Giving a Break to Those Who Need It Most

Charity Registration Number: 1125048

Giving a break to those who need it most

Dear Applicant

We are looking for a Care Coordinator to join our Care OperationsTeam at our Leatherhead office.

Crossroads Care Surrey is a registered charity that provides much needed respite breaks to support Carers of adults, children and young people with care needs. We provide highly trained care staff to take over the caring responsibility for a few hours a week, enabling the Carer to have some precious time to themselves.

We improve the quality of life for Carers and the people for whom they care by enabling them to take a break from their caring responsibilities.

Our services operate throughout Surrey and include; our Core Service, which is primarily funded by Surrey County Council and the NHS, provides Carers witha 3 hour weekly respite break. This usually takes place on the same day and at the same time each week. Part of the Care Coordinator’s roleis to ensure that the same Carer Support Worker (CSW) attends each visit so that the family gets to know them and in turn the CSW has a clear understanding of the family’s needs, Social Clubs that give Carers an extended break and a variety of self-funded Care Packages that offer Carers overnight and weekend respite breaks at a low cost. In partnership with the NHS we also provide an unlimited end of life service for those caring for someone in the last twelve months of their life.

Crossroads employ professional staff that are trained to the highest standards and as an organisation we are compliant with the Care Quality Commission, and other required regulatory bodies.

Having fully trained and competent staff is important to us and you will be supported by a programme of continuous training and development.Our Care Coordinators are encouraged and supported to see their work in terms of helping people to achieve their personal goals and not just to perform set tasks. In addition to training and development we offer:

Pension scheme
Entitlement to sick pay after a qualifying period
Mileage costs paid at 45p per mile
20 days annual leave plus bank holidays and this increases to 25 days annual leave plus bank holidays after 5 years of service.
Free Disclosure and Barring service check
Free Uniform and supplies

Crossroads Care Surrey is committed to safeguarding and promoting the welfare of vulnerable adults and children and expects staff and volunteers to share that commitment. Applicants must be willing to undergo screening appropriate to the post, including checks with past employers and Disclosure and Barring Service. Having a criminal record will not necessarily bar you from working with us. This will depend upon the nature of the position and the circumstances and background of those offences.

Completed applications should be emailed to . If you can’t email your application, please post it to the HR Department, Crossroads Care Surrey, 121 Kingston Road, Leatherhead, Surrey KT22 7SU marked Private and Confidential.

If you have any queries about the post please phone the HR department on 01372 869970. We accept applications in alternative formats and if you wish to receive an application in large print please contact us.

Closing date for applications: 22 December 2017

Interviews: Early January 2018

Start Date: January 2018

Thank you for your interest in Crossroads Care Surrey and we look forward to receiving your completed application form soon.

We value diversity in our workforce and we encourage applications from all sectors of the community.

Further information on Crossroads Care Surrey please visit our website

Guidelines on completing the application form

General points

These notes are intended to help you complete the application form.

Please complete the application form in black ink or type. We use this application form to decide whether you will be given an interview so please fill it in carefully with as much relevant information as possible.

Please complete all sections of the application form. Only applications made on the form are accepted as we do not accept CVs. If you need more space for a particular section then continue on a separate sheet of paper. Please put your name on any additional sheets.

Criminal convictions

This appointment is subject to a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS). Where appropriate this check will also show whether a person is barred from working with vulnerable adults and / or children. Because of the nature of this work you need to provide information about any criminal record you have, spent or unspent. This includes cautions, reprimands and warnings.

Amendments to the Exceptions Order 1975 (2013) provide that certain spent convictions and cautions are ‘protected’ and are not subject to disclosure to employers, and cannot be taken into account. Guidance on criteria on the filtering of these cautions and convictions can be found on the Disclosure and Barring Service website.

If you do have any previous or outstanding convictions, cautions, reprimands or warnings that are not “protected”, you will only be asked to supply details if you are invited for interview. You will need to give written details of the offence, the penalty and dates. This should be put in a sealed envelope and sent in advance of the interview to the HR Manager. At interview or, in a separate discussion there will be an open and measured discussion about any offences or other matters that might be relevant to the position.

Having a criminal record will not necessarily bar you from working at Crossroads Care Surrey. This will depend upon the nature of the position and the circumstances and background of your offences.

Information in support of your application

Read through the job description and person specification. Selection for interview will be made on how well you demonstrate you meet the criteria in the person specification. Try to outline examples from your present or most recent job or other relevant life experience that show you have the required skillsand / or experience. If you are unemployed or have been out of paid employment for some time, or have just left school / college / university, you may wish to include relevant experience from voluntary work or education. Do continue on additional sheets if necessary.

Data protection

The personal details on this application form will only be used for selection and interview purposes and for employment records if the application is successful. If the application is unsuccessful, the information on the application form will be kept for six months and then destroyed.

The Equality Act

We accept applications in a number of formats including audio and large print. A disability is defined under the Act as a physical or mental impairment which has a substantial and long term effect on a person’s ability to carry out normal activities. If you tell us you have a disability we will make reasonable adjustments during recruitment. If you are appointed to the post we will make reasonable adjustments to where you work and to your working arrangements.

Diversity Monitoring – Section C

Crossroads Care Surrey values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. Monitoring recruitment and selection procedures is one way of helping us to ensure that there is no unfair discrimination in the way that we recruit people. To do this we need to know about the diversity profile of people who apply for posts with us. This information is given in confidence for monitoring purposes only and is not seen by anyone responsible for making recruitment decisions. This part of the form will be removed before short listing takes place to ensure decisions are not influenced by unfair or unlawful discrimination

JOB DESCRIPTION

jOB tITLE:Care Coordinator

Reporting to:Deputy care operations manager

Salary:circa £23,500 per annum

LOCATION:Leatherhead Office, 121 Kingston Road.

Purpose

To assist in the management of Crossroads Care Surrey to provide a respite breaks service for carers in line with the aims, objectives, policies and procedures of the organisation.
To contribute to the promotion and the business growth of the organisation.
To maintain positive work ethics throughout the branch, supporting Management & Crossroads Care Surrey Board decisions

KEY Responsibilities

To manage the service delivery of Carer Support Workers (CSW’s) to ensure it is in line with agreed standards and rota within a designated area.

Carefully matching CSW with client
Ensure care plans are implemented and monitored according to the changing needs of the carers and the cared for person.
Identify and report incidents, accidents and near misseswithin the timeframe and guidelines of Crossroads Care Surrey Safeguarding procedure.

Maintain recording systems in accordance with the care operations team process and procedure.
Lead and manage 6 weekly CSW meetings for area
To ensure care hours are delivered to high standard as per contract specification.
To signpost to other agencies as appropriate.
To be part of the‘out of hours’ on call team to ensure cover
To assist in recruitment of CSWs for this role’s designated area.
To carry out the induction and training (shadowing) of new staff.
To ensure all training meets legal standards and the Carers Trust requirements
To carry outCSWs supervisions and appraisals.
To facilitate and ensure the smooth day to day running of the office.
To work with the Care Operations Manager to ensure compliance with Care Quality Commission and other relevant regulatory requirements.
To consult with carers to identify the levels of satisfaction and future needs.

General Duties:

To support business relationships with all stakeholders and exploring business development opportunities which benefit carers and the organisation as required.
To attend meetings as directed by the Care Operations Manager
To be a positive Ambassador for Crossroads Care Surrey and the branch
To follow Carers Trust Code of Conduct.
To assist the Care Operations Manager to ensure that the organisation is compliant with health and safety legislation.
To work within the philosophy and policies of the organisation.
To ensure that equal opportunity principals are applied at all times.
To ensure confidentiality is maintained at all times.
To undertake any other duties commensurate with the post holder’s grade as requested by the Care Operations Manager.

Person Specification

Essential / Desirable
Education

QCF level 2 in health & social care or equivalent (prepared to work towards level 3)
Competence in numeracy and literacy

QCF/NVQ 4 in health & social care or equivalent

Experience

Working within social care or supporting people with care needs
Supervising care staff

Skills & Abilities

Good communication skills
Good people management skills
Ability to leadand work as part of a teamas appropriate
Ability to make appropriate decisions
Ability to manage resources effectively
Excellent customer care skills
IT skills : Word ,Excel– Intermediate level;
Good telephone manner
Ability to work under pressure

Arranging staff Schedules and rotas
Care budget experience.

Knowledge

A knowledge of and a commitment to equal opportunities
An understanding of carers’ issues
Comprehensive knowledge of care practice including Crossroads care practice policy and procedure (which can be developed in role)
Data protection regulations
Excellent knowledge of safeguarding and confidentiality.

Others

Empathy with Carers and their families
Car owner and ability to drive
Flexible to work unsocial hours and weekend if required
Willingness to travel if required