Vanina Mangano, PMP®, PMI-RMP®, PMI-SP®
815 1st Ave, #266 • Seattle, wA 98104
CELL: (949) 702-2030 E-MAIL:
PROFESSIONAL PROFILE
A Certified Project Management Professional with solid experience of project / program management, operations, analysis, and business development – both domestic and international. Scope of global work includes management of programs, other project managers, and direct client interface. 15 years of management and project management experience, with strong skills in driving company initiatives, coaching & training staff, and bridging the gap between company, staff, and customer objectives. Subject matter expert in project and program management, directly involved in developing project management standards through involvement with the Project Management Institute (PMI).
WORK EXPERIENCE
2008-Present PROJECT MANAGEMENT CONSULTING & TRAINING US / Global
Published Works, 1/08-Present
· Author: PMI-RMP Exam Preparation Study Guide, Never Limited Publishing (2011)
· Technical Editor: PMP Project Management Professional Exam Study Guide, 5th Edition (2011)
· Author: Microsoft Project 2010 (2011)
· Technical Editor: CompTia Project+ Study Guide, Wiley (2010)
· Author: PMP Project Management Professional Exam Review Guide, Sybex (2009)
· Author: Scheduling Professional 3-Part Course Series, Virtual Training Company (2010)
· Author: PMI Scheduling Professional (PMI-SP) Exam Preparation courseware, Never Limited Publishing (2010)
· Author: Risk Management Professional 3-Part Course Series, Virtual Training Company (2009)
· Author: PMI Risk Management Professional (PMI-RMP) Exam Preparation courseware, Never Limited Publishing (2009)
· Author: PMBOK 4-Part Course Series, Virtual Training Company (2008)
Never Limited LLC – Project Management Consultant and Trainer, 1/08-Present
· Developed and implemented project management procedures and processes for large to mid-sized companies as a consultant.
· Set up Project Management Office (PMO) for several clients.
· Managed large to mid-sized projects on a contract basis for various clients in the IT and services industry.
· Instructor for virtual, onsite, and public project management and business analysis courses, specializing in exam preparation training for PMP®, PMI-RMP®, PMI-SP®, and CompTIA Project+ certification exams.
2005-2007 BHNET SOFTWARE SOLUTIONS, INC. Rancho Santa Margarita, CA
A software development outsourcing company with offices in the United States and Vietnam.
Director of Projects, 4/05-7/07
Oversaw major client projects, planned for company growth, strategic partnerships, and assisted in long-term planning. Directly responsible for program’s internal and external staff, budget, and department objectives. Position involved high client interaction. Responsible for high visibility projects, managing existing projects on a high level, business development, and sales support in closing deals. Worked to establish a presence in the community by representing the company in industry related events, and mentoring other project managers.
Key Successes & Projects:
· Established internal procedures and guidelines for managing projects based on the PMBOK® Guide and provided training and support for internal project managers.
· Built the Project Management Office (PMO) from the ground up
· Interfaced directly with key clients and oversaw the management of all programs.
· Conducted a thorough efficiency analysis of Vietnam as a location for an overseas software team, and wrote implementation plan for launching new business process and overseas office.
· Helped establish an efficient and marketable “business process” that included an onshore/offshore development model.
· Managed top client programs, including implementation and delivery cycles. Participated in all aspects of the SDLC.
· Responsible for establishing company reporting and communication processes
1996–2005 INFONXX Riverside, CA
An enhanced services directory assistance provider with over 10 locations globally and over 5,000 employees at the time of my employment.
Global Operations Analyst
Responsible for the company’s analysis, retention and performance trends on a global level, which was presented to the executive and management team on monthly, quarterly, and annual basis. Managed multiple high level projects.
Key Successes & Projects:
· Presented performance and trend analysis to the Executive team on a quarterly basis. Made efficiency recommendations based on their performance against Key Performance Indicators.
· Concluded a 2-part global tour and discussion with over 250 managers to enhance efficiency and quality of the operations. Held as group sessions and individual coaching sessions.
· Headed multiple projects involving company managers on a global scale.
· Assisted in the research, planning, and opening of the company’s first international call center in the Philippines; assisted in the opening of two additional call centers in the United Kingdom.
· Oversaw multiple projects headed by Operations personnel, including Call Center Managers, within a project management capacity.
· Created, launched, and managed company’s global intranet site.
Human Resources Manager
Developed and managed the Human Resources team while indirectly managing and supporting a group of 35 managers and 650 Customer Service Representatives. Provided HR support to all call center departments and subdivisions. Ensured company was at all times in legal compliance with laws.
Recruiting Manager
Served as a recruiter, interviewer and staff developer. Used an interviewing process called Talent + as part of the candidate selection process. Conducted and administered all interviews for customer service, managerial, and executive positions within the company.
COMMUNITY WORK & AFFILIATIONS
Project Management Institute 2009-Present
§ Standards Project: PMBOK® Guide 5th Ed. Update, Core Committee Member (2010 – Present)
§ Standards Project: Harmonization Project, Core Team Member (2011 – Present)
§ PMI Distinguished Project Award, Judge (2010)
§ Subject Matter Expert (2010)
Women In Technology International (WITI), Board Member 2005-2008
§ Speaker/Panelist, 2007, 2008
§ Board Member, 2007-2009
§ Regional Director, 2005-2007
Association of Women in Technology 2005-2006
§ Mentor to professional women in business & technology industry.
University of California, Riverside 2005-2007
§ Ambassador, New Student Recruitment, 2005-2006
§ Scholarship Volunteer Committee, 2005-2006
§ UCR New Directions Business Conference, Panel Member 2005
BUSINESS AFFILIATIONS
Project Management Institute, PMI Education & Training SIG, PMI Risk Management SIG, International Institute of Business Analysis, Women In Technology International, Software Council of Southern California, National Society of Hispanic MBA, Product Development and Management Association.
TRAINING & CERTIFICATIONS
Project Management Institute
Project Management Professional (PMP)®
PMI Risk Management Professional (PMI-RMP)®
PMI Scheduling Professional (PMI-SP)®
CompTIA Project +
ITIL v3
MCTS: Managing Projects
The Employer’s Group
Certification in Human Resources Management
International Institute of Business Analysis
Certified Business Analysis Professional (in progress)
American Society for Quality
Six Sigma Black Belt (in progress)
Never Limited, LLC
Train the Trainer
EDUCATION
University of California Riverside
Bachelor of Arts, Magna Cum Laude
LANGUAGES
Fluent in both English and Spanish – oral and written