Technology 101 Trouble Shooting Guide

Technology 101 Trouble Shooting Guide

Attention Instructors/Flight Computer Reps:

Technology 101 is designed to assist you in trouble shooting intelligible computer issues in relations to the students. This guide provides detailed instructions outlining the most common problems that occur during class and providing plausible solutions. If any information is unclear or ambiguous the Barnes Center Helpdesk will provide prompt service to assist you and the students. Thanks for your support!

Barnes Center Helpdesk

416-1620

Network Accounts

Please have each student sign for their network account for validation purposes. Once each student logs in with the information provided they will use this information the entire time while attending PME.

International Student Accounts

International students will be briefed and will sign for their accounts during their initial orientation with respective Liaison. Network policies for their accounts are the same. Validation forms are turned in and miantained in the Barnes CenterCSA Helpdesk.

Email Set Up Instructions

Once each student is logged in under their respective CAC they are ready to setup an e-mail account,your flight computer rep has these set up instructions. See attachment: Outlook 2007 Setup Guide

Printer Setup

All laptop computers have the printer for that flight room on the desktop so that no matter who logs into the computer they have the printer available to them.

Other Notes

If a student is locked out of his or her CAC have the computer rep or instructor email the Barnes Center/CSA Services box () or call 416-1620 and to setup time frame to have CAC reset.

For iGecko issues contact the Student Admin office, or 416-1651

For SharePoint issues contact MSgt Roger Alves () or 416-1561.

If you are having any other technologyproblem please send a ticket request to the Barnes CenterCSA Helpdesk organizational mailbox or call 416-1620.

Organization Account List

GAL Display: SNCOA/Student Leadership
Email Address:
GAL Display: SNCOA/Flight 01 / GAL Display: SNCOA/Flight 16
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GAL Display: SNCOA/Flight 02 / GAL Display: SNCOA/Flight 17
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GAL Display: SNCOA/Flight 03 / GAL Display: SNCOA/Flight 18
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GAL Display: SNCOA/Flight 04 / GAL Display: SNCOA/Flight 19
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GAL Display: SNCOA/Flight 05 / GAL Display: SNCOA/Flight 20
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GAL Display: SNCOA/Flight 06 / GAL Display: SNCOA/Flight 21
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GAL Display: SNCOA/Flight 07 / GAL Display: SNCOA/Flight 22
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GAL Display: SNCOA/Flight 08 / GAL Display: SNCOA/Flight 23
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GAL Display: SNCOA/Flight 09 / GAL Display: SNCOA/Flight 24
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GAL Display: SNCOA/Flight 10 / GAL Display: SNCOA/Flight 25
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GAL Display: SNCOA/Flight 11 / GAL Display: SNCOA/Flight 26
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GAL Display: SNCOA/Flight 12 / GAL Display: SNCOA/Flight 27
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GAL Display: SNCOA/Flight 13 / GAL Display: SNCOA/Flight 28
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GAL Display: SNCOA/Flight 14 / GAL Display: SNCOA/Flight 29
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GAL Display: SNCOA/Flight 15 / GAL Display: SNCOA/Flight 30
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