Senior Support Worker Enhanced - Offenders

Senior support worker enhanced - offenders

Role profile

Job title: / Senior support worker enhanced - offenders
Department: / Housing & Support
Reports to: / Team Manager
Location: / Croydon
Hours: / 37.5 hours comprising of shifts with a rolling rota:
Typical shift pattern (may be subject to some variation dependent on the needs of specific services):
Early - 8am - 4pm
Mid - 10am - 6pm or 11am to 7pm
Late - 2pm - 10pm
Weekends - 2 weekends off in a 6 week rota

Key responsibilities

Service delivery

To be responsible for the support of an identified caseload of customers with complex needs and a history of offending.
To support customers in a way which suits their individual needs, and engage with those who can often be ‘difficult to engage’.
To provide one to one support and interventions for those with a history of offending.
To be able to recognise indications of offending and anti-social behaviour, provide specific interventions, and refer to appropriate services.
Provide support, guidance and advice on offending and anti-social behaviour to both customers and colleagues.
To undertake specialist interventions appropriate to the customers needs, including but not limited to those related to offending behaviour, and linked needs such as substance misuse and mental healt
h.
To design and implement workshops and activities for customers which encourage and promote meaningful use of time.
When requested deputise for the Team Leader or Team Manager in their absence by acting as a shift leader.
Provide coaching and mentoring to lower grade posts to support their professional development.
To identify the customers move on route when they enter the service and deliver outcome focused support planning to achieve positive move on.
To use skills, experience and knowledge to respond to challenging customer situations and behaviour.
To manage relationships with external partners to deliver joint support planning, including but not limited to probation teams, the police, the crown prosecution service and substance misuse teams.
To identify opportunities to improve services both at a service and organisational level.
To contribute to the development and implementation of the Team Work Plan.

Housing Management

Liaise closely with referrers to advertise vacancies and fill voids within set timescales.
To support customers to pay their rent, including providing advice on benefits and debt management.
Implement strategies to address breaches of occupancy agreements that seek to prevent and avoid eviction.
To be responsive and proactive in dealing with behaviour that causes or is likely to cause nuisance and annoyance to neighbours and the surrounding community.
Complete all monitoring information in an accurate and timely manner including but not limited to CORE forms, Supporting People Client Record Forms and Outcome forms.
To report repairs and maintenance in accordance with policy and procedure.

Health and Safety

To ensure that customers have up to date information on Health and Safety.
To be aware and work within Health and Safety policy & procedure and legislation.
To carry out regular Health and Safety inspections, to alert the appropriate people and take action yourself to remedy health and safety defects.

Administration

To keep accurate records, including customer contact and support
To provide written reports and information as requested, including clear and concise records of all key working sessions.
To be aware of and adhere to all relevant financial procedures.

General responsibilities

To ensure that Evolve’s Equality policy and procedures are actively promoted.
To work at other locations as and when required.

Administration

To keep accurate records, including customer contact and support
To provide written reports and information as requested, including clear and concise records of all key working sessions.
To be aware of and adhere to all relevant financial procedures.

General responsibilities

To ensure that Evolve’s Equality policy and procedures are actively promoted.
To work at other locations as and when required.

This job description provides an indication of the roles and responsibilities for the post of Senior Support Worker Enhanced - Offenders, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.

Please also be aware of and follow Evolve policies and procedures with particular attention to health and safety, equality and customer service excellence. To further your development and knowledge you will be expected to attend training as necessary.

Evolve reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes in or to the role.

Person Specification

Senior support worker (Enhanced) Offenders

The experience, qualifications, knowledge and skills required for this role are set out below.

For job applicants, they will be tested via the on line application or at interview, or both, as indicated in the columns below *.

Please therefore ensure that all the relevant sections are addressed as part of your job application.

Experience & qualifications / Assessed via Supporting Statement / Assessed via Interview Process
Previous experience of working in a complex needs environment preferably within a residential setting. / * / *
Experience of supporting vulnerable people with offending histories and who may be at risk of re-offending. / * / *
Experience of occupancy agreements and dealing with voids and rent arrears targets. / * / *
Experience of working in partnership with Statutory and Voluntary Agencies to deliver co-ordinated support to customers. / *
Experience of supporting individuals to address offending behaviours, manage court orders and work jointly with the Criminal Justice system, Police and other specialist partner agencies. / * / *
Knowledge / Assessed via Supporting Statement / Assessed via Interview Process
Understanding of a range of various sanctions imposed by the CPS such as fines, ASBOs, ATRs, DRRs and DTTOs, and curfews / * / *
Knowledge of harm reduction interventions and good practice in relation to supporting those with offending histories. / * / *
Knowledge of key organisations that the service works in partnership with to support those with offending histories. / * / *
Knowledge of best practice in Safeguarding Adults and Child Protection procedures. / * / *
Knowledge of available move on options and the potential barriers to move-on. / *
Skills / Assessed via Supporting Statement / Assessed via Interview Process
Ability to cope with customers who display challenging behaviour. / * / *
Ability to manage multiple priorities and respond proactively to change. / * / *
Ability to support and motivate colleagues. / *
Ability to involve customers in all aspects of the running of the project. / *
Ability to represent the organisation effectively internally and externally. / *
Ability to communicate effectively and verbally and in writing, demonstrating a good standard of written and oral English. / *
Computer literate with competency in Microsoft Office applications.