Responsible To-Carers Team Coordinator

Job Description- CarerConnector

Responsible to-Carers Team Coordinator

Line Managed by-Carers Team Coordinator

Responsible for- No staff

Objectives

Wired is a registered charity that provides a range of services to disadvantaged people and carers within Wirral, Liverpool, Warrington and Oldham.

The objective of the Carer Connector is to support carers in Wirral so they feel supported in their caring role, feel valued and recognised for their contribution. This will be achieved using an Asset Based Community Development (ABCD) approach working in partnership with other organisations.

Tasks and Responsibilities

To work with the other Carer Connectors to ensure provision for carers is provided in each of the 4 Wirral Constituencies
To organise training sessions for carers that provide practical support e.g. dementia awareness, maximising income. These may be delivered by other organisations, Wired staff and/or volunteers as appropriate
To organise training sessions for Health and Social Care professionals and employers in carer awareness including becoming a carer-friendly employer
To support the provision and development of befriending and peer support opportunities for carers e.g. by working with GP practises to have drop-in sessions, developing art activities etc
To support events and activities that increase awareness of carers including Carers Week, Carers Rights Days especially in Super output areas ofSeacome, Bidston, Birkenhead and Tranmere
To support carers to improve their health and well-being through referrals to the Livewell programme
To support carers into volunteering and employment through practical support on e.g. CV writing, job search and supporting carers to volunteer in all activities provided and events
To support volunteers in their role in the provision
To work with carers to establish their needs and respond to these accordingly through developing activities e.g. drop-ins for people in a particular area or with a specific caring role
To gather and collate monitoring and feedback information for the purpose of regular statistical and qualitative reporting, with input from volunteer connectors, clients and staff for the activities provided
To work as part of the ACE group, sharing knowledge and promoting partnership working when the opportunity arises

General

Maintain client confidentiality and personal information, including sensitive data in line with the Data Protection Act 2010.
To ensure all records, information and processes are maintained in accordance with agreed procedures, ensuring compliance with any quality marks Wired may subscribe to.

To integrate feedback received from colleagues, clients and from other internal and external clients and agencies, into a continuous review process, to ensure that the service meets the needs of all users, and best practice is implemented

To fully understand Safeguarding legislation in relation to the services delivered and use as appropriate
Adhere to Wired policies and procedures including the Code of Conduct to ensure a professional, approach to clients, volunteers, colleagues and other professionals at all times
Utilise effective time management techniques to ensure tasks are prioritised, and agreed deadlines are met
Have a positive attitude towards Personal Development to meet identified individual and business needs, and attend all relevant staff training and meetings
Any other duty that may be required, commensurate with job title and salary (Wired’s services are continually changing – flexibility and adaptability is essential).

PERSON SPECIFICATION

COMPETENCIES REQUIRED FOR THE ROLE

Competency / Level required
Communication / 2
Planning & Organising / 2
Team working / 3
Problem solving / 2
Business Awareness / 2
Customer service / 2

For details of the requirements at each level, please refer to the Competencies Framework.

SKILLS & KNOWLEDGE REQUIRED / ESSENTIAL / DESIRABLE
Educated to degree level (or other professional qualification); or relevant professional experience / D
Knowledge and understanding of carers issues / E
Knowledge of relevant legislation including the Care Act 2014, organisations supporting carers and the Health and Social Care System / D
Experience of working with and supporting volunteers / E
Experience of supporting people to develop their skills, confidence and knowledge / E
Knowledge of the local area / E
Experience of developing and delivering training sessions / D
Experience and use of monitoring and feedback processes / E
Knowledge of ABCD approach / E
Experience of service development / E
Clean driving licence / E
IT literate, with good working knowledge of Microsoft Word, Excel, Powerpoint etc, as well as internet search skills and email use / E

Essential Requirement (E)-The candidate MUST be skilled in

the requisite competency

Desirable Requirement (D)-The candidate would ideally be

skilled in the requisite competency,

but we would also consider

candidates with the aptitude and

willingness to develop the skill