Zackery S. Stavros
*** ****** Lund Lane ¨ Moscow Idaho 83843 ¨ 208-***-*****
**********@vandals.uidaho.edu
EDUCATION ¨ University of Idaho, May 2009
¨ Bachelor of Science in Sport Science with Emphasis in Business Management
FOCUS CLASSES ¨ Applied Business & Professional Communication ¨ Business Marketing
¨ Business Management ¨ Conflict Management
¨ Design & Analysis of Research ¨ Business Writing
¨ Legal Environment of Business ¨ Economic Analysis
Experience UNITED PARCEL SERVICE ~ OPERATIONS MANAGER
March 2007 ~ present
¨ Management & leadership
¨ Manage 30+ employees of highly varied job functions seniority simultaneously.
¨ Train all new employees on both safety regulation and job functions.
¨ Analyze, immediately correct, record, provide feedback & follow up on issues.
¨ Communicate between hourly union employees and upper management.
¨ Understand all applicable aspects of the company & how to perform them.
¨ INFORMATION MANAGEMENT
¨ Collect daily data to analyze and record for weekly and monthly reports.
¨ Field phone calls from corporate customer help line, assist customers directly.
¨ Actively participate in weekly district conference calls to improve services.
¨ Find submit business leads, follow up with clients for continuing satisfaction.
¨ Design a highly organized daily routine for both personnel & information.
Experience REMINGTON INSURANCE AGENCY ~ EXECUTIVE ASSISTANT
JANUARY 2003 ~ AUGUST 2004
¨ Management & leadership
¨ Communicated directions and goals from CEO to employees on job tasks.
¨ Fielded phone calls to answer questions or route to appropriate representative.
¨ Coordinated with customers to book meeting dates and times with agents.
¨ Constantly looked for and assumed new duties and responsibilities.
¨ INFORMATION MANAGEMENT
¨ Entered policy data into computer systems for new clientele & renewals.
¨ Built and maintained spreadsheets for all processed cash dealings.
¨ Assembled and mailed out notices to ensure policy update & retention.
¨Managed a backlog of all established policies in volume and coverage level.
Zackery S. Stavros
******* Lane ¨ Moscow Idaho 83843 ¨ 208-***-****
*****@vandals.uidaho.edu
VOLUNTEER MOSCOW VOLUNTEER FIRE DEPARTMENT
RESIDENT FIREFIGHTER & EMERGENCY MEDICAL TECHNICIAN
SEPTEMBER 2004 ~ MAY 2006
¨ MANAGEMENT & LEADERSHIP
¨ Led as Crew Boss on many emergency calls while facing extreme pressures.
¨ Took lead on emergency medical calls when faced with life threatening conditions.
¨ Received top marks in Emergency Medical Technician training course.
¨ Certified in HAZMAT response, arson detection, high rope & confined space rescue.
¨COMMUNICATION
¨ Relayed information via radio about situation condition & needed resources.
¨ Worked alongside doctors & ER staff when transferring over the care of patients.
¨ Ensured clear communication with people experiencing duress from emergencies.
¨ Influenced patients to act as requested even when highly resistant to orders.
TECHNICAL WINDOWS OPERATING SYSTEMS
¨ MICROSOFT OFFICE ¨ ADDITIONAL PROGRAMS ¨INTERNET BASED
¨ Word 2007 ¨ Specialized CRM for UPS ¨ Internet Explorer
¨ Excel 2007 ¨ Global Timecard System ¨ Mozilla Firefox
¨ PowerPoint 2007 ¨ Live Client Host Conference ¨ E-mail Hosts
¨ Outlook 2007 ¨ Adobe Reader 8 ¨ Choice Point
REFERENCES