Rewording the Details of Units of Competency Into Meaningful Workplace Language

Rewording the details of units of competency into meaningful workplace language:

Example - CPCCCM1014A - Conduct workplace communication(AQF Level 1)

The words in the unit of competency: / What this might mean in a workplace*:
ELEMENT / PERFORMANCE CRITERIA / Things the student will need to be able to do: / Things the candidate will need to know about:
1.Gather, convey and receive information. / 1.1.Verbal and written instructions are gathered, received and responded to with correct actions.
1.2.Instructions are conveyed accurately.
1.3.Work signage interpretation and other safety (OHS) requirements are responded to with correct action.
1.4.Information is conveyed in English, and the information is interpreted and message confirmed.
1.5.Questions are used to gain additional information and to clarify understanding, using appropriate communication transfer techniques. /

Respond appropriately when asked to do something at work
Respond appropriately to written requests and job-sheets
Read and interpret workplace signage and other documents such as MSDSs, and act appropriately
Ask questions to clarify or seek more information about work tasks
Use English language skills appropriately for the workplace
Receive and use appropriate non-verbal means (for example, hand signals) to communicate workplace info, including
Gaining attention
Sending/receiving a message
Confirming communication
Following up miscommunication
Complete accident/incident forms
Participate in simple workplace meetings by:
Asking questions seeking clarification
Offering suggestions or solutions
Acknowledging tasks that have been assigned
Respond appropriately to colleagues from different cultural backgrounds
Plan and set out work
Inform supervisor and complete workplace job-sheets according to procedures at end of job

workplace procedures for completing tasks
safety and other workplace signs
safe work methods
what to do in the case of an emergency
common language and technical terms used in the workplace
the workplace expectations regarding the quality of work

2.Carry out face-to-face routine communication. / 2.1.Routine instructions and messages are received and followed.
2.2.Workplace procedures are carried out to company requirements in communication with others.
2.3.Information from a range of sources is accessed and interpreted using a variety of communication modes.
2.4.Information is selected and sequenced correctly.
2.5.Verbal and written reporting is completed where required.
3.Apply visual communication. / 3.1.Visual communication is used that follows accepted industry practice or social conventions.
3.2.Attention of communicating parties is obtained, confirmed and/or acknowledged.
3.3.Intention of the visual communication is clarified and confirmed at each step.
3.4.Visual communication that is unclear or ambiguous is questioned or visually cancelled.
3.5.Instances of unclear visual communication are followed up to avoid repeated problems.
4.Participate in simple on-site meeting processes. / 4.1.Correct process for onsite meetings is identified and followed to predetermined or agreed procedures.
4.2.Responses are sought and provided to others in the group.
4.3.Constructive contributions are made.
4.4.Goals or outcomes are identified and/or recorded.

* Read the whole of the unit, and use your knowledge of the AQF level and current industry practices to interpret the unit requirements.

TAFE NSW – Western Sydney Institute
Created: 12/09/2011
Version: 1.0 / Rewording Uocs - CPCCCM1014A.Docx
Modified: 10/11/2011
Page 1 of 3

Sample Observation Checklist for CPCCCM1014A - Conduct workplace communication

Candidate name:
Assessor name:
Unit of competency: / CPCCCM1014A - Conduct workplace communication
Context/Location:
Date of assessment:
Did the candidate perform the following skills: / Yes / No / N/A
Gather, convey and receive information, including:

Respond appropriately to written requests and job-sheets......
Read and interpret workplace signage and other documents such as MSDSs, and act appropriately
Complete accident/incident forms......
Plan and set out work ......
Inform supervisor and complete workplace job-sheets according to procedures at end of job..

/ 



 / 



 / 




Carry out face-to-face routine communication, including:

Respond appropriately when asked to do something at work......
Ask questions to clarify or seek more information about work tasks......
Use English language skills appropriately for the workplace......
Respond appropriately to colleagues from different cultural backgrounds......

/ 


 / 


 / 



Apply visual communication - Receive and use appropriate non-verbal means (for example, hand signals) to communicate workplace info, including:

Gaining attention (items 10-13 can be replaced by specific hand signals eg stop, back)......
Sending/receiving a message ......
Confirming communication ......
Following up miscommunication ......

/ 


 / 


 / 



Participate in simple on-site meeting processes, by:

Asking questions seeking clarification ......
Offering suggestions or solutions ......
Acknowledging tasks that have been assigned ......

/ 

 / 

 / 


The candidate’s performance was: / Not Satisfactory / Satisfactory
Feedback to candidate
Candidate signature:
Assessor signature:

Note: This observation checklist was developed using Template 10 from the ANTA Assessment Materials Kit

Sample question sheet for CPCCCM1014A - Conduct workplace communication

Candidate name:
Assessor name:
Units of competency: / CPCCCM1014A - Conduct workplace communication
Name of workplace:
Date of assessment:
Questions to be answered by the candidate: / Satisfactory response
Yes / No
Q1. / Present student with a sample of workplace OHS safety signs and other workplace signs and ask “What do each of these signs mean and what do you do when you see these signs?” /  / 
Q2. / What sort of workplace emergencies might occur in this workshop (workplace?). (Student can be prompted, if necessary)
What would you do if [….. add emergency detail] occurred? Repeat for other specified emergencies. /  / 
Q3. / What are the following ?

... add appropriate workplace and industry terms
…
…
…

/ 


 / 



Q4. / If you weren’t sure how to do a task, how would you find out the correct way of doing it? /  / 
Q5. / How do you know if the work you are doing is of the required standard of workmanship? /  / 
Q6 / Present student with an MSDS for a product commonly used in the workplace.
What precautions do you need to take when using this product? How do you know? /  / 
The candidate’s underpinning knowledge was: / Satisfactory / Not Satisfactory
Feedback to candidate:
......
......
......
Candidate signature:
Assessor signature:

Note: This questions sheet was developed using Template 12 from the ANTA Assessment Materials Kit

Unit: / CPCCCM1014A - Conduct workplace communication
Overall Assessment Outcome: / Competent Not yet competent Further evidence needed
Note: Further evidence could include a third party report of regular workplace performance
Assessor confirmation: / Name: Signature: Date:
TAFE NSW – Western Sydney Institute
Created: 12/09/2011
Version: 1.0 / Rewording Uocs - CPCCCM1014A.Docx
Modified: 10/11/2011
Page 1 of 3