Cash Management Assistant I Birmingham

Cash Management Assistant I – Birmingham

This position is responsible for providing general and technical support and assistance to clients and personnel with respect to the Bank's electronic banking products and cash management services (e.g., Internet Banking, ACH, Account Reconcilement, Cash Sweep Program, Lockbox, Remote Deposit).

The incumbent will:

· Distribute ACH Returns and Excess Debit reports daily

· Set up all Cash Management products and services on the appropriate system

· Prepare and distribute Internet Banking and Remote Deposit user letters and user guides

· Respond to incoming departmental fax and email requests

· Provide call center support for incoming internal and external calls related to all electronic services including but not limited to bank deposit, ACH remote deposit, wires, Internet banking and E-statements

· Track and maintain Cash Management exceptions (including review of system setup and documentation)

· Perform other duties as assigned

Minimum Qualifications:

· High school diploma or equivalent

· Two (2) to three (3) years of related experience, demonstrating progressive growth

· Experience using Microsoft Outlook, Word and Excel

· Working knowledge of Windows / OSX / Android / IOS / systems preferred

· Previous Internet Banking and Deposit Operations experience preferred

· Knowledge of Bank operations and products

· Knowledge of basic accounting, as demonstrated in previous experience reviewing account information to research and monitor accounts

· Customer service experience, including researching and resolving issues

· Effective organizational and time management skills, as demonstrated by previous experience managing multiple tasks within deadlines

· Basic knowledge of related federal and state banking compliance regulations and other Bank operational policies