Repeat Prescriptions / Referrals:
A fee on $20 is charged for the provision of repeat prescriptions. Repeat prescriptions will only be provided when the patient has been seen by a doctor, for that problem, within the last three months. If you have not been seen in the last three months, then an appointment is necessary.
For all Authority Prescriptions (requiring Government approval) an appointment with a doctor is necessary.
Please note: It is illegal to back date a referral.
Appointment Times:
A standard appointment is 15 minutes. If you require extra time for a full medical check-up or if you have a number of problems to discuss or forms to fill out, please advise our receptionists, and extra time will be allocated for your appointment. You are encouraged to request your preferred doctor and every effort will be made to facilitate this. However, it is advisable to have a second doctor so that when your preferred doctor is on leave you are comfortable seeing someone else.
Telephone Calls:
If a patient needs to speak to a doctor a message can be left with the receptionist. The doctor will return the call at the end of his/her session. All urgent calls are put through to the practice sister for triage.
Test Results:
Please be advised that it is your responsibility to follow up results with the requesting doctor. You will be required to make an appointment to see the doctor if“Discuss” is indicated on your test result.
Management of your Personal Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Your Rights
If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or the Practice Manager. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously. If you wish to take a complaint further the Health Services Commissioner can be contacted on
03 8601 5200
We trust your experience at our Medical Centre is positive. We are proud of the high standard of service we provide and continually strive to improve our practice. We welcome any feedback and provide a suggestion box for patient feedback.
Please email the practice manager at with all feedback.
East Doncaster Medical Group
191 BLACKBURN ROAD
EAST DONCASTER 3109
TEL: 9842 5622
FAX: 9842 8850
Dr Chandra Pokharel . Dr Peter Wolf
Dr Ching Ling Huang . Dr Jasper Tiong
Dr Leanne Lucas . Dr Yvonne Kompa
Dr Abhishek Singh . Dr Veronika Kirchner
Dr Siobhan McKeever . Dr Tamara Seneviratne
Web Site:
online appointments now available
Email:
East Doncaster Medical Groupprovides general and family medical care. We are a well-established practice, and since 1972, have provided quality health care to the Doncaster and Templestowe community. All our doctors are Vocationally Registered as recommended by Royal Australian College of General Practitioners.
Our aim is to maintain our highest standards and continue to provide quality medical care and associated medical services to you. We have a strong commitment to quality, general practice and to on-going education.
- Dr Chandra Pokharel: Pre-Med, MBB, FRACGP
Has 16 years of experience and enjoys all aspects of General Practice. He does minor procedures, sutures, simple fractures, implanon insertion/removal, geriatric medicine, mental health, travel medicine, pre-employment medicals etc. He is fluent in Nepali and Hindi.
- Dr Leanne Lucas: MBBS, FRACGP
Has been in General Practice since 1989. She enjoys the intellectual challenge of family medicine and has a special interest in Women’s health, Paediatrics, Geriatrics and does shared antenatal care with Mercy Hospital for women and Box Hill Hospital.
- Dr Ching Ling Huang:MBBS, FRACGP
Has been in General Practice since 1995. He has a keen interest in Paediatrics and Adolescent Health and is especially interested in preventative medicine. He is conversant in Foochow and Malay.
- Dr Yvonne Kompa:MBBS, FRACGP
Has been in general practice since 1992 and joined EDMG in 2001. She enjoys the variety that family medicine offers and has special interests in Women’s Health, Paediatrics and Nutrition/Weight Loss. She speaks Polish fluently.
- Dr Peter Wolf:MBBS, FRACGP
Has been in general practice since 1992 and joined EDMG in 2003. Has a keen interest in general Family Medicine, Men’s Health, Paediatrics and Minor Surgical procedures. He is a qualified designated aviation Medical Examiner accredited to conduct pilot’s medicals.
- Dr Jasper Tiong: MBBS (Melb) FRACGP
He has been in general practice since 2003. He is fluent in Mandarin and Malay and can speak some Cantonese. He is interested in all facets of family medicine with a special interest in the elderly.
- Dr Siobhan McKeever:MBBS
Joined the practice in 2009 and has worked in the Doncaster area for many years. She is interested in all aspects of General Practice.
- Dr Tamara Seneviratne: MBBS
Joined us in August 2015 and has been in the Doncaster area for many years. She has a keen interest in Obstetrics and Gynecology, family medicine and women’s
- Dr Abhishek SinghMBBS,FRACGP,Dip(Physiotherapy), BSc (Physio)
Dr Singh began his medical career in Physiotherapy. He then studied medicine at the Notre Dame University in Perth, WA and on completion of his medical degree began his fellowship studies and worked in rural NSW & Victoria. He has a strong interest in sports medicine, skin cancer surgery and travel medicine.
- Dr Veronika KirchnerMBBS, FRACGP
Dr Kirchner practiced at our clinic from 2007 to 2012, and returned on the 14th September 2017. Dr Kirchner has an interest in all aspects of General Practice with a special focus onManagement of Obesity, Chronic disease management, Women’s Health, Preventative Health and will be available Thursday and Friday from 4.00 pm to 6.30 pm and will also be available on Saturday’s.
- Practice Nurse
Our nurse is available weekdays from 8:00am to 6:00pm. Our Nurses Yvette Anderson, Janet Brooks, Sandy Isherwood, Teresa Hu, Nancye Engelbrecht and Mala Pokharel, assist the doctors in providing comprehensive treatment and care, support and follow-up to our patients. All are qualified nurses.
Melbourne Pathology Collection Service: operate from our premises Monday to Saturday offering our patients a fast and efficient processing of pathology results. Please note their opening hours as advertised on their signage
Ms Kerrie Rhodes: BA (hons) M.Sc. (Med Psych) MAPS, PRB, a Clinical Psychologist, specialising in adolescents and their families’ consults for short sessions twice a week.
Surgery Opening Hours
Our surgery is open as follows, Monday to Wednesday 8:00 am to 6:00pm, Thursday and Friday 8.00 AM to 6.45pm by appointment only
Saturday 8:30am until 11:00am - no appointment necessary.
On Line Appointments:
Please visit our web page and download the online appoint app to allow you to make appointments online at your convenience. Please note that not all doctors are available for online appointments and you will need to call in for an appointment to see them.
After Hours Service:
If you require medical attention out-of-hours, please call our usual number 9842 5622 and you will be directed to the National Home Doctor Service. NHDS Bulk bill all after hour visits
For all emergencies telephone the Ambulance – 000
Fees:
We are a private practice and our fees are based on the AMA recommendations. Our fee is $75 for a standard consultation, $136 for a long consultation and $210 for an extended consultation. All new patients will require a double appointment. We accept Visa and MasterCard if paying by credit card, and EFTPOS facilities are also available. Patients on FullAged Pensionsare bulkbilled. Children and Healthcare Card Holders are offered a discount.
If you are experiencing financial difficulties, please speak to your doctor. We understand the importance of continued care by your family doctor, and consideration will be given to your circumstances. All requests for variations to our billing policy is at the doctors discretion, and must be had with your doctor rather than with reception staff.
Recall System
Our practice is committed to preventative care. Your doctor will seek your permission to be included in our reminder system. A reminder may be sent to you from time to time offering you preventative health services appropriate to your care.
SMS Messaging
SMS messages are used as appointment reminders, recall and other test reminders or medical services we offer. Please confirm your mobile number with reception. If you do not wish to be contacted via SMS please advise reception.