Position Description /

Title: Operations and Commercial Manager

Position type (Full Time, Part Time, Contract etc.):Part Time

Classification: Educational Service (Post-Secondary) Award 2010. Level 7/8

Position purpose:This provides leadership for allField’sTraining,Operations and Administration Team, and has overall responsibility for achieving Field’sstrategy and goals in teaching excellence, client and financial outcomes. The manager will ensure that appropriate resources and capabilities are in place to deliver the business plan.

Department:
Field / Supervisor:
Executive Officer / Location:
Melbourne / Date:
11 January 2016
About the Organisation
Independence Australia is a social enterprise that provides choices for people living with a disability or other personal need, supporting them to regain and retain their independence.
Field is the learning and training arm of Independence Australia. We work in close partnership with the sector and individuals to deliver training that meets the sector’s needs, from entry level accredited courses through to all levels of professional development and advanced leadership programs.
Our Values & Guiding Principles:
Person Centred - Committed People - One Organisation - Right First Time
Key Selection Criteria
Key Selection Criteria:
  • Extensive knowledge of and experience in managing the operations of a learning organisation in a complex operating environment with significant regulatory requirements.
  • Demonstrated knowledge of the current Registered Training Organisation regulatory and funding environment in Victoria and current reforms.
  • Significant experience in pursuing profitability and revenue growth.
  • Significant leadership and management capability, including the ability to provide for adequate direction, leadership, and staff development to strengthen capability, motivation and productivity.
  • Demonstrated effectiveness in driving business planning and performance.
  • Demonstrated experience in ensuring teaching quality and client service standards.
  • Highly developed verbal and written communication skills including a demonstrated ability to work constructively with a diverse range of staff and external stakeholders.
  • Ability to use advanced problem solving skills to mitigate risks relating to program delivery, planning, and achieving required program outcomes.
Experience and qualifications:
  • Qualifications in a related discipline, and/or significant experience in a similar role will be highly regarded.

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Position Description /
Organisational Relationships

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Position Description /
Authority Levels
BUDGETARY / OTHER
Working Relationships
MOST FREQUENT CONTACTS / NATURE AND PURPOSE
Compliance and Quality manager
Training Administration Officers
Learning & Engagement Manager
Trainers and assessors

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Position Description /
Accountabilities
  • Manage the operations of Field, including overall responsibility for process effectiveness, task allocation, budget management and reporting for the Training Administration staff and trainers.
  • Provide outstanding leadership to the team to deliver innovative teaching courses and service to a range of students and clients in collaboration with the Learning Development Manager
  • Manage all priorities and action plans to deliver the strategic business plan of Field and respond to changing market conditions effectively through effective financial reporting
  • Contribute to the development and execution of long-term business plans and strategies, specifically in areas of revenue generation.
  • Lead the Training Administration Team in the administration of all training programs and activities, develop and manage trainers effectiveness and grow capabilities in teams
  • Contribute to Field's engagement with sector organisations that lead to ongoing financially sustainable training partnerships.

Key Result Areas (Organisational)
Result Area and Operational Standards / Tasks/Responsibilities
Result Area:
Support the Independence Australia culture
Operational Standards:
Independence Australia Code of Conduct, Statement of Purpose and Guiding Principles /
  • Participate in, promote and uphold the philosophy and principles of Independence Australia and all Independence Australia Subsidiaries.
  • Understand, communicate and support the policies and procedures of the organisation.

Result Area:
Occupational Health and Safety (OHS)
Operational Standards:
Independence Australia OHS Policies, Procedures and Work Instructions, OHS legislation /
  • Take reasonable care of their own safety and health and that of co-workers, clients and visitors.
  • Monitor OHS performance including compliance with external regulations/standards and internal policy, procedures and agreed KPIs.
  • Be familiar with emergency and evacuation procedures and the location of first aid kits, personnel and emergency equipment, and if appropriately trained, using emergency equipment.
  • Ensure that remedial action has been taken in relation to all incident and injury reports, near miss reports, hazard reports and safety inspection reports within their area.
  • Ensure OHS Performance is incorporated into the performance appraisals of employees for which they are accountable.
  • Ensure Emergency Equipment is available and maintained as required within their areas of responsibility.
  • Ensure Emergency Management Plans are established and that training is provided, with evacuation drills being conducted regularly.
  • Consult and participate in OHS reviews annually.
  • Ensure appropriate resources and budget allocations for training and equipment.
  • Ensure compliance with relative OHS Legislations and industry guidelines.

Result Area:
Quality and Continuous Improvement
Operational Standards:
Independence Australia Quality Assurance and Risk Management Policies and Procedures Business Plan
Any relevant departmental procedures and manuals /
  • Assist with preparation for quality/AQTF/ISO audits when required.
  • Identify opportunities for best practice and continuous improvement and communicate these effectively with the team and the organisation.

Result Area:
Customer Service
Operational Standards:
Independence Australia Quality Assurance and Risk Management Policies and Procedures
Independence Australia Code of Conduct
Any relevant departmental procedures and manuals /
  • Ensure that customer service and quality measures are embedded and followed.
  • Communicate with customers (internal and external) in a positive, clear and timely manner.
  • Develop and improve all processes that lead to customer and client outcomes to meet established performance targets.

Key Result Areas (Job Specific)
Result Area and Operational Standards / Tasks/Responsibilities
Leadership and Management /
  • Lead all operations of Field including the Training Administration Team, and the Trainers and Assessors, including overall responsibility for task allocation, detailed budget management and reporting.
  • Provide outstanding leadership by articulating a clear purpose and direction to the team.
  • Support and coach team members to build a constructive culture that promotes innovation, ongoing capability development and strong team performance.
  • Develop and implement policies and procedures governing all regular team work output, in order to facilitate best practice, continuous improvement and efficient work practices.

Strategy /
  • Working with the Executive Officer and other managers, contribute to the development and execution of long-term business plans and strategies

Training Administration, Trainers and Assessors /
  • Lead the Training Administration Team in the efficient management of all operations including :
  • all training programs and activities, program scheduling, student lifecycle management, training material preparation and maintenance, regulatory compliance, compliance reporting, customer satisfaction, student completion targets, funding and payment administration, audit preparation, and customer service activities.
  • Ensure excellence in teaching and client service standards through the framework for Review of current learning and assessment strategies.
  • Identify gaps and contribute to the improved capability of all trainers to deliver excellence in all programs, including blended learning programs

Engagement /
  • Effectively engage with clients, students, internal stakeholders and related external agencies in the operations of Field.
  • Support business development activities and reporting through participation in the overall business targets and goals of Field.

Business /
  • Understand economic drivers and the broader financial environment in which Field operates, and use well developed financial decision making principles and commercial judgement in all tasks
  • Contribute to the forecasting of the overall budget, including the Training and Training Administration Team budget, manage spending against budget expectations.
  • Grow Field’s profitability through aligning all operational initiatives to improve business performance, course profitability and training delivery revenue.
  • Manage course provision models that optimize educational quality, use of resources and course viability.
  • In collaboration with other managers, develop briefs for product development, provide validation and guidance through the development cycle.
  • Ensure efficient delivery of all contracted: state, federal, commercial delivery and other fee for service activity and manage, monitor and assist in developing the educational profile of Field.

Other Working Conditions
PROPERTY ITEMS (eg mobile phone etc):
WORKING ENVIRONMENT (eg laptop/desk top):
PHYSICAL REQUIREMENTS:
SPECIAL CONDITIONS: Other tasks as directed, which may include duties at alternate worksites and outside of normal business hours.
Certification
I have read this document and agree to undertake the duties and responsibilities as listed above.
Name: ______
Signature: ______
Date: ______

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Document not controlled when printed Last updated (13/12/13) Reviewed: Sep-13Next Review: Sep-15