Transcript of Fish

TRANSCRIPT OF FISH

Welcome to Seattle!

One crab, clean it up!

Holy mackerel!

You have a very loud mouth, young man.

One pound whopper spots! Whoppers.

Would you like to give him a spanking? Maybe you should give him a spanking.

Fourteen pound jumbo king for Tim!

Fourteen!

Here, try this one!

I answer questions, too, folks. They don't have to be about fish. But they could be!

Hi, who's this?

And out of thirteen even. Look at that. Another perfect young lady crosses my path. Let me get a receipt for you.

Forty-nine more to go, guys.

And a one, and a two, and a three, and a four, and a five, and a six, and a seven.

Clean 'em up, eight hour pack!

(PLAY section)

John: I think most of the success has come to us has come from because we're playing, you know. We're not, what we're saying, working. We're actually playing.

Sammy: It's a place where we make it fun. I don't know how it happens, but it's just fun. Fourteen-hour days... it's fun.

Too much coffee! Too much coffee!

Sammy: Any job can be boring if you make it boring, but if you make it fun, you know... And just imagine twelve guys having that same mentality. Imagine, no matter how boring it is, no matter how busy it is or slow it is, it's going to be fun.

Go to lunch!

Justin: You know, it's not just like you come to work and it's fun. You have to regenerate it everyday. It's actually not hard to do at all, but if you're just going to stand around, you're not going to have fun. So we make it fun by being crazy and doing little things and having fun with the customers and in turn, you know, they're having fun with us.

Tim: You know, like the screaming and the yelling part?

Pound and three quarters halibut steak!

Tim: That all came about as a joke. You know, my brother-in-law, Terry... we used to call him Bubba... you know, one day, he got all the guys together because JP was talking to a customer and he said, "When JP yells out the order, let's all yell it, repeat it right back to him." And that's where the magic came, you know. He turned around and said his order. I think it was "Five crabs flying away!" And then you have eight guys yelling back "Five crabs flying away!"

JP: And we all went, "Holy (Beep)! That felt great!"

Fillet pieces!

Going to Montana!

Customer: Well, I work in a salon. I don't think it would fly there.

Off-screen voice: Why not?

Customer: What? We'd throw hair?

JP: I mean that's fish, you know, and you're not going to throw your cathode ray tube. You're not going to throw that. I know. It doesn't matter, you know. It doesn't have to be throwing.

Customers. That's what we need. Somebody buy a fish!

Justin: I don't think it has anything to do with fish at all. You know, it doesn't have anything to do with the fish itself. The fish is like the second end. It's like the byproduct of what we generate.

JP: You find ways of playing. There's a million different ways of playing, you know. It doesn't have to be throwing a fish.

Dick: Anybody can do this. You don't have to throw fish. You just have to have the energy. You have to have the commitment. You have to have fun. You have to have fun at work.

MAKE THEIR DAY section

Dick: We're not dealing in fish. We're not really dealing in fish. We're dealing in a product, yes, but we're dealing in service. We're dealing with people that, you know, that we want to serve.

Tri-pack!Tri-pack!

Do you take credit cards?

Yes, we do. Want two? It's a joke!

Shawn: I started working here just as a job and it was a monotonous thing. It was hard labor. I learned to enjoy it. It was something about when a customer came up to me and said it was the best fish they'd ever had. Something happened to me and I realized I was serving people and I was making people happy. This gave me a plus in my life and made me want to do it even more. And I love serving the people now.

Shoes untied. Psych! Made you look! How are you guys today?

John: We noticed that we can make a difference for people. Like when they come by, they leave in a better mood and a lot of people have told us that we made their day.

I could throw the head back in.

Sammy: If you love your job, it's going to show and if it shows... obviously it's going to affect somebody.

Mussels going to Montana!

Whoa what?

John: You know, when they see that we're having fun, it's like a feeding frenzy. Everybody wants to join in with us.

Ooh, take a picture.

We're going to get you a good picture. No, we're going to go one step beyond that. Let's untangle this first.

After you're done here, you'll never be shy again and you'll have a huge break-through in your life.

You go girl!

You gotta hold on to it. OK, one more try.

You're out of here!

Sammy: The fun we have behind the counter, the fun that we have amongst all of us, among co-workers, you have to let the customers in on that also, as well. And providing different customers... different people are going to have different reactions to it, so all of us almost like have psychology majors, man. You get the feel for other people.

Rodger: A lot of times you'll see customers walking by with these grim looks on their face.

Shawn: They're grouchy, they don't want to buy fish. They don't have any money, life is horrible.

Rodger: You know, we'll say something or we'll acknowledge them and they'll turn around and they'll smile and say "Hi" and then they'll stop and talk to us for a little bit.

Shawn: They're walking away, they're holding their wife, they're playing with their baby.

Rodger: I know we make their day. You know, they don't have to buy nothing, but we know they're walking away with a smile on their face.

John: We have people coming down here on their lunch hour from the office buildings that just watch us perform to get juiced up to go back to work. We call them "The Yogurt Dudes".

JP: I'd yell out, "Good afternoon, Yogurt Dudes," and then all the other guys behind the counter would respond, "Good afternoon, Yogurt Dudes" and they'd all stand out there and they'd hoist their cups of yogurt and wave.

Ronnie: And they want to work here. They want to be here. You know, Bear.. Bear has people in business suits come and shovel ice in the morning.

Tim: We've actually had them doing the wave thing, you know, like they do at football and basketball games. And it's just so funny because then people from across the street, on First Avenue, they'll come down just to see what all the commotion is about. And, you know, and that's just the excitement that we love to have because when it's exciting like that, the time goes by fast, people are having fun, and they're also, by the way, buying our fish.

(BE THERE section)

Tim: You have to always be there. And by "being" I mean constantly be aware of what the customers are saying, whether you're on the phone or actually dealing with them face to face.

Shawn: When you're present with people, you look right at them, and, just like when you're being with your best friend, you're there.

Justin: You're just being with them. It's just like being with them. Everything else is going on around, but you're still taking care of just them.

Ronnie: It's about who you are while you're doing what you're doing. You know, who are you going to be... who are you being while you're doing it, you know. Are you being, "This is a lousy, stinking job," or are we being, "Well, we're just selling fish," or are you being, you know, world famous. It's like you're going to do something differently when you're being world famous that you are if you're being impatient.

JP: I've spent a lot of years rolling my eyes when people asked me questions because other people had asked me that question and how could they be so stupid as to ask me a question somebody else asked me ten minutes earlier.

Customer: Like we could order it today and you could ship it another day?

JP: 'Cause if I was going to be honest myself, that person that just asked me the same question I heard ten minutes ago doesn't even know that person ten minutes ago, you know. They're just honestly asking me a question.

Dick: Be with the people from moment to moment, as you're speaking with them, because they're future shoppers. If they're not buying now, they will buy later.

Rodger: We acknowledge them when they walk by, even if they're just looking. And they like that, you know. We don't ignore them, like I notice some places....

Shawn: Like, you know, when the waitress comes up to you with the meal. She just like sets it down. She doesn't get a chance to look at you. You go up there to the cash register and they're looking down at the numbers, and they don't even really acknowledge that you're there. They just kind of take your money.

Ronnie: When you're at work, you know, have you ever noticed there's times where you kind of.. you know. So, I mean, you've got to really pay attention to those times.. that time that you're not present here because you go to sleep and, you know, I do it, you know, and then I go back out I think, man, if I hadn't slept right there, I missed somebody, right there.

Make a big ole' curvature right on back over here, now. Come on over here.

Dick: We, ninety-five percent of the time, are present from moment to moment, so.. You just have to keep bringing yourself back to being present. You're here, now. Do what you have to do.

(CHOOSE YOUR ATTITUDE section)

Bear: You've gotta choose where you're going to be as soon as you get out of bed. I do consciously make that choice everyday.

Ronnie: What's it going to be today, Bear?

Bear: Well, I already chose to be at work.

JP: I'm going to be here making a living, so I've got a choice. I can either feel, you know, I can do what I can to have a good time or not.

One crab!

Justin: You can instantly change how you feel right now, inside of you, and be (BEEP). You know, you'd kind of have to work at if for a second, but then pretty much you would set right in and you'd be genuinely upset by it. Or you can actually just make the choice to be kind of, you know, "Well this is a good day. It's happy," you know, "Everything's going to be great."

It's kind of like you've got to kind of work at it, and think about it, but the day starts to become good, you know. Things that come at you, things that are bad aren't going to be like they're so bad. You know, it's like you can just kind of roll with things.

Justin: Actually, I chose and made the choice to be happy today. I'm working on like two hours sleep. Being the twenty-four year-old young buck that I am, I decided to go for it. See, I'm talking to you and I forgot that I have to make change for that sale. Oops!

Young lady! Thanks ma'am.

Justin: I don't want to wake up at quarter to six every morning, but, you know, I have to. And are you going to be upset all day, or are you going to be happy all day, you know. I mean, not necessarily all day, but, for the most part. Be happy, man!

JP: Even if I have a pinched nerve or something, I can always laugh, you know. There's always something I can laugh about. Might as well.

Justin: It's unacceptable for me to be in a downer mood, man, and it's no fun. So, I need... It's not that I need to at all. I want to. So I, you know, have fun day, get through it, sleep tonight, and everything will be good. It's a simple choice. That's all it is. I have it!

Justin: Make the choice. Be happy or don't be happy, you know. Wake up. It's a much better world to live in.

(after credits)

Shawn: That's it! It's over!

END