMER INTERACTION SKILLS 5 4 3 2 1
§ Initiates contact with the customer
§ Smiles and greets customers in a friendly, upbeat manner
§ Identifies and responds to unspoken customer needs
§ Handles customer comments quickly and efficiently
Comments: ______
______
______
TEAM INTERACTION SKILLS 5 4 3 2 1
§ Works constructively with others
§ Contributes to a team effort without seeking personal credit
Comments: ______
______
______
SHIFT RUNNING SKILLS 5 4 3 2 1
§ Preparation prior to shift
§ Mobility during shift: effective travel paths (every 15-30 min)
§ Prioritizes well
§ Awareness & Execution: identifies issues/corrects quickly and effectively
Comments: ______
______
______
PROBLEM SOLVING SKILLS 5 4 3 2 1
§ Correctly identifies root cause of problem
§ Thinks of possible solutions/selects the best solution
§ Creates a plan to solve the problem and executes
Comments: ______
______
______
LEADERSHIP SKILLS 5 4 3 2 1
§ Motivates associates to perform to Panera Bread standards
§ Delegates effectively
§ Leads by example
§ Demonstrates an impact & influence on the team
Comments: ______
______
______
COMMUNICATION SKILLS 5 4 3 2 1
§ Ability and willingness to provide information that is clear, specific and concise through verbal and written communication
§ Listens effectively
§ Takes opportunities to “coach” associates during shift
Comments: ______
______
______
PLANNING/ORGANIZATION SKILLS 5 4 3 2 1
§ Assignments organized, completed properly in a timely manner
§ Consistently on time for scheduled shifts
§ Uses time wisely
Comments: ______
______
______
STRESS TOLERANCE 5 4 3 2 1
§ Ability to perform tasks accurately and consistently under pressure when faced with stressful situations (i.e. high volume and inadequate staffing)
Comments: ______
______
______
SENSE of URGENCY/ENERGY 5 4 3 2 1
§ Willingness and ability to work hard and to put in long hours while remaining active, consistently productive and enthusiastic
§ Shows urgency toward opening on time/line checks, etc. – getting tasks accomplished in a timely manner
Comments: ______
______
______
PROFESSIONALISM 5 4 3 2 1
§ Adheres to the established dress code
§ Acts in an appropriate manner at all times
§ Represents Panera Bread well
Comments: ______
______
______
LEARN FROM MISTAKES 5 4 3 2 1
§ Ability to use constructive comments to his/her advantage versus becoming defensive
§ Demonstrating an ability to learn from his/her mistakes and change behaviors
Comments: ______
______
______
INITIATIVE 5 4 3 2 1
§ Demonstrates ability and willingness to “jump in” when appropriate
§ Does not wait for direction
Comments: ______
______
______
JUDGEMENT 5 4 3 2 1
§ Demonstrates a feel for what fits and doesn’t fit, what’s right and wrong, what makes sense and doesn’t
§ Keeps a level head; practical
Comments: ______
______
SKILLS
In this section, please evaluate the MIT’s knowledge and ability to perform these tasks by utilizing the boxes marked below expectations (B), meets expectations (M) and exceeds expectations (E). Provide comments to support your ratings if appropriate.
Skill Area / B / M / E / CommentsCash Handling
Opening Routine
Closing Routine
Labor Management
Pan Up
BOH Computer
Bakery Case Management
Top 3 Strengths / Top 3 Development Opportunities
______ / ______
______ / ______
______ / ______
MIT: / ______/ Date: / ______
TGM: / ______/ RTM: / ______