CharityComms is looking for a lively, enthusiastic individual to join our small, busy team as digital content editor, to run our website, enews and social media channels.

A passion for digital and the charity sector is a must. Your role will be to communicate with our audience of charity communicators, both our members and beyond. You’ll use a range of channels to help us achieve our vision of putting excellent communications at the heart of every charity’s work for a better world.

You’ll ideally have a couple of years’ experience in digital communications and will be able to commission/write/edit great pieces for our website and content for our social media channels. You’ll need to understand and demonstrate our brand values and tone of voice. And you’ll be a dab hand at testing and evaluating our digital content so we keep improving the way we communicate with our growing network.

Your main responsibilities will include:

Sourcing, editing and uploading high quality content that communicates and promotes our mission, brand and services across digital communications channels including ourwebsite, enews and social media.

Managing our social media networks: Twitter, LinkedIn and Facebook.

Writing and sending our fortnightly enews and managing our lists.

Improving our website and other digital channels by using Google Analytics to come up with suggestions for continuous improvement.

Growing our networks in terms of volume and levels of engagement.

Live-tweeting at our events.

Overseeing AskCharity, our media matching service.

Skills, interests and experience

Essential / Desirable
Experience of writing for a variety of formats and audiences and in particular for the web, email and social media / Yes
Good writing and editing skills / Yes
Experience of using Content Management Systems / Yes
Experience of managing social media networks / Yes
Experience of using databases, ideally Salesforce / Yes
Experience in producing email newsletters using a mass mailer system (such as Campaign Monitor) / Yes
A desire to innovate and explore new ways to improve our digital capability / Yes
To have an interest in voluntary sector communications / Yes
The ability to multitask and stay calm under pressure / Yes
To be highly organised and pay close attention to detail / Yes
To have excellent customer service skills / Yes
Initiative, enthusiasm and a problem-solving approach / Yes
Marketing experience / Yes
To have some knowledge/interest in photography and rich media content production (eg video, podcasts etc) / Yes

CharityComms’ vision: Our vision is for effective and inspiring communications to be at the heart of every charity's work for a better world.

Our purpose: We improve the standard of communications and champion its role in the sector. We represent, support, inspire, connect and inform our members and the wider charity communications community.

Our values

We inspire: By sharing best practice, insight and innovation.

We’re passionate: About the role and value of communications in the charity sector.

We listen and respond: Our work is based on the experiences of charity communications professionals and we respond to their needs.

We’re unifying: We connect charity communications professionals, enabling them to inspire and support each other and share knowledge, skills and resources.

We’re supportive: We support and encourage our community and promote the professional development of communicators.

We champion: We fly the flag for comms to be valued and play a central, strategic role within charities.

We challenge: We encourage innovation and continuous learning.

Our essence: Inspiring communications at the heart of charities

Our goals: what success will look like

By the end of the next 10 years:

Sector specific

  1. Communications will be recognised across the sector as an integral part of the effectiveness of charities
  2. The top 500 charities will have SMT/senior board representation from communications (ie an equal voice at the top table)
  3. More and better resources will be available to help charity communicators improve their skills and the impact of their work
  4. The planning and delivery of charities’ communications will take place in the context of an integrated brand and organisational framework

Specific to CharityComms

1.All charity communicators will be aware of and have access to the benefits and services offered by CharityComms

2.We will substantially improve the baseline skills and competencies of individuals at all levels within the sector through facilitating professional development based around CharityComms’ competency framework

3.It will be standard practice to become a member of CharityComms as an indicator of your commitment to communications and your professional development

4.We will be seen as the hub for innovation, best practice and thought-leadership and can demonstrate the impact this has

5.We will achieve the best policies, regulations and legislation of external bodies that impact our beneficiaries