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United StationersReceives Two Customer-Satisfaction Awards

From MarketTools

DEERFIELD, Ill. – Feb. 22, 2011 – For the second consecutive year, United Stationers Supply Co. has received an Achievement in Customer Excellence (ACE) Award from MarketTools, a leader in market research and enterprise feedback management (EFM). In addition, United received MarketTools’ 2011 ACE Award for Best Use of EFM for Voice of the Partner.

“Customer engagement is essential to our way of doing business,” said Paula Huckaby, vice president customer care and sales process for United Stationers. “These ACE awards recognize both our dedication and success in listening to our customers and using the feedback tostrengthen our business to serve our customers better.
Gathering customer feedback on an ongoing basis has been part of United’s ACT program (Associates & Customers Together), introduced in 2007. United has used the customer feedback to improve its processes and services.

In announcing the ACE awards, MarketTools cited United’s “outstanding achievement in customer satisfaction and partner satisfaction” and its “outstanding use of the MarketTools CustomerSat EFM solution.” For example, United used customer-engagement data to redesign its Quote to Order process, enabling dealers to obtain manufacturer quotes more quickly and win more bids. It also used customer feedback to identify and develop premium, value-added services that can assist dealers in growing their businesses.

About United Stationers

United Stationers Inc. is a leading wholesale distributor of business products, with 2010 net sales of approximately $4.8 billion. The company stocks approximately 100,000 items, including technology products, traditional office products, janitorial and breakroom supplies, office furniture, and industrial products. A network of 64 distribution centers allows it to deliver these products to more than 25,000 reseller customers. This network, combined with United’s depth and breadth of inventory, enables the company to ship most products overnight to more than 90 percent of the population of the U.S. and major cities in Mexico. For more information, visit

United Stationers’ common stock trades on the NASDAQ Global Select Market under the symbol USTR.