Enduserlicenseagreementv1.8
THISAGREEMENTismadeon1stNovember2016(the'CommencementDate')betweenthefollowingparties(eacha‘party’andtogetherthe‘parties’):
PARTIES
(1)WaerSystemsLimitedacompanyincorporatedinEnglandandWaleswhoseregisterednumberis03723453andwhoseregisteredofficeisatOffice8TheQuadrant60MarlboroughRoad,LancingBusinessPark,Lancing,WestSussex,BN158UW(the'Supplier');and
(2)VHACorp.acompanyincorporatedintheUSAwhoseregisterednumberisXXXXXXXandwhoseregisteredofficeisatXXXXXXXXXXXXXX(the'Customer').
BACKGROUND
ASupplierwishestogranttoCustomeralicensetousecertainsoftwareapplicationsonthetermsofthisAgreement.
THEPARTIESAGREE:
1Definitionsandinterpretation
1.1Definitions
Associatemeansinrelationtoaparty,anyotherentitywhichdirectlyorindirectlyControls,iscontrolledby,orisunderdirectorindirectcommonControlwiththatpartyfromtimetotime;
ConfidentialInformation
meansanyandallconfidentialinformation,(whetherinoral,writtenorelectronicform)includingtechnicalorotherinformationimpartedinconfidenceordisclosedbyonepartytotheotherorotherwiseobtainedbyonepartyrelatingtotheother'sbusiness,financeortechnology,know-how,IntellectualPropertyRights,assets,strategy,productsandcustomers,includingwithoutlimitationinformationrelatingtomanagement,financial,marketing,technicalandotherarrangementsoroperationsofanyAssociate,person,firm,ororganizationassociatedwiththatparty;
Controlmeansthatapersonownsdirectlyorindirectlymorethan50%ofthesharesorsecuritiesoftheotherpersonrepresentingtherighttovoteonallorsubstantiallyallmattersincludingtheelectionofdirectorsandControlsandControlledshallbeinterpretedaccordingly;
Documentationmeansanydocumentationandsupport(includingimplementationtrainingandongoingtraining)providedbySuppliertoCustomerintheperformanceofthisAgreement;
ForceMajeuremeansaneventorsequenceofeventsbeyondaparty'sreasonablecontrol(whichcouldnotreasonablyhavebeenanticipatedandavoidedbyaparty)preventingordelayingitfromperformingitsobligationshereunder,includingwithoutlimitationwar,strikes,naturaldisasteroradverseweatherconditions;
IntellectualPropertyRights
meanscopyright,rightsininventions,patents,know-how,tradesecrets,trademarksandtradenames,servicemarks,designrights,rightsinget-up,databaserightsandrightsindata,semiconductorchiptopographyrights,therighttosueforpassingoff,maskworks,utilitymodels,domainnamesandallsimilarrightsand,ineachcase:
(a)whetherregisteredornot,
(b)includinganyapplicationstoprotectorregistersuchrights,
(c)includingallrenewalsandextensionsofsuchrightsorapplications,
(d)whethervested,contingentorfutureand
(e)whereverexisting;
LicenseFeemeansthelicensefeereferredtoinclause6(Feesandexpenses)
SoftwarethewarehousemanagementsystemWaterlinereferredtoinclause3(Software)includingtheDocumentation,supportandservicecomponentsthereindescribed.
SpecificationmeansthespecificationfortheSoftwareagreedbetweenthepartiesandsetoutinanyWorkOrdercomprisingaScheduleofanyChannelPartnerAgreement;and
VATmeans:
(a)valueaddedtaxasdefinedintheValueAddedTaxAct1994and
(b)anysimilartaxinanyotherjurisdiction.
1.2Interpretation
InthisAgreement,unlessthecontextotherwiserequires:
1.2.1thesingularincludesthepluralandviceversa;
1.2.2referencestosubclauses,clausesorSchedulesaretosubclauses,clausesorSchedulesofthisAgreement;
1.2.3referencestopersonsincludeindividuals,trusts,partnerships,unincorporatedbodies,governmententities,companiesand/orcorporations(ineachcasewhetherornothavingseparatelegalpersonality);
1.2.4'including’(orsimilarwords)meansincludingwithoutlimitation;
1.2.5clauseheadingsdonotaffecttheirinterpretation;and
1.2.6referencestolegislation(includinganysubsidiarylegislation)includeanymodificationorre-enactmentthereof.
Duration
2
SuppliershalllicenseandsupplytheSoftwaretoCustomerassetoutinSchedule1
23Software
2.13.1SuppliershallsupplytoCustomerthesoftware(theSoftware)assetoutinSchedule1:
2.23.2TheSoftwarelicensedunderthisAgreementshallbedeemedtoincludeallrelatedDocumentation(inwhateverform)suppliedwiththeSoftwareandmorespecificallysetoutinSchedule1.
2.33.3TheSoftwarelicensedunderthisAgreementshallincludeanyupdates,upgrades,newreleasesornewversionsoftheSoftwareunlessseparatelyagreedunderthetermsofasoftwaremaintenanceagreementorsimilarasagreedbythepartiesandassetoutinSchedule1.
34Grantoflicense
3.14.1SuppliergrantsCustomeralicensetousetheSoftwaresubjecttothefollowinglicenseconditions:
3.1.14.1.1Exclusivity:thelicenseisnon-exclusive;
3.1.24.1.2Transferability:thelicenseisnon-transferableandcannotbesublicensed;
3.1.34.1.3Location:thelicenserelatestotheuseoftheSoftwareatthelocationsetoutinSchedule1;
3.1.44.1.4Equipment:theSoftwaremayonlybeusedonthehardwareandapplicationssetoutinthepreconditions(‘thePreconditions’)inSchedule1;and
3.1.54.1.5Purpose:theSoftwaremayonlybeusedinconnectionwiththeCustomer’sownbusinesspurposesunderthePreconditionssetoutinSchedule1subjecttootherrestrictionsonuseinclause5(UseoftheSoftware)below.
3.24.2Deliveryandinstallation:
3.2.14.2.1SuppliershalluseallreasonableendeavorstodeliverandinstalltheSoftware(includinganyDocumentation)toCustomeratthelocationandonthedate(the'DeliveryDate')assetout inSchedule1.
45UseoftheSoftware
4.15.1CustomershallnotusetheSoftwarecontrarytoanyrestrictionstatedinthisAgreement.
4.25.2ExceptasexpresslyagreedbythepartiestothisAgreement,Customer'srightstousetheSoftwaredoesnotpermititto:
4.2.15.2.1distribute,license,sellorotherwisedealinorencumbertheSoftware;
4.2.25.2.2translate,adapt,disassemble,reverseengineerordecompiletheSoftware(oranypartofit),normakeanymodifications,additionsorenhancementstoit;
4.2.35.2.3combine,mergeorotherwisepermittheSoftware(oranypartofit)tobecomeincorporatedinanyotherprogram,norarrangeorcreatederivativeworksbasedonit;
4.2.45.2.4copytheSoftwareandDocumentation(oranypartofit),exceptforsuchback-upsasarereasonablynecessary,providedthatCustomerkeepsaccurateandup-to-daterecordsofsuchcopyingcontainingsuchinformationasSupplierreasonablerequests;
4.2.55.2.5UsetheSoftwareonbehalfoformakeitavailabletoanythirdpartyoralloworpermitathirdpartytodoso.
56Feesandexpenses
5.16.1CustomershallpaySupplieralicensefeeassetoutinSchedule2forthelicensetousetheSoftwareunderthisAgreement.TheFeesshallbepayableonthetermssetoutinSchedule2.
67Taxesandduties
6.17.1AllamountsdueunderthisAgreementareexclusiveofVAT,salesorothertaxapplicablewhichshallbepaidinadditionbyCustomerattherateandinthemannerforthetimebeingprescribedbylaw.
78Invoicingandpaymenttimetable
7.18.1SuppliershallinvoiceCustomerelectronicallytotheemailaddressnotifiedbyCustomerinwritingtoSupplierforallsumsdueunderthisAgreement.
7.28.2Customershallpaysuchsumsinfullwithoutset-offorcounterclaim.
89Interest
8.19.1Wheresumsduehereunderarenotpaidinfullbytheduedate,Suppliermay,withoutlimitingitsotherrights,chargeinterestonsuchsumsat5%ayearabovethebaserateoftheBankofEnglandfromtimetotimeinforce.
8.29.2Interestwillapplyfromtheduedateforpaymentuntilactualpaymentinfull,whetherbeforeorafterjudgment.
910Limitsonliability
9.110.1Subjecttothefollowingsubclauses,innoeventshalltheaggregateliabilityofanypartytotheother(whetherincontract,tort(includingnegligence)orotherwise)andinrespectofallclaims,lossesanddamagesarisingunderorinconnectionwiththisAgreementexceed:
9.1.110.1.1thevalueoftheannuallicensefeeinrespectofanyoneclaimorseriesofrelatedclaims;and
9.1.210.1.2ProvidedthatthisshallbesubjecttoanoveralllimitoftwotimestheannuallicensefeeunderthisAgreementinrespectofanyandallclaims,lossesanddamagesarisingunderorinconnectionwiththisAgreement.
9.210.2Eachparty'sliabilitytotheotherincontract,tort(includingnegligence),misrepresentation(whetherinnocentornegligent),breachofstatutorydutyorotherwisearisingoutoforinconnectionwiththisAgreementshallnotextendtoanylossofprofits,businessopportunity,goodwill,data,anticipatedsavingsoranyspecial,indirectorconsequentiallossordamagewhatsoever.
9.310.3Theabovelimitsonliabilityshalllimiteitherparty’sfinancialliabilityforanyindemnitiesprovidedby
eitherpartyunderthisAgreementincludingwithoutlimitationtheindemnityunderclause13(IntellectualPropertyRightsindemnity).
9.410.4ThepartiesagreethatthelimitationsonliabilityinthisAgreementarereasonablegiventheirrespectivecommercialpositionsandabilitytopurchaserelevantinsuranceinrespectofrisksunderthisAgreement.
9.510.5Notwithstandingtheaboveneitherpartyexcludesorlimitsanyliabilityfor:
9.5.110.5.1personalinjury(includingsicknessanddeath)totheextentthatsuchinjuryresultsfromthenegligenceorwillfuldefaultofapartyoritsemployees;or
9.5.210.5.2fraudorfraudulentmisrepresentation;or
9.5.310.5.3anybreachofanyobligationsimpliedbysection12oftheSaleofGoodsAct1979orsection2oftheSupplyofGoodsandServicesAct1982;or
9.5.410.5.4anyotherliabilitytotheextentthesamecannotbeexcludedorlimitedbylaw.
1011Warranties
10.111.1SupplierwarrantsandrepresentstoCustomerthat:
10.1.111.1.1Supplierhastheright,powerandauthoritytoenterintothisAgreementandgranttoCustomertherights(ifany)contemplatedhereinandsupplytheSoftware;
10.1.211.1.2theSoftwarewillconformandperformaccordingtotheSpecificationinallmaterialrespects,whenusedinthemannerdirectedorrecommendedbySupplierinwriting;
10.1.311.1.3theDocumentationwillprovideuserswithadequateinstructionstoenablethemtoeffectivelyusetheSoftware;
10.1.411.1.4theSoftwareandthemediaonwhichtheSoftwareisdeliveredwillbefreefromdefectsinworkmanshipandmaterials,andfreefromvirusesandothermaliciouscodewhensupplied;and
10.1.511.1.5theSoftwaredoesnotinfringetheIntellectualPropertyRightsofanythirdparty.
10.211.2Thewarranties(andrepresentations)specifiedintheaboveclausesaresubjecttoCustomergivingnoticetoSupplierassoonasitisreasonablyableuponbecomingawareofthebreachofwarranty(orrepresentation)butinthecaseofawarranty(orrepresentation)astoconformanceandperformanceaccordingtotheSpecification,suchnoticemustbegivenwithin30days(Warranties).
10.311.3UponnotificationinwritingSupplierundertakestouseallreasonableendeavorstoremedyanyfaultarisingfromabreachofsubclause11.1(Warranties)within30daysafternotification.Intheeventofbreachofsubclauses11.1.2and11.1.4ifSupplierrectifiessuchfaultwithinsuchtimethenitwillhavenootherliabilityofanykindinrespectofthefault.SuchremedyshallbefreeofchargetoCustomerunlessthefaultisfoundnottoarisefromabreachofsubclause11.1(Warranties),atwhichpointCustomershallpayallreasonableanddemonstrablecostsandexpensesassociatedwiththefaultincurredbySupplier.
10.411.4SupplierdoesnotwarrantorrepresentthattheSoftwareshallbe:
10.4.111.4.1uninterruptedorerrorfree;
10.4.211.4.2compatiblewiththirdpartysoftwareorequipment,otherthanthatdescribedintheSpecification.
10.511.5AllotherwarrantiesandrepresentationsastotheSoftware,whetherstatutoryorimplied,areherebyexpresslyexcludedtothefullestextentpermittedbylaw.
10.611.6AnywarrantiesgivenbySuppliershallbesubjecttoCustomerusingtheSoftwareincompliancewiththisAgreementandtheDocumentation,andSuppliershallnotbeliableunderthisclausefor,orrequiredtoremedy,anyproblemarisingfrom:
10.6.111.6.1Customer’sfailuretoinstallanyupdate,fixorimprovementpreviouslyprovidedtoitbySupplier;
10.6.211.6.2anymodificationmadetoanypartoftheSoftwarebyanyoneotherthanSupplierwithoutitsexpresspriorwrittenconsent;or
10.6.311.6.3anydefectorerrorwhollycausedbyanyequipmentorthirdpartysoftwareusedinconnectionwiththeSoftware,otherthanthatdescribedintheSpecification.
1112IntellectualPropertyRights
11.112.1ExceptforCustomer'slicensetousetheSoftwareasexpresslygrantedabove,Customershallnotacquireinanyway,anytitle,rightsofownership,orIntellectualPropertyRightsofwhatevernatureintheSoftwareorinanycopiesofitandnoIntellectualPropertyRightsofeitherpartyaretransferred orlicensedasaresultofthisAgreement.
11.212.2CustomeracknowledgesandunderstandsthattheSoftwarecontainsconfidentialandproprietaryinformationanditshallnotconceal,modify,remove,destroyoralterinanywayanyproprietarymarkingsofSupplieronorintheSoftwareoranyrelatedmaterialsanddocumentation.
1213IntellectualPropertyRightsindemnity
12.113.1SuppliershallindemnifyandkeepindemnifiedandholdharmlessCustomerfromandagainstanylosses,damages,liability,costs(includinglegalfees)andexpensesincurredbyCustomerasaresultoforinconnectionwithanyaction,demandorclaimthatuseorpossessionoftheSoftware,infringestheIntellectualPropertyRightsofanythirdparty('SupplierIPRClaim'),providedthatSuppliershallhavenosuchliabilityifCustomer:
12.1.113.1.1doesnotnotifySupplierinwritingsettingoutfulldetailsofanySupplierIPRClaimofwhichithasnoticeassoonasisreasonablypossible;
12.1.213.1.2makesanyadmissionofliabilityoragreesanysettlementorcompromiseoftherelevantSupplierIPRClaimwithoutthepriorwrittenconsentofSupplier(whichshallnotbeunreasonablywithheldordelayed);
12.1.313.1.3doesnotletSupplieratitsrequestandownexpensehavetheconductoforsettleallnegotiationsandlitigationarisingfromSupplierIPRClaim;or
12.1.413.1.4doesnot,atSupplier’srequestandownexpense,giveSupplierallreasonableassistanceinthecircumstancesdescribedabove.
12.213.2IfanySupplierIPRClaimismadeorisreasonablylikelytobemadeagainstCustomer,Suppliershallpromptlyandatitsownexpenseeither:
12.2.113.2.1procureforCustomertherighttocontinueusingandpossessingtheSoftware;or
12.2.213.2.2modifyorreplacetheinfringingpartoftheSoftwareandwithoutadverselyaffectingthefunctionalityoftheSoftwareassetoutinthisAgreementsoastoavoidtheinfringementorallegedinfringement,providedthatif,Supplierhavinguseditsreasonableendeavors,neitheroftheabovecanbeaccomplishedonreasonableterms,Suppliershall(withoutprejudicetotheindemnityabove)refundtheLicenseFeespaidbyCustomerinrespectoftheSoftware.ApartfromtheindemnitygivenbySupplierabove,thisshallbeCustomer’ssoleremedyinrespectoftheSoftwareinfringingIntellectualPropertyRights.
1314Mitigation
13.114.1InrespectofanyindemnitygivenbyeitherpartyunderthisAgreement,thepartywhichreceivesthebenefitoftheindemnityshalltakeallreasonablestepssoastoreduceormitigatethelosscoveredbytheindemnity.
1415EntireAagreement
14.115.1ThisAgreementcontainsthewholeagreementbetweenthepartiesrelatingtoitssubjectmatterandsupersedesanyprioragreements,representationsorunderstandingsbetweenthemunlessexpresslyincorporatedbyreferenceinthisAgreement.Eachpartyacknowledgesthatithasnotreliedon,andshallhavenoremedyinrespectof,anyrepresentation(whetherinnocentornegligent)madebutnotexpresslyembodiedinthisAgreement.Nothinginthisclauselimitsorexcludesanyliabilityforfraudorfraudulentmisrepresentation.
1516ForceMajeure
15.116.1ApartywillnotbeliableifdelayedinorpreventedfromperformingitsobligationshereunderduetoForceMajeure,providedthatitpromptlynotifiestheotheroftheForceMajeureeventanditsexpectedduration,andusesreasonableendeavorstominimizetheeffectsofthatevent.
15.216.2If,duetoForceMajeure,apartyisunabletoperformamaterialobligation,orisdelayedinorpreventedfromperformingitsobligationsforacontinuousperiodofmorethan60days,theotherpartymay,withinafurther14daysterminatethisAgreementonnotice;otherwisethisAgreementshallcontinueinfullforceandeffect.
1617Termination
16.117.1Eitherpartymay,withoutprejudicetoitsotherrightsandremedies,bynoticeinwritingtotheotherpartyimmediatelyterminatethisAgreementiftheother:
16.1.117.1.1isinmaterialorpersistentbreachofanyofitsobligationsunderthisAgreementandifthatbreachiscapableofremedyandtheotherhasfailedtoremedythatbreachwithin30daysafterreceivingwrittennoticerequiringittoremedythatbreach;or
16.1.217.1.2isunabletopayitsdebts(withinthemeaningofsection123oftheInsolvencyAct1986)orbecomesinsolventoranorderismadeoraresolutionpassedfortheadministration,winding-upordissolutionoftheother(otherwisethanforthepurposesofasolventamalgamationorreconstruction)oranadministrativeorotherreceiver,manager,liquidator,administrator,trusteeorsimilarofficerisappointedoveralloranysubstantialpartoftheassetsoftheotherortheotherentersintoorproposesanycompositionorarrangement withitscreditorsgenerallyoranyanalogouseventoccursinanyapplicablejurisdiction.
16.217.2CustomermaywithoutprejudicetoitsotherrightsandremediesbynoticeinwritingtoSupplierimmediatelyterminatethisAgreementifSupplierceasescarryingonbusinessintheUnitedKingdom,orifSupplieroranyofitsAssociatesundergoachangeofControlthatisinCustomer’sreasonableopinionlikelytohaveamaterialadverseeffectonCustomerortheprovisionoftheSoftware.
16.317.3IntheeventofterminationofthisAgreementforanyreason,eachpartyshallwithin14daysreturnordestroy(attheotherparty'soption)alltheotherparty'sConfidentialInformationinitspossessionorunderitscontrolandallcopiesofsuchinformation.Inaddition,intheeventofCustomer’sbreachofthisAgreement,CustomershallreturnallcopiesoftheSoftwareandDocumentation(anddeactivateaccesscodesorkeys)andceasealluseofthesame.
Notwithstanding anything to the contrary, including, but not limited to, anything contained in this Agreement, Schedules and/or any and all Statements of Work, in the event the Software availability and associated service falls below 97% for more than three months in any six month period, Customer may immediately terminate this Agreement upon prior written notice to Supplier and Supplier shall refund any amounts paid by Customer to Supplier for Services which were not delivered on a pro-rata basis. 17.4
B Notwithstanding anything to the contrary, including, but not limited to, anything contained in this Agreement, Schedules and/or any and all Statements of Work, Buyer and Seller agree on the following reduction in the annual License Fee in the event the Software and associated service falls below 97%:
a)Month 2=10% reduction in the annual License Fee
b)Month 3=20% reduction in the annual License Fee
c)Month 4=30% reduction in the annual License Fee
Supplier shall upon ten days’ notice from Customer refund to Customer any amounts owed Customer under this Section.
1718Notices
17.118.1NoticesunderthisAgreementmustbeinwritingandsenttotheotherparty'sregisteredoffice(orsuchotherapplicableaddressforserviceagreedbythepartiesfromtimetotimeinwriting).Noticesmaybegiven,andwillbedeemedreceivedifcorrectlyaddressed:
17.1.118.1.1byfirst-classpost:twodaysafterposting;
17.1.218.1.2byairmail:sevendaysafterposting;and
17.1.318.1.3byhand:ondelivery.
1819Confidential Information Information
18.119.1Eachpartyshallmaintaintheconfidentialityoftheotherparty'sConfidentialInformationandshallnotwithoutthepriorwrittenconsentoftheotheruse,disclose,copyormodifytheotherparty'sConfidentialInformation(orpermitotherstodoso)otherthanasnecessaryfortheperformanceofitsrightsandobligationsunderthisAgreement.
18.1.119.1.1Theprovisionsofthisclauseshallnotapplytoinformationwhich:
(a)isorcomesintothepublicdomainthroughnofaultoftherecipient,itsofficers,employees,agentsorcontractors;
(b)islawfullyreceivedbytherecipientfromathirdpartyfreeofanyobligationofconfidenceatthetimeofitsdisclosure;
(c)isindependentlydevelopedbytherecipient,withoutaccesstooruseofsuchinformation;or
(d)isrequiredbylaw,bycourtorgovernmentalorregulatoryordertobedisclosedprovidedthattherelevantparty,wherepossible,notifiestheotherpartyattheearliestopportunitybeforemakinganydisclosure.
Th
18.1.219.1.2Theobligationsunderthisclauseshallsurvivethevariation,expiryorterminationofthisAgreementforaperiodoffiveyearsthereafter.
1920General
19.120.1TimeofdeliveryoftheSoftwareandtheDeliveryDatearenotoftheessenceunderthisAgreement.
19.220.2EachpartyisresponsibleforitslegalandothercostsinrelationtothepreparationandperformanceofthisAgreement.
19.320.3ProvisionswhichbytheirtermsorintentaretosurviveterminationofthisAgreementwilldoso.
19.420.4Thepartiesareindependentbusinessesandnotpartners,principalandagent,oremployerandemployee,orinanyotherrelationshipoftrusttoeachother.
19.520.5ForthepurposesoftheContracts(RightsofThirdParties)Act1999,thisAgreementisnotintendedtoanddoesnotgiveanypersonwhoisnotapartytoitanyrighttoenforceanyofitsprovisions.However,thisdoesnotaffectanyrightsorremedyofsuchapersonthatexistsorisavailableapartfromthatAct.
19.620.6TheSuppliermayassign,subcontractorencumberanyrightorobligationunderthisAgreement,inwholeorinpart.TheCustomermaynotassign,subcontractorencumberanyrightorobligation underthisAgreement,inwholeorinpart,withoutthepriorwrittenconsentoftheSupplierorexceptasexpresslypermittedinthisAgreement.
19.720.7NoamendmentorvariationofthisAgreementwillbevalidunlessagreedinwritingbyanauthorizedsignatory.
19.820.8IfanyclauseinthisAgreement(orpartthereof)isorbecomesillegal,invalidorunenforceableunderapplicablelaw,butwouldbelegal,validandenforceableiftheclauseorsomepartofitwasdeletedormodified(orthedurationoftherelevantclausereduced),therelevantclause(orpartthereof)willapplywithsuchdeletionormodificationasmayberequiredtomakeitlegal,validandenforceable,andthepartieswillpromptlyandingoodfaithseektonegotiateareplacementprovisionconsistentwiththeoriginalintentofthisAgreementassoonaspossible.
19.920.9Unlessotherwiseexpresslyagreed,nodelay,actoromissionbyeitherpartyinexercisinganyrightorremedywillbedeemedawaiverofthat,oranyother,rightorremedy.
19.1020.10AllpaymentsunderthisAgreementwillbemadewithoutset-offorcounterclaim,freeandclearofandwithoutdeductionofanytaxes,levies,duties,chargesandwithholdingsofanykindnoworinfutureimposedinanyjurisdiction.
19.1120.11TheamountsdueunderthisAgreementshallnotchangeexceptasmutuallyagreedbytheparties.
19.1220.12Eachpartywill,atitsowncost,doallfurtheractsandexecuteallfurtherdocumentsnecessarytogiveeffecttothisAgreement.
2021Counterparts
20.121.1ThisAgreementmaybesignedinanynumberofcounterpartsandbythepartiesonseparatecounterparts,eachofwhichwhenexecutedanddeliveredshallbeanoriginal,andsuchcounterpartstakentogethershallconstituteoneandthesameagreement.ThisAgreementshallnotbeeffectiveuntileachpartyhassignedonecounterpart.
2122Governinglawandjurisdiction
21.122.1In the event of a dispute and Customer commences any legal action on Supplier, thisAgreementshall be governedbythelawofEnglandandWalesand allsuch disputesunderthisAgreementshallbesubjecttotheexclusivejurisdictionofthecourtsofEnglandandWales.
21.222.2In the event of a dispute and Supplier commences any legal action Customer, thisAgreement shall be governedbythelawsof the State of California, USA, and all such disputesunderthisAgreementshallbesubjecttotheexclusivejurisdictionofthe state and federalcourtslocated in Orange County, California.
Schedule1
ApplicationandSupport Agreement
WaerSystems And VHA Corp.
And VHA Corp.
Date:1stNovember2016
A.SERVICES
WaerSystemswillusereasonableendeavorstoprovideApplicationsupportservicesmoreparticularlydescribedinClause[4]andAppendixB
B.COMMENCEMENT DATE
1stNovember2016
C.INTIALPERIOD
ThisAgreementshallcommenceontheCommencementDateandshallcontinueforaperiodof36months(“theInitialPeriod”)andthereaftershallcontinuefromyeartoyearunlessterminatedearlierinaccordancewiththetermsofthisAgreement.
D.LOCATION
TheApplicationshallbeprimarilylocatedatRackspaceUKorequivalenthostinglocationasrequiredfromtimetotime.OthersystemshostingtheApplicationmaybelocatedatclientsitesinfuture.
E.QUARTERLY CHARGE
PeriodicpaymentsasvariedfromtimetotimeinaccordancewiththeprovisionsofthisAgreement,andpayablequarterlyinadvance.
F.APPLICATIONS SUPPORTED
TheApplicationsupportedisWaterlinedevelopedbyWaerSystemsforVHACorp.asinliveuseasat1stNovember2016andacceptedbyWaerSystems.ThedetailofwhatisincludedintheApplicationandadditionalfunctionalityasagreedaredefinedinAppendixA.
G.DESIGNATEDWAERSYSTEMSCONTACT
Name: DavidSnelson Title:ManagingDirectorTel:00441903768036
Email:
H.CONTRACT NUMBER
I.WS4357
J.RESPONSETIMES
PriorityLevel / Max.ResponseTime / TargetResolutionTime / Example / EscalationP1
Immediate / 30minutes / SamedaywithinhoursofinitialassignmentbycustomertoWaer.Theseissuestakepriorityoverallothersupportdevelopment Issues. / AnexampleofsuchanissueistheunavailabilityofWAERlinx / Automatic immediateescalationto1stand2ndLevel
P2
Urgent / 60minutes / 1workingday / WAERlinxlivebutcriticalfunctionalityunavailable / Immediate escalationto1stLevel.Escalationto2ndLeveliftargetismissed.
P3
High / 60minutes / 2workingdays / WAERlinxlivebutnon-criticalfunctionalityunavailable / Escalateto1stLeveliftargetisunsatisfactoryormissed
P4
Normal / 90minutes / 3workingdays / Doesnotimpactthegeneralfunctionalityofthebusiness / Escalateto1stLeveliftargetisunsatisfactoryormissed
P5
Low / 90minutes / Whenpossible.AlloutstandingP5issuesaretobereviewedattheSLAReview / Nonegativeimpactbutrequiresresolution / Escalateto1stLeveliftargetisunsatisfactoryormissed
In the case of persistent non-conformance to these targets, restoration timeswill be reviewed at theoperational meetings.
K.INITIATINGASUPPORTCALL
Thecontactpointforloggingasupportcallis:
L.ESCALATION PROCEDURE
EscalationContactNumbers(duringBusinessHours):
1stLevel:DaveRoberts / TechnicalDirectorDDINumber+441903768025Mobile+447900563613
Account Management / DavidSnelson,ManagingDirectorDDINumber+441903768036
MobileNumber+447908627688
AppendixA–SupportedApplication
Belowisthelistofwebsitesthatareincludedforsupportunderthiscontract.
AppendixB–SpecificSupportTasksProvided
Applicationoperationandroutinesupporttaskstobecarriedoutunderthiscontractincluding:
•Checkingoferrorandbatchprocessinglogsfornewmessagesatregularintervalsandinresponsetodailynotificationoferroremails
•Codesupporte.g.faultfixing
•ApplicationconfigurationsupportandproductfaultissuesforWAERlinx
•Applicationscripts–maintainingandsupportingexistingapplicationsscripts–e.g.WAERlinx/restart,replication,databaseexports
•ProactiveWAERlinx/errorandapplicationloghandling
•Liaisonwith3rdpartysoftwareproviderstosupporttheApplication
•PatchesandminorupgradesforWAERlinxsoftware.(Note:Majorupgradeswillbesubjecttoaseparatecommunicationastheyoccur).
•Applicationsoftwarechangemanagement–i.e.operatingandsupportingsourcecodecontrolandareleasemanagementsystem.
•Provision,supportandmaintenanceofdevelopmentenvironmentforthepurposesofsupport.
SupportprovidedunderthiscontractbyWaerSystemsmaybelimitedto2ndand3rdlinesupport.1stlinesupportcanbeprovidedbyapre-agreed,namedWaerpartner.
Additionalcover
Additionalcovercanbeprovidedasdetailedbelow.[CostsforadditionalcoveraredetailedintheSchedule2,SupportServiceLevelFinancials.]
ProvisionofsupportduringUKpublicholidaysandweekends:
Ifrequired,anapplicationsupportanalystcanbeplacedonStandbyalert.Thehoursofcoverwillbethesameastheworkingweek08:00–17:30UKTIME.
ProvisionofsupportduringEuropeanpublicholidaysthatarenotpublicholidaysintheUK:
IntheeventofaPublicholidaythatdoesnotcoincidewiththeUKpublicholiday,supportcallsraisedbytheCountrieswillbehandleddirectlybyWaerSystemsinpriorityorder.
Schedule2–SupportServiceLevelFinancials
LicenseFeeasdetailedinStatementofWorkspayableonaquarterly,inadvancebasis.
BankAccountDetails:
TheAmountspayabletoSupplierunderthisAgreementshallbepaidintothefollowingbankaccountbyelectronicfundstransferunlessotherwisenotifiedbySuppliertoCustomerinwritinginaccordancewiththisAgreement:
Bank:TheRoyalBankOfScotlandAccountName:WaerSystemsLimitedSortCode:16-00-15
AccountNumber:10133729
AttestationandSignature
AGREEDbythepartiesthroughtheirdulyauthorizedrepresentativesontheCommencementDatewrittenonthefirstpageofthisAgreement.
Execution
Signedby[insertfullnameofdirector/authorizedsignatory]DavidSnelson for andon behalf ofManagingDirector
WaerSystemsLimited
AND
Signedby[insertfullnameofdirector/authorizedsignatory]......
for andon behalf of[DirectorORAuthorizedsignatory]VHACorp.