Position DescriptionCommunity Learning Librarian

Position Description

Name:Vacant

Position Title:Community Learning Librarian - Full time35 hours

Division:Community Services

Department:Woollahra Libraries

Grade Range:SAL032 to SAL039

Position No:

Position Title of Supervisor:Team Leader, Library Community Programs

Position which report to this position:Community Engagement Officer (x) 3

Date of Last Amendment:January 2018

I have read and understood the requirements of this position and I accept the duties of the role as outlined in this position description.

Name:
Signed: / Date:

Woollahra Council

Our Organisation

Woollahra Council is a customer service organisation that provides services and facilities to a community of around 55,000 people. The measurement of our success and our reputation depends on good customer service – from everyone.

Our Objective

Our goals, priorities and actions are set out in our Delivery Program and Operational Plan. These documents guide the work we do. Each year we review our Operational Plan and update priorities and actions based on ongoing community engagement.

Our Values

Woollahra Council values:

  • Respect for people
  • Integrity and excellent performance
  • Professional quality service
  • Open, accountable communication

By defining and communicating our values we will:

  • Be consistent in our customer service delivery
  • Have a shared agreement about our behaviour with each other and with our customers
  • Build on loyalty, trust and our reputation
  • Recruit the right people into our organisation
  • Promote, recognise and reward people who demonstrate these values

Our values influence our interaction with each other and our customers. We reinforce our corporate values during recruitment, induction and management of our people.

We ask that all employees demonstrate these values in the work they do and in the way they do it. What we do is important. How we deliver our service is even more important!

Woollahra Libraries
Woollahra Libraries Vision

Connecting people and ideas.

Woollahra Libraries Mission

Delivering responsive and accessible library services and community programs in the digital age.

Woollahra Libraries Values

  • Valuing our people
  • Teamwork
  • Customer Focus
  • Commitment
  • Respect and Tolerance
  • Equity
  • Can do attitude
  • Strive for excellence
  • Innovation and continuous improvement
  • Integrity

Section A

Position Summary

Principal Accountability

The planning, provision, co-ordination and evaluation of quality community engagement and learning programs across the library service as well as through outreach, for targeted client groups.

Position Objectives:

  • To ensure the provision, promotion and effective operation of community engagement and learning programs in partnership with the community.
  • To coordinate, manage and review the provision of a specialist service to clientele with special needs, including but not limited to children, youth and seniors through the development and delivery of effective outreach services that includes the home library service.
  • To manage a team of staff in the delivery and promotion of community engagement and learning programs, that includes outreach programs for children, youth and seniors.
  • To provide excellent customer service across all Library service points.
  • To be up-to-date with current technology and its application within the Library service and demonstrate a good understanding of its use to Library customers.
  • To contribute to the maintenance of an attractive and pleasant library environment.
  • To contribute to the strategic direction of Woollahra Libraries through commitment to continuous improvement and best service.
  • To ensure that personal and professional behaviour is consistent with the adopted policies, procedures and values of Council.

Section B

Specific accountabilities

1. Community Learning and Engagement

Objective:

To ensure the provision, promotion and effective operation of community engagement and learning programs in partnership with the community.

Functions:

  • Delivery of quality community engagement and learning programs at all library service points or as an outreach program.
  • Develop effective community partnerships for the delivery of community learning programs.
  • Identify, plan, cost and develop new services to meet community needs.
  • Develop a community-learning network across the municipality to promote available community learning opportunities through effective liaison and partnerships.
  • Develop a coordinated community learning calendar in conjunction with other areas of the library team.

2.Development and implementation of programs for targeted clientele

Objective:

To coordinate, manage and review the provision of a specialist service to clientele with special needs, including but not limited to children, youth and seniors through the development and delivery of effective outreach services that includes the home library service.

Functions:

  • Oversee the coordination, management and review of a partnered home library service for seniors that is sustainable for the future.
  • Oversee the coordination, management and review of a partnered and sustainable children’s services program that includes but is not limited to, early learning activities, programs for the under 5s, and school holiday activities.
  • Oversee the coordination, management and review of partnered programs for young people that includes, but is not limited to, HSC focused lectures and quality information literacy programs.
  • Keep up to date with current trends and developments within the industry of community development and libraries for their potential implementation within the library service.

3.Staff Management

Objective:

To manage a team of staff in the delivery and promotion of community engagement and learning programs, that includes outreach programs for children, youth and seniors,

Functions

  • Ensure that applicable training opportunities are identified for staff that report to this position, including the delivery of specific skills based training where applicable.
  • Provide supervision, support and expert advice to staff that report to this position.
  • Assist with the annual performance management reviews of staff that report to this position.
  • Participate in relevant recruitment procedures for selection of staff that report to this position.
  • In conjunction with your team, develop annual work plans and regularly review progress.
  • Foster and maintain positive team relationships between your team and other teams within the Library Service.
  • Contribute to the supervision, motivation and training of casual and or contract Library staff, volunteers and work experience students as required.

4. Customer Service Delivery

Objective:

To provide excellent customer service across all Library service points.

To be up-to-date with current technology and its application within the Library service and demonstrate a good understanding of its use to Library customers.

To contribute to the maintenance of an attractive and pleasant library environment.

Functions:

  • As a member of the library’s team, work effectively at Woollahra Library at Double Bay and other service points as rostered.
  • Deliver high quality information services to customers including roving reference and readers advisory services.
  • Assist customers to access Library programs, collections and services.
  • Demonstrate usage, both one to one and in a small group format, on all Library technology.
  • Process library financial transactions.
  • Carry out specific duties as listed in the library opening and closing routine procedures.
  • Carry out shelving duties and shelf checking each morning.
  • Contribute to the maintenance of the service area environment, resources and equipment.

5. Administration Responsibilities

Objective:

To contribute to the strategic direction of Woollahra Libraries through commitment to continuous improvement and best service.

Functions:

  • Developannual work plans for the Community Learning team that reflect the overall goals of Council’s Delivery and Program and Operational plan, the Library Strategic plan and Library Technology plan.
  • Actively contribute to the achievement of the Library Strategic plan and Library Technology plan.
  • Demonstrate a willingness to work across all sections of the Community Services Division and Council and contribute to cross-team projects.
  • Identify opportunities for process improvement and actively contribute to developing and refining work processes.
  • Attend planning and other meetings with Library Management team and other groups as required.
  • Manage the Community Learning budget and obtain quotes for purchasesin accordance with Council’s Procurement policy.
  • Provide input to the development, review and communication of all policies, procedures and guidelines applicable to this service, towards ensuring that it is sustainable for the future.
  • Evaluate Library customer’s use of resources by preparing statistical reports and making recommendations to Library Management when required.
  • Carry out other duties as requested by library management, noting that duties vary to meet the changing needs and demands of the service.

6.Corporate Accountabilities

Objective:

To ensure that personal and professional behaviour is consistent with the adopted policies, procedures and values of Council.

Functions:

  • Ensure that personal conduct is always ethical and consistent with EEO principles, Council’s Code of Conduct and corporate values.
  • Ensure prompt, accurate and courteous customer service.
  • Participate in the implementation of Council’s WH&S and Risk Management policies and programs, as well as related laws, regulations and guidelines.
  • Maintain confidentiality with all information.

Section C

Key Selection Criteria

Essential Criteria

  • Minimum qualifications of a Degree or Graduate Diploma in Education or Library Science and/or be eligible for Associate Membership of the Australian Library and Information Association.
  • Demonstrated experience in the promotion, marketing and delivery of community engagement and/ or learning programs.
  • Demonstrated understanding of the delivery of Outreach programs that includes Children’s and Youth services and programs, and a Home Library service.
  • Demonstrated skills and experience in leading a diverse team with experience in implementing change.
  • Well developed negotiation, community engagement and interpersonal skills with an ability to maintain effective relationships and partnerships with key stakeholders.
  • Well developed oral and written communication skills.
  • Demonstrated understanding of customer related services that include quality reader’s advisory services.
  • Demonstrated commitment to learning and continuous self-improvement as well as a positive approach to change, flexibility and adaptability in the work environment.
  • Well-developed computer proficiency across a range of applications; knowledge and skills in current technology; and the ability to assist customers and staff in the use of this technology.
  • Demonstrated ability to undertake the physical requirements of the position.
  • Current C class driver’s licence.

Desirable Criteria

  • Experience in working with volunteers.
  • Demonstrated understanding of EEO and WH&S principles.

Section D

Physical Requirements

Factor / Comments/Detail
  1. Environment

Outdoor / No
Air-conditioned / Yes
Working in confined spaces / No
Walking on uneven ground / No
Working in hot climates / No
Working in noisy environment / No
Working in cold/refrigerated/chilled environment / No
Standing/walking/working on hard concrete floors / No
Hot works eg: welding / No
Working in hot environment ie: near kilns / No
Other environmental hazards / No
  1. Equipment Operation

Operation of Machinery / No
Use of screen based equipment more than 25% of day / Yes
Other equipment used / No
Driving Requirement / Yes
Reading Requirement / Yes
Use of hand tools / No
  1. Physical Demands

Personal Protective Equipment / No
Working at heights/climbing / No
Lifting tasks / Lifting < 20kg
Lifting above shoulder < 20kg
Lifting waist level < 20kg
  1. Repetitive Tasks

Frequent bending/stooping / Yes
Shoveling/digging / No
Sitting for long periods / Yes
Standing for long periods / Yes
Repetitive and/arm movements / Yes – word processing
Prolonged gripping / No
Twisting from Waist / Yes
Bending from Waist / Yes
Lying down / No
  1. Other Physical Requirements

Working with chemicals / No
Exposure to fumes/dust etc / No
Immunisation required / No
Personal protective equipment to be worn / No

Section E
Position Grading

Salary Range: SAL032 to SAL039

Skill Descriptor / Entry Grade / Top Grade
Task Performance / 30 / 38
Budget Responsibility / 30 / 38
Decision Making / 30 / 38
Analysis and Recommendations / 34 / 42
Problem Solving / 30 / 38
Skills Application / 34 / 38
Staff Supervision / 34 / 42
Application of Policies and Procedures / 34 / 38
Communication / 34 / 42
Assignment of Work / 30 / 38
Grade Range (average of scores above): / 32 / 39
Library - position description - community learning librarian / Page 1 of 10
Trim Record No: 17/105288 / Print Date: 16/01/2018