TABLE OF EVALUATION METHODS
ÊÊ1.Our marketplace is continually increasing competitively.Benchmark StudyÑBest Practices
Competitive Research
ÊÊ2.We are using new media to deliver learning solutions toBenchmark StudyÑBest Practices
our users.Audit of Solution against Standards
KirkpatrickÕs Four Levels
Balanced Scorecard
Performance Audit
ÊÊ3.Our budget and resources, although increasing, are notBenchmark StudyÑBest Practices
meeting the demand of our customers.Audit of Solution against Standards
KirkpatrickÕs Four Levels
Balanced Scorecard
Performance Audit
ÊÊ4.Continuous improvement and process improvement areBenchmark StudyÑBest Practices
highly valued.Audit of Solution against Standards
KirkpatrickÕs Four Levels
Balanced Scorecard
Peer Analysis
Expert Review
Impact Analysis
Performance Audit
Certification Review
ÊÊ5.Demonstrating results is highly valued.Benchmark StudyÑBest Practices
Audit of Solution against Standards
KirkpatrickÕs Four Levels
Balanced Scorecard
Peer Analysis
Expert Review
Performance Audit
Impact Analysis
ÊÊ6.Management has mandated performance changes.Benchmark StudyÑBest Practices
Audit of Solution against Standards
KirkpatrickÕs Four Levels
Balanced Scorecard
Peer Analysis
Expert Review
Impact Analysis
Performance Audit
Certification Review
ÊÊ7.Management does not understand the purpose and valueBenchmark StudyÑBest Practices
of performance improvement as a business strategy.Balanced Scorecard
Impact Analysis
ÊÊ8.A new initiative or system is being implementedKirkpatrickÕs Four Levels
companywide.Balanced Scorecard
Peer Analysis
Expert Review
Impact Analysis
Performance Audit
ÊÊ9.Our business partners, customers, or organization units areAudit of Solution against Standards
asking whether there has been a business impact.KirkpatrickÕs Four Levels
Balanced Scorecard
Peer Analysis
Expert Review
Impact Analysis
Performance Audit
Certification Review
Ê10.We need to differentiate our performance improvementBenchmark StudyÑBest Practices
solutions from those of others.Audit of Solution against Standards
Balanced Scorecard
Peer Analysis
Expert Review
Impact Analysis
Performance Audit
Certification Review
Ê11.We need to quantify the instructional value of our exercisesAudit of Solution against Standards
(classroom, CBT, Web courses, self-study, etc.).KirkpatrickÕs Four Levels
Balanced Scorecard
Performance Audit
Certification Review
Ê12.We need to quantify if and when a participantÕs impressionsAudit of Solution against Standards
change in a course. KirkpatrickÕs Four Levels
Ê13.We need to identify what motivates learners to changeAudit of Solution against Standards
actions or behaviors.Performance Audit
Ê14.We need to quantify a performance gap.Audit of Solution against Standards
KirkpatrickÕs Four Levels
Balanced Scorecard
Impact Analysis
Performance Audit
Certification Review
Ê15.We need to have a methodology to identify which mediumAudit of Solution against Standards
to use in different cases.KirkpatrickÕs Four Levels
Balanced Scorecard
Performance Audit
Certification Review
Ê16.We need to increase customer loyalty.Audit of Solution against Standards
KirkpatrickÕs Four Levels
Balanced Scorecard
Ê17.We need to measure employeesÕ performance.Audit of Solution against Standards
KirkpatrickÕs Four Levels
Balanced Scorecard
Impact Analysis
Performance Audit
Certification Review
Ê18.Customer perspective and knowledge of oneÕs customers areKirkpatrickÕs Four Levels
believed to be keys to doing business in our organization.Balanced Scorecard
Ê19.Certification or performance management is prevalentKirkpatrickÕs Four Levels
throughout the organization.Balanced Scorecard
Peer Analysis
Expert Review
Impact Analysis
Certification Review
Ê20.New processes or methods of providing learning solutionsBenchmark StudyÑBest Practices
have been introduced in our department.Audit of Solution against Standards
KirkpatrickÕs Four Levels
Balanced Scorecard
Peer Analysis
Expert Review
Impact Analysis
Certification Review