Questionnaire for Continental Saigon Hotel S Guest

QUESTIONNAIRE FOR CONTINENTAL SAIGON HOTEL’S GUEST

* * * * * *

Dear Guest,

It has been great pleasure to welcome you as our valuable Guest. We hope you would enjoy your stay at Continental Saigon Hotel.

In the purpose of improving the quality of our services, facilities and satisfying your personal preferences and requests, please spend a few minutes to complete the following questionnaire.Your recommendations and remarks would be highly appreciated and truly helpful to us, so we’d ensure that your next visit will be more pleasant and comfortable.

We thank you very much for your co-operation with our Hotel and look forward to welcoming you back soon.

Yours Sincerely,

General Manager

Mr. VUONG, ANH TUAN

RESERVATION

1. How did you selectContinentalSaigon Hotel?

Good report from a friend

Advertisements

Others (please specify)

………………………………………......

2. Was your reservation made by?

Yourself

Company

Airlines

Travel Agent

Others

………………………………………......

3. Was you room reservation in order at check in?

Yes No

Comments:………………………………………......

4. Are you here for:

Leisure

Business

Others

5. Have you stayed at Continental Hotel previously?

Yes No

GUEST ROOM

6. How would you rate the following on a scale from 1 (poor) to 10 (excellent)

Cleanliness and order

Service

Room décor

Fruit

Value for price paid
7. Was everything in working order in your room?

Yes No

Comments:………………………………………......

RESTAURANT & LOUNGE

8. Please rate the services that you have experienced in the following outlets from 1(poor) to 10 (excellent)?

F & B Service

Colour Café Restaurant

Starlight Banquet Hall

Blue Sky Bar

9. What kind of cuisine did you enjoy best in our restaurants?

………………………………………......

Comments:………………………………………......

SERVICES

10. How would you rate the following on scale from 1(poor) to 10(excellent)?

Reservation staff

Door man

Receptionist

Telephone operator

Cashier

Business Centre staff

Room attendant

Laundry

Room service

Souvenir shop

Massage & Sauna

Car rental counter

Art gallery

Comments:………………………………………......

GENERAL INFORMATION

11. Do you come to Ho Chi Minh City more than twice a year?

Yes No

12. On your next trip to HCMCity, will you return to Continental Saigon Hotel?

Yes No

If “no”, please tell us the reason?

…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………....

13. Are there any services or facilities would you like us to add?

15. Any additional comments?

Your Name…………………………………………………………………………….. Room Number…………………………………………………………………………..

Address………………………………………………………………………………....

Please drop this folding envelope into the customer’s comments box at the Front Office. We highly appreciate for your helpful cooperation.

* * * * * *