MONTHLY STATISTICS – 2007
ADVANCED PRACTICE / JAN / FEB / MAR / APR / MAY / JUN / JUL / AUG / SEP / OCT / NOV / DEC# APPLICATIONS RECEIVED
NURSE PRACTITIONERS
SCHOOL NURSES
CRNA
PRESCRIBING & DISPENSING
CLINICAL NURSE SPECIALISTS
SCHOOL NURSE RENEWAL
TEMPORARY ISSUED
AVERAGE # OF DAYS FROM APPLICATION RECEIVED TO CERTIFICATION ISSUED
NURSE PRACTITIONERS
SCHOOL NURSES
CRNA
PRESCRIBING & DISPENSING
CLINICAL NURSE SPECIALISTS
RENEWALS
SCHOOL NURSE RENEWALS
MAILED
AVG # OF DAYS TO ISSUE
SCHOOL NURSE RENEWALS
P & D RENEWALS MAILED
AVG # OF DAYS TO ISSUE
P & D RENEWALS
NUMBER OF APPLICATIONS
MAILED
AVG NUMBER OF DAYS
FOR FINGERPRINTS TO
BE RETURNED FROM FBI
NUMBER OF FINGERPRINT
REJECTS
OTHER:
FPS SENT TO DPS / FBI
FPS RECD FROM DPS / FBI
MONTHLY STATISTICS – 2007
RN/LPN ENDORSEMENTS / JAN / FEB / MAR / APR / MAY / JUN / JUL / AUG / SEP / OCT / NOV / DECRN/LPN APPS PROCESSED
# TEMP RN/LPN LIC ISSUED
# PERM RN/LPN LIC ISSUED
TOTAL LICENSES ISSUED
AVG # DAYS FROM APP
RECEIVED TO TEMP ISSUED
AVG # DAYS FROM APP RECEIVED TO PERM LIC ISSUED
AVG # DAYS FROM FINGERPRINT
SENT TO DPS à RETURNED FROM FBI
ENDORSEMENT WALKINS
B.J. HRS WORKED IN ENDORSEMENTS
OTHER:
MONTHLY STATISTICS – 2007
RN/LPN EXAMINATION
/JAN
/FEB
/MAR
/APR
/MAY
/JUN
/JUL
/AUG
/SEP
/OCT
/NOV
/DEC
# RN APPS PROCESSED# LPN APP PROCESSED
# RN TEMP LIC ISSUED
# PERM RN LIC ISSUED
# LPN TEMP LIC ISSUED
# PERM LPN LIC ISSUED
AVG # DAYS FROM APP RECEIVED TO TEMP LIC ISSUED
AVG # DAYS FROM APP RECEIVED TO PERM LIC ISSUED
# OF VERIFICATIONS MAILED
OTHER:
FAILED TEST RESULTS
TRANSCRIPTS
SPEED MEMOS
CNS APPLICATION
FP REJECTS
CNA FP REJECTS
CNA WITHDRAWALS
TRIAGE APPLICATION
CNA DEMO
CNA RENEWALS VERIFY
CLOSED OUT & UPDATED CNA
CNA DEFICIENCY NOTICE SENT
MONTHLY STATISTICS – 2007
RN/LPN RENEWALS
/ JAN / FEB / MAR / APR / MAY / JUN / JUL / AUG / SEP / OCT / NOV / DECRN/LPN APPS RENEWED:
MANUALLY
SCANNED
AVG # OF DAYS FROM APP RECEIVED TO RENEWAL ISSUED
RN/LPN RENEWAL NOTICES MAILED
RN/LPN RENEWAL APPS MAILEDDEFICIENCY NOTICES SENT
LICENSES PRINTED
NURSYS CHECKS
DUPLICATE LICENSES / NAME / ADDRESS CHANGES
PAGES VERIFIED
RENEWAL APPS CHECKED
LICENSES INACTIVATED
MONTHLY STATISTICS-2007
RN/LPN RENEWAL NOTICES MAILED… continued /JAN
/FEB
/MAR
/APR
/MAY
/JUN
/JUL
/AUG
/SEP
/OCT
/NOV
/DEC
REFUNDSTRIAGE SHEETS
INACTIVE VERIFICATIONS PRINTED
PHONE CALLS
OTHER:
RENEWAL POST CARDS SENT
TEMPORARY REFRESHER COURSE LICENSE
CNA RENEWALS SCANNED
FAXES
MICROFILM APP PRINTED
LIC RETD BY MAIL-WEB RENEWAL ERROR, ADDRESS VERIFIED
STAMPED ENVELOPES WITH NEW ADDRESS
MONTHLY STATISTICS – 2007
# APPLICATIONS RECEIVED
# TEMP CERTIFICATES ISSUED
AVG # DAYS FROM APP RECEIVED TO TEMPORARY ISSUED
AVG # DAYS FROM APP RECEIVED TO PERMANENT CERTIFICATE ISSUED
AVG # DAYS FROM FINGERPRINT SENT TO DPS à RETURNED FROM FBI
NUMBER OF TRIAGE SHEETS
OTHER:
CNA EXAMINATION
# CNA APPLICATIONS RECEIVED# CNA TEMP LIC ISSUED
AVG # DAYS FROM APP RECEIVED TO TEMPORARY CERTIFICATE ISSUED
AVG # DAYS FROM APP RECEIVED TO PERMANENT CERTIFICATE ISSUED
# OF VERIFICATIONS MAILED
# OF TRIAGE SHEETS
OTHER:
MONTHLY STATISTICS – 2007
CNA RENEWALS
/JAN
/FEB
/MAR
/APR
/MAY
/JUN
/JUL
/AUG
/SEP
/OCT
/NOV
/DEC
# APPLICATIONS PROCESSEDAVG # OF DAYS FROM APP RECEIVED TO RENEWAL ISSUED
TRIAGE SHEETS
CNA RENEWALS SENT
OTHER:
PHONE MESSAGES
CALL BACK
HANDLED BRENT’S CALLS
HELPED W/CNA EXAM (Helen)
FRONT DESK PHONE COVERAGE
MONTHLY STATISTICS – 2007
OTHER WORKLOAD STATISTICS / JAN / FEB / MAR / APR / MAY / JUN / JUL / AUG / SEP / OCT / NOV / DECAVG DAILY PHONE CALLS
AVG IVR USAGE
/ PER CORY – DO NOT CURRENTLY USE
TOTAL WEB PAGE HITS PER MONTH
PUBLIC RECORD REQUESTS
AVG NUMBER E-MAILS/DAY
AVG NUMBER WALKINS / CUSTOMERS PERDAY (RECEPTIONIST DESK):
TOTAL
PER DAY
TOTAL MAKE DISCS MAILED PER MONTH (BY CD/EMAIL)
NUMBER OF REQUESTS FOR MAILING LIST INFORMATION PER MONTH
# OF APPLICATIONS MAILED BY RECEPTIONISTS
TOTAL
PER DAY
MONTHLY STATISTICS-2007
# OF APPLICATIONS MAILED BY MAIL ROOM
SMALL MAIL SENT
$.39 - .87
LARGE MAIL SENT
$.87 – 11.00
CERTIFIED SMALL SENT
$4.64 – 5.84
CERTIFIED LARGE SENT
$5.84 +
POST CARDS MAILED
BOXES MAILED
# APPLICATION PACKETS MADE
AVG POUNDS OF MAIL RECEIVED / DAY
START OF DAY MAIL LBS
OUTGOING MAIL LBS
FINGERPRINT CARDS MAILED
OTHER:
RETURNED RENEWAL CARDS
RETURNED CERTIFIED MAIL:
LARGE $6.08
(Mar 6.80)
SMALL $4.64
(Mar 4.69)
WORKED IN: ENDOR
FRONT DESK
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