Annex D: Standard Reporting Template

Taken from; GMS Contract 2014/15, Guidance and Audit requirements, NHS England Gateway reference: 01347

[Name] Area Team

2014/15 Patient Participation Enhanced Service Reporting Template

Practice Name: The BarhamClaydon Surgery

Practice Code: D83615

Signed on behalf of practice: Sue Turner Date: 25/03/15

Signed on behalf of PPG/PRG: John WhiteheadDate: 25/03/15

Prerequisite of Enhanced Service Develop/Maintain a Patient Participation Group (PPG)

Does the Practice have a PPG? YES / NO
Method of engagement with PPG: Face to face, Email, Other (please specify) / Face to Face and email
Number of members of PPG:
/ 13
Detail the gender mix of practice population and PPG:
% / Male / Female
Practice / 52 / 48
PPG / 54 / 46
/ Detail of age mix of practice population and PPG:
% / <16 / 17-24 / 25-34 / 35-44 / 45-54 / 55-64 / 65-74 / 75
Practice / 15 / 8 / 10 / 14 / 17 / 13 / 14 / 9
PPG / 0 / 0 / 0 / 9 / 15 / 23 / 23 / 30
Detail the ethnic background of your practice population and PPG:
White / Mixed/ multiple ethnic groups
British / Irish / Gypsy or Irish traveller / Other White / White & Black Caribbean / White & Black African / White & Asian / Other mixed
Practice / 66% / .001% / 0.3% / 1% / 0.5% / .001% / .002% / .002%
PPG / 92% / 0 / 0 / 0 / 0 / 0 / 0 / 0
Asian/ Asian British / Black/African/Caribbean/Black British / Other
Indian / Pakistani / Bangladeshi / Chinese / Other Asian / African / Caribbean / Other Black / Arab / Any Other
Practice / 0.3% / 0 / 0 / .001% / 0.9% / 0.5% / 0.3% / 0.2% / .001%
PPG / 0 / 8% / 0 / 0 / 0 / 0 / 0 / 0 / 0
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:
We advertise for members of the PPG through the practice newsletter, posters on the noticeboard and on our website.
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT (Lesbian Gay Bisexual Transgender) community? YES/NO
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:

2. Review of patient feedback

Outline the sources of feedback that were reviewed during the year:
The PPG is relatively new and we have reviewed the Friends & Family Test returns and also discussed the feedback from the Open Afternoon in November 2014
How frequently were these reviewed with the PPG?
At each meeting which we hold quarterly

Action plan priority areas and implementation

Priority area 1
Description of priority area:
To increase patient list size
What actions were taken to address the priority?
More publicity through local newspapers, practice newsletter and a very successful Open Afternoon
Result of actions and impact on patients and carers (including how publicised):
The local MP, Dr Dan Poulter, has urged local residents to join the practice, through a newspaper article. List size has increased by over 13% in the last year
Priority area 2
Description of priority area:
To get a new building for the surgery
What actions were taken to address the priority?
Publicity through local press and the Open Afternoon in November 2014
Result of actions and impact on patients and carers (including how publicised):
Dr Dan Poulter (MP) has offered support, some funding is being sourced through NHS England and we will be meeting with the CCG and the MP next month for further investigations.
Met with CCG and planning office – work in progress – further meetings planned
Priority area 3
Description of priority area:
What actions were taken to address the priority?
Result of actions and impact on patients and carers (including how publicised):

Progress on previous years

If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):

N/A

PPG Sign Off

Report signed off by PPG: YES/NO
Date of sign off: 25/03/15
How has the practice engaged with the PPG:
How has the practice made efforts to engage with seldom heard groups in the practice population? We do publicise the PPG through the website and through a newsletter.
Has the practice received patient and carer feedback from a variety of sources? From ‘Friends & Family’ and also ‘I Want Great Care’. Also the PPG members feedback as patients and carers.
Was the PPG involved in the agreement of priority areas and the resulting action plan? Yes
How has the service offered to patients and carers improved as a result of the implementation of the action plan? The action plan itself is still in its infancy. The practice has however looked at procedures in place with regard to any areas of concern raised by the PPG.
Do you have any other comments about the PPG or practice in relation to this area of work? It is a very supportive group and we look forward to working together to develop the practice and eventually get a new building.

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