NCFE Level 2 Certificate in Cleaning Knowledge and Skills

Level 2 Certificate in Cleaning Knowledge and Skills – Part C

NCFE Level 2 Certificate in Cleaning Knowledge and Skills

Candidate Assessment – Part C

Candidate Details

Please complete all of the following in BLOCK CAPITALS and in BLACK PEN

Name:

Address:

Post Code:

Mobile Number:

Work Number:

Home Number:

Preferred Number:

Preferred contact time(s):Morning Late afternoon Anytime 

Early afternoon Evening 

E-mail (please print clearly):

Employer:

College:

Candidate Statement

I have completed the following assessment and confirm all the work is my own.

Signed:

Date:

ASSESSMENT QUESTIONS

Please complete ALL the answers to the questions in each of the sections and submit these together.
This assessment workbook contains questions in relation to the information provided in your learning resource pack.
Please:

Read your learning resource before attempting to answer these assessment questions
Fully complete, sign and date the candidate information on the front sheet overleaf
Answer ALL questions IN FULL
Check you have answered each question fully before submitting to your tutor for marking
Make sure you supply any research materials together with your assessment.

(Please note: read each question carefully as there may be more than one answer required).

Tips for understanding how to answer the questions

Describe
If you are asked to describe something you should state the features in such a way that another person could recognise what you are describing if they saw it.

An example might be: Describe a donkey. It would be insufficient to state “has four legs and a back” as this could be a chair. A description stating “a four legged animal, long tail, mane, similar to a horse but generally smaller, makes a unique sound like “eeyor” often repeatedly.” Would probably allow another person to recognise your description as a donkey.

Explain / discuss
Give details which make what you are trying to say clear to the reader. As a general rule, this type of question requires the most in depth answer.

State
Usually requires a shortened answer, which could be a list or a single sentence. Several questions take the form of “state what the letters ‘BBC’ stand for”. The answer would simply be “British Broadcasting Corporation”.

Outline
This type of question needs a brief answer which does not include much detail, but covers all steps, stages or parts involved. A question asking you to outline how to catch a train would require an answer along the lines of “check train times, choose train, go to station, buy ticket and board train”. It would not expect you to include the detail of how you would do these things.

Identify
This means to give sufficient detail so that someone else can recognise your description. This is sometimes used instead of “state”, so think what the question is asking for.

Demonstrate
Means just that. Show someone what you do.

UNIT 5: Principles of decontamination, cleaning and waste management

(Please note: the numbers in brackets refer to the assessment criteria for each activity and are for your tutor’s use.)

Q1. Describe the importance of a clean working environment. (1.1)

Q2. Describe workplace cleaning schedules (1.2)

Q3. Describe the purpose of colour-coding cleaning equipment. (1.3)

Q4. Describe the uses of the following chemicals: (1.4)

a)Detergent

b)Disinfectant

c)Sanitiser

Q5. Describe the cleaning methods and safe storage requirements for cleaning equipment. (1.5)

Q6. Describe the cleaning decontamination and waste management roles and responsibilities of: (2.1)

a)Employees

b)Employers

c)Specialist Personnel

Q7. Describe the procedure that employees should follow if they have concerns over standards of hygiene. (2.2)

Q8. Describe the importance of regular training for staff. (2.3)

Q9. Define the term ‘decontamination’. (3.1)

Q10. Outline the stages of decontamination (3.2)

Q11. Describe the importance of decontamination. (3.3)

Q12. Describe the procedures to follow when using cleaning agents. (3.4)

Q13. Describe the procedures to follow when using disinfecting agents. (3.5)

Q14. Describe thesafety procedures used at different stages of decontamination (3.6)

Q15. Describe the use of personal protective equipment (PPE) during the decontamination process (3.7)

Q16. Identify the cleaning and storage requirements for decontamination equipment. (3.8)

Q17. Describe the risks associated with handling laundry. (4.1)

Q18. Describe safe working procedures that help to minimise the spread of infection when handling laundry. (4.2)

Q19. Describe the process for: (4.3)

a)Storage of contaminated laundry

b)Collection of contaminated laundry

c)Cleaning of contaminated laundry

d)Returning clean laundry to individuals

Q20. Identify current legislation relating to waste management. (5.1)

Q21. Identify the categories of waste related to the workplace. (5.2)

Q22. Describe the safe disposal methods for the different categories of waste. (5.3)

Q23. Define what is meant by the term, ‘biological spillage’. (5.4)

Q24. Describe the actions to take to deal with biological spillings. (5.5)

UNIT 6: Cleaning of interiors and washrooms

This unit includes some assessment questions which require witness observations. It is recommended that you read the following guidance with your witness, before progressing through the question for this unit.

Guidance for witnesses:
When completing a witness observation, the witness needs to fully describe what they have observed. The witness observation should clearly illustrate what the learner has demonstrates so that assessors can gain a good understanding of the skills that have been witnessed.
The witness observation should reassure assessors that learners have completed what is required and have fully met the learning outcome. NB: The witness must not be completing the course.
As a witness, you should be the line manager or supervisor for the learner and must not be undertaking the course yourself.
Tips for observations:
DO:

Fully describe what you have seen the learner doing – you are painting a picture for the assessor to allow them to be able to fully understand what you have seen
Give enough detail and remember to include essential points such as:
The area that is being cleaned
The cleaning equipment, materials and methods used
Where equipment is being stored and what waste is being disposed of

DON’T:

Just list what you have seen the learner doing.

Remember: You will need to observe the learner cleaning an interior and a washroom
Listed below are the key areas that will need observing in Unit 6.
Learners must:
1 Be able to prepare for cleaning of interior and washrooms
1.3 Assess the area and items to be clean
1.7 Select correct cleaning method, equipment and materials to use for different soil types and surfaces
2 Be able to carry out cleaning of interiors and washrooms
2.2 Use correct cleaning methods for interiors and washrooms
3 Be able to check cleaning and resources, dispose of waste and return equipment and items
3.2 Check cleaning of interiors and washrooms and take any necessary action
3.5 Return items to original positions
3.7 Return equipment in good order to storage areas
3.9 Dispose of waste correctly.
As part of quality assurance checks, witnesses may be contacted by The Skills Network to confirm the witness observation.

Q1. Explain the purpose of a work schedule. (1.1)

Q2. Explain the importance of through preparation before cleaning. (1.2)

Q3. Describe how to prepare work areas. (1.4)

Q4. Explain the process for reporting damaged equipment and surfaces. (1.5)

Q5. Describe the correct cleaning method, equipment and materials to use for different soil types and surfaces, giving two examples. (1.6)

Example 1: Interiors

Soil type / Surface / Method, equipment and materials

Example 2: Washrooms

Soil type / Surface / Method, equipment and materials

Q6. Explain the importance of following manufacturer’s recommendations and instructions. (1.8)

Q7. List personal protective equipment for cleaning of: (1.9)

a)Interiors

b)Washrooms

Q8. Explain the importance of colour-coding when cleaning washrooms and kitchens. (1.10)

To complete the following questions, use the witness observation sections to evidence how you are able to assess the area and select the correct cleaning method. There are two observations required – one area you should assess should be an interior and the other should be a washroom, and each area should include different soil types and surfaces.
To ensure that the assessments are carried out safely, your witness must be trained and competent. In no circumstances should you put your own health and safety at risk. An appropriate witness will be your line manager of supervisor
Guidance: When completing a witness observation, the witness needs to fully describe what they have observed. The witness observation should clearly illustrate what the learner has demonstrated so that assessors can gain a good understanding of the skills that have been witnessed.
The witness observation should reassure assessors that learners have completed what is required and have fully met the learning outcome. NB: The witness must not be completing the course.

Q9. Assess the area and items to be cleaned. (1.3)

Q10. Select the correct cleaning method, equipment and materials to use. (1.7)

Witness observation: Interior

Witness name and signature:

Status/position:

Experience and/or qualifications related to cleaning:

Witness contact details:

Date:

Q11. Assess the area and items to be cleaned. (1.3)

Q12. Select the correct cleaning method, equipment and materials to use. (1.7)

Witness observation: Washroom

Witness name and signature:

Status/position:

Experience and/or qualifications related to cleaning:

Witness contact details:

Date:

Q13. Explain the importance of cleaning procedures. (2.1)

Q14. Explain the importance of cleaning to prescribed standards. (2.3)

Q15. Explain the consequences of using incorrect solutions, equipment and cleaning methods. (2.4)

Q16. Explain the importance of completing work in a timely manner. (2.5)

Q17a. Explain the importance of minimising inconvenience to colleagues, customers and the general public. (2.6)

Q17b. Describe the procedures that can be taken to minimise inconvenience. (2.7)

Q18. Use the correct cleaning methods for interiors and washrooms. (2.2)

Witness observation: Interior

Witness name and signature:

Status/position:

Experience and/or qualifications related to cleaning:

Witness contact details:

Date:

Q11. Assess the area and items to be cleaned. (1.3)

Q19. Use the correct cleaning methods for interiors and washrooms. (2.2)

Witness observation: Washroom

Witness name and signature:

Status/position:

Experience and/or qualifications related to cleaning:

Witness contact details:

Date:

Q20. Explain the importance of checking the work area and items after cleaning. (3.1)

Q21. Describe the procedures for reporting damage to equipment, surfaces and premises. (3.3)

Q22. Explain the importance of returning all items to their original position after cleaning. (3.4)

Q23. Explain why equipment and materials should be returned in good order to a secure storage area. (3.6)

Q29. Describe how to dispose of waste from interiors and washrooms, giving an example form each work area. (3.8)

Example 1: Waste from Interiors –

Example 2: Waste from Washrooms –

Q25. Describe the procedures for ordering and replacing resources. (3.10)

Q26. Check cleaning and take any necessary actions. (3.2)

Q27. Return items to their original positions. (3.5)

Q28. Return the equipment in good order to storage areas. (3.7)

Q29. Dispose of waste correctly. (3.9)

Witness observation: Interior

Witness name and signature:

Status/position:

Experience and/or qualifications related to cleaning:

Witness contact details:

Date:

Q30. Check cleaning and take any necessary actions. (3.2)

Q31. Return items to their original positions. (3.5)

Q32. Return the equipment in good order to storage areas. (3.7)

Q33. Dispose of waste correctly. (3.9)

Witness observation: Washrooms

Witness name and signature:

Status/position:

Experience and/or qualifications related to cleaning:

Witness contact details:

Date:

Assessment Checklist

Now you have completed this assessment booklet, please now complete the final checklist:

I have answered all of the assessment questions

I can confirm all the work in the assessment is my own 

Name:

Signed:

CONGRATULATIONS!

You have now completed your Part C Assessment. Please make sure you have completed all questions fully and you have filled in the front cover page with your personal details.

You now need to submit your answers to be marked. Please follow the instructions as detailed in your induction.

Your tutor will mark your mark and provide robust feedback. Should your paper be referred, you will be required to resubmit answers until you have passed.

Please contact our support team if you require any further advice or guidance.