28 December 2017
Email:
Dear Ms Soper
Re: Request for Information –ERP Systems - Reference Number:SOL/ATLD6G
Thank you for your request for information, which was received by Manchester City Council on 29th November 2017 and has been considered under the provisions of the Freedom of Information Act 2000 (“the 2000 Act”).
The details of your request and the Council’s response is provided below.
What Applications are you running for:
Finance?
SAP
HR?
SAP
Payroll?
SAP
Project?
Primevera, MS Project
CRM?
Microsoft Dynamics, MS CRM
Manufacturing?
Don't have an application for this
Sourcing?
Chest / SAP. If this is referring to tendering - Due North E Tendering Portal.
Invoice Scanning Tool?
Opentext
Are you using Config Snapshot?
No
What BI Tool are you using?
Business Objects/ SAP Business Warehouse
What versions of the above Applications are you running?
ECC6 EHP 5, Tendering V3.0
When was your last Application upgrade?
SAP Apr 2017, Tendering 2015
Are you planning another upgrade in the next 12-18 months?
SAP Apr 2018, Tendering No
Do you have an Oracle support partner for applications? If so who?
No
Do you have an SAP support partner for applications? If so who?
Standard SAP maintenance
What kind of support is included in the contract/s (functional/technical/etc.?)
SAP - N/A
What is the value of the SAP application support contract and when does it end?
SAP - N/A
What is the value of the Oracle application support contract and when does it end?
Information about the Support and Maintenance Oracle Licenses contract is published on the City Council’s Website:
When does the SAP and/or Oracle contracts expire?
January & May 2019
Are you running any Oracle Databases, if so what versions are you running?
Versions 9/10/11/12
Are you running any SAP Databases if so what versions are you running?
No. the MCC SAP sits on DB2
What applications are being run on these Databases?
Finance, HR and Payroll (ECC, SRM, BW)
Are you planning another Database upgrade in the next 12-18 months?
No
Do you have an Oracle support partner for Databases? If so who?
Yes- Esteem
Do you have an SAP support partner for Databases?
No
What is the value of the database support contract for SAP and when does it expire?
SAP- N/A
What is the value of the database support contract for Oracle and when does it expire?
Circa £50k - May 2019
Where are the databases held? Hosted?
Onside
If not, how many in-house DBAs do you have?
2.5 FTE
Where do you advertise any Oracle and/or SAP procurement opportunities?
Chest - tenders are advertised on the Council's E Tendering Portal 'The Chest' see link Contract Register Link
Who is responsible for looking after the contract for the Oracle and/or SAP estate?
ICT
Who is responsible for looking after the licenses for the Oracle and/or SAP estate?
ICT
How much do you pay annually for Oracle Support & Maintenance and when does it renew?
Information about the Support and Maintenance Oracle Licenses contract is published on the City Council’s Website:
How much do you pay annually for SAP Support & Maintenance and when does it renew?
~£500,000
Do you work with off-shore partners?
No
Please note if you are not satisfied with this response you may ask for an internal review. If you wish an internal review to be undertaken you should contact the Democratic Services Legal Team, whose address is, PO Box 532, Town Hall, Manchester, M60 2LA, email: in the first instance. A copy of the Council’s access to information complaints procedure can be downloaded from
If you are not content with the outcome of the internal review process, you have the right to apply directly to the Information Commissioner for a decision.
The Information Commissioner can be contacted at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 01625 545700
Fax: 01625 524510
If you have any queries about this letter please contact me. Please remember to quote the reference number above in any future communications.
Yours sincerely
Cath Cryer
Democratic Services