NHS Education for Scotland

Summary Report

ECCF Masterclass :

Personal Effectiveness

1 December 2009

At Thistle Glasgow.

1.Introduction

The Early Clinical Career Fellowships initiative is being led by NHS Education for Scotland as part of Modernising Nursing Careers (SEHD 2006). The overarching aim is to design, develop, deliver and evaluate an early succession planning approach targeted at new registrants with study at Masters level at its core. The fellowships include access to masters level education, mentorship, one to one clinical coaching, action learning sets and masterclasses. This report summarises the third masterclass of the initiative which focussed on Personal effectiveness.

Aims of the Masterclass

This one day event promised to be an interactive and useful day for fellows to learn and discuss their own effectiveness.

  • Update on national and local progress on ECCF in NHSScotland
  • Consider how to use Emotional Intelligence more effectively in the workplace
  • Consider how to positively manage conflict and difficult behaviours
  • Understand the impact of behaviour on individuals and teams to achieve better outcomes

The PowerPoint presentationand handout for the masterclass are available at

Liz Jamieson, Programme Director, chaired the day, welcoming the fellows to the outlined the aims and format of the day. The full programme is in appendix 1.

2.Update

Liz gave an update of changes to the Project Team with Carol Tavares-Chen joining the team as Project co-ordinator and the main point of contact through the ECCF email address

Liz remains the Accountable Officer in her role as Programme Director and Ann Rae,Educational Projects Manager has operational responsibility for ECCF.

Liz highlighted a few recent developments:

  • Next masterclass – in March – information will be circulated in due course.
  • New ECCF branding on all future communications – fellows may like to use this for presentations etc. There is a PowerPoint template available. Get in touch with the ECCF Project Team if you wish to use it.
  • The ECCF explained leaflet was distributed at the masterclass and fellows asked to distribute. More copies are available form the ECCF team and they can be downloaded from the ECCF website.
  • The ECCF Newsletter was distributed again for fellows to distribute. The 3 fellows on editorial team (Darren Wilkinson, Susan Miller and Lee Nicholson). Will be meeting in January and would welcome any suggested articles from fellows. Again more copies are available and it can be downloaded from the website.
  • Meetings have taken place with the NHS Board Leads to strengthen the infrastructure for ECCF. If fellows do not know who their NHS Board lead is, they should contact the ECCF team.

Liz then introduced the three Action Learning Set Facilitators who leading the group work around personal effectiveness. Kate Cocozza, Fiona Cook and Ian Duncan.

3.Summary of Groups work

Kateintroduced the three workshops which would each run three times so that everyone would be able to attend all of them.

Kate’s workshop was based on based on Neuro Linguistic Programming we explored the concepts of:

* The meaning of communication (Responsibility)

* The impact of positive behaviour on outcomes (Proactive vs

Reactive)

* Helpful presuppositions

Fiona led a session on emotional intelligence which focussed on recognising our feelings and the feelings of others; also recognising that our feelings have an impact on our behaviours and consequently have an impact on others.

Using transactional analysis as a model, the group explained personal responses to situations, recognising that some of our responses are learned behaviour from the past which may not always be appropriate.

The group looked at emotional competencies and began to explore how each could begin to become more emotionally intelligent in a range of personal and professional situations.

Session closed with Fiona’s mantra – ‘you can’t change other people … you can only change yourself!’

The flipchart outputs from Fiona’s session in appendix 2.

Ian ran an interactive session around to support fellows in conflict management.

Ian summarised the session and asked fellows to identify a)what they had learned and b)what action they would take forward after today. These were put onto a “learning tree”. The full list of feedback is in Appendix 3.

Examples of the learning points were:

“Conflict isn’t negative”, “conflict can be managed and dealt with before crisis stage”, “It’s important to acknowledge emotions”, “more understanding of emotional intelligence,

Examples of actions were:

“Think how I can change a negative situation into a positive one”, “Try to be more aware of others feelings and the impact my behaviour can have on them”, “Make more of an effort to be positive when going to work for a 12hour shift”.

4.Evaluation

The masterclass evaluated well with 70 % indicating that the aims were fully met and 100% feeling able to contribute to the discussion. 97% rated the event excellent of good.

Fellows liked the smaller interactive group work, some would have liked more interaction.

Suggested ways of improving the masterclass included: presentations available on the website, keep group work and interactive sessions, perhaps an option to choose the workshops of interest, less content but more indepth.

Other comments included suggestions for future masterclasses e.gMasterclass in future with speakers who can show us opportunity employment after ECCF is finished. Would love to have a session or masterclass on submitting journal abstracts

There were many positive comments including “The best masterclass yet. Very informative and learned loads”.

.

The full evaluation is in appendix 4.

5.Summary

Ann closed the masterclass thanking the fellows for attending and contributing throughout the day; Carol for organising and the facilitators for running such valuable sessions.

Appendix 1

10:00 / REGISTRATION AND COFFEE
10:20 / Welcome, introduction and national update / Liz Jamieson, Programme Director,
Ann Rae, Educational Projects Manager
NHS Education for Scotland
10:40 / Feedback from Fellows activity following Pt Experience Masterclass and question time / Fellows
11:00 / Personal Development Workshops
(coffee available during workshop) / Kate Cocozza, Ian Duncan, Fiona Cook
Action Learning Set Facilitators
12:30 / LUNCH AND NETWORKING
13:30 / Personal Development Workshops / Kate Cocozza, Ian Duncan, Fiona Cook (as above)
15.45 / Evaluation and thanks / Ann Rae
Educational Projects Manager
16.00 / CLOSE

Appendix 2

Flipcharts from Fiona’s session

Emotional Intelligence Is

Understanding how you feel

Impact on Others

Self Awareness

Aware of Others Educational

Impact on Others

Aware of Others Feelings

Emotional Intelligence Refers To

  • Capacity for recognising our own feelings and those of others
  • For motivating ourselves
  • Managing emotions well in ourselves and our relationships

Competencies in Emotional Intelligence

  • Self awareness
  • Self regulation
  • Motivation
  • Empathy
  • Social Skills

Transactional Analysis

Values

  • Everybody is ok
  • Everybody has capacity to think
  • Everybody has capacity to change

Ego States

Parent / P / Deals with the past
Adult / A / Deals with the Here and Now
Child / C / Deals with the Past

Transactions

P / P
A / A
C / C
F / L

Life Positions

I – U + / I + U +
I – U – / I + U –

Exercise

  • I’m only OK if …..
  • I’m not OK when …..
  • Others are OK when …..
  • Others are not OK when …..

Drama Triangle

So What Now?

  • Become emotionally literate ‘ I feel …
  • Distinguish between thoughts and feelings
  • Take more responsibility for your feelings
  • Use your feelings to make decisions
  • Use feelings to set and achieve goals
  • Fell energised and not angry
  • Validate other people’s feelings
  • Use feelings to show respect for others
  • Don’t advise/criticise/control others
  • Avoid people who invalidate you

Appendix 3

Post It Notes

Learning Points

  • What you have learned. Different views of conflict resolution. Differing way to communicate.
  • Self awareness.
  • Self awareness of mine and others feelings.
  • What will be different? More aware of own emotions. Seeking to understand other people’s emotions. Respects other’s world.
  • Positively manage to understand how to effectively manage conflict.
  • New perceptions/ways of thinking. Dialogue for difficult conflicting situations. Awareness of different thinking in situations.
  • Conflict techniques. Change ways of thinking.
  • You can use energy from any emotion.
  • It’s important to communicate early on in a conflict.
  • How to use emotional intelligence and NLP in the workplace.
  • Explore how to gel. Use the energy of anger rather than supervising I am ok with it!
  • To consider responses beyond the emotive.
  • Effectively use. Emotional intelligence in the workplace.
  • How past can affect your behaviour unconsciously.
  • Nearly all the information was new, so will follow up with extra reading – Authorise we have been direct to be facilitators.
  • Recognising triggers for conflict. Managing conflict effectively.

Action

  • Be more aware of adult -> adult conversations.
  • Deal with conflict in a different manner take 10 second prior to reacting.
  • To engage with greater confidence in areas/issues of conflict.
  • Establish commonality (goals) when dealing with conflict.
  • Try to be more aware of other people’s feelings around me and the impact my behaviour can have on them!
  • More understanding of emotional intelligence. Am now fully aware of myself.
  • Conflict hotspots. Manage conflict more effectively. Self awareness. Positive thought.
  • Conflict can be managed and dealt with before crisis stage.
  • Think how I can change a negative situation into a positive.
  • To effectively use emotional intelligence in life.
  • Can be a positive experience.
  • It’s important to acknowledge emotions. Both your aim and others.
  • Be more aware of colleagues feelings.
  • Conflict isn’t just negative.
  • Intercept early. Find root of problem (proactive). Be aware of emotions and their influences change strategies.
  • Make a conscious effort to be positive when going to work for a 12° shift.
  • Pro action.
  • Be more proactive with conflict resolution. Look at NLP in more depth.
  • To be more assertive in using conflict skills.
  • Listen.
  • Seek to understand.
  • Allow time to think before reaction in difficult situations
  • Be aware of others feelings.
  • What can be improved. Sessions were too short and too much to be done.
  • Be more negotiable rather than confrontational

Appendix 4

EVALUATION

30 delegates completed an Evaluation Form.

Were the aims of the masterclass met?

Fully21-70%

Partly9-30%

Not at all0

Did you feel the format of the day enabled you to contribute?

Yes30-100%

No0

Comments

  • Rooms a little bit affected by outside sounds
  • Easier to contribute in a smaller group
  • Sometimes ran out of time
  • It was nice being in smaller groups – felt this was an improvement on previous – good venue with ability to separate room
  • Very well
  • It was very beneficial
  • Rapport with facilitators was good
  • Smaller workshops good greater opportunity
  • It was interactive
  • Interactive = better understanding
  • Enjoyed separate sessions
  • Encouraged to be open and sharing
  • Preferred the small group and interactions which was effective

Please indicate your overall impression of the masterclass?

Excellent57%

Good40%

Satisfactory3%

Poor0

How did you find the venue/catering facilities?

Excellent45%

Good27%

Satisfactory6%

Poor0

(20 %) delegates didn’t tick any option

1 delegate noted rooms quite cold

Are there ways we can improve the masterclass format?

  • If all workshops had been on Powerpoint to be uploaded onto ECCF Website
  • Continue with Group work
  • I was quite happy with the format
  • Would like info re further reading and resources
  • More Group discussion would be beneficial and less ‘lecturing’
  • More time for Workshops
  • More lively Group work sessions
  • Very beneficial moving around. Different speakers = interesting
  • I felt 3 different sessions had a lot of content. Could 2 sessions, more in depth be a suggestion
  • Perhaps having an option to sign up for classes we are most interested in?
  • Personal effectiveness needs more time it felt very hurried in each workshop

Any other comments?

  • Would have liked more input from fellows, too far sided on facilitators. Conflict workshop, too personal, especially with group work. Feeling it borders therapy group session.
  • Masterclass in future with speakers who can show us opportunity employment after ECCF is finished
  • Excellent day
  • Conflict management was aimed at people with no knowledge/understanding or insight. All other parts of the day were well thought out and very beneficial
  • More input from fellows as I felt it was one sided, would have liked to have shared experiences with other fellows regarding conflict and how they manage this in the workplace
  • Would like another session on personal effectiveness
  • Would love to have a session or masterclass on submitting journal abstracts
  • The sessions were too short. Whole weeks could have covered each subject!!!
  • Perhaps splitting the sessions over 2/3 masterclasses?
  • Conflict management was very full and would have been better as a full day session
  • Enjoyed day collating points raised at ALS
  • Thoroughly enjoyable and thought provoking
  • The best masterclass yet. Very informative and learned loads.

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